Initial Business Response / [redacted] (1000, 9, 2015/11/24) */ While we agree that the promotional mailer could be improved uponit does spell out in fairly large print what is required to win the $5,cash"bring invitation to event location to compare your confirmation code to prize board to determine if you have won $5,cash"etcThe confirmation code is listed in on the front, next to the prize informationOdds of winning were also stated, and winning mailers were sent outWe did not change any terms that were spelled out on the mailerThe contest promoter had received approval from Attorney Generals office prior to mailingPlease contact me if you would like to discuss or review further Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is quite offensiveThe letter that was sent out to many people had a pull tab lotto-like ticket on itThis flyer was intentionally written and designed in a way to deceive people into believing they had won money to get them in the doorThe pull tab said match to win not match to have a chance to winThe flyer had a box with winning match symbols (i.e= win) and there are four winning match combinations and direct correlating monetary prizes for the winning symbolsThe pull tab that I opened had a winning and the direct correlating win was $5,CashThe flyer then stated that we just had to match it with the winning code which we were lead to understand was our matching pull tabThere were also other people with the same card that I had who also believed they had wonThe sales people were ignoring their questions and instead trying to sell them a carAfter I showed them my winning ticket he showed me a board with a different confirmation number and then he ripped my ticket into three and was very impolite wanting to hurry me out the doorFor This company to say that my flyer and pull tab did not say that I won $5,cash is a direct insult to my intelligence and companies should not lie to people to get them in the door
Customer has not had his vehicle in our service department to diagnose his concern The following is the response from our Chrysler representative after the customer contacted the call center, and stated to Waconia Dodge that we were to provide him with our Chrysler Area Managers contact information.......he was not told to get my number, and he was told his options are to deal with the state and the restriction or go back to the independent dealership that sold it to himThanks, JulieBelow is the conversation between customer and Chrysler call center: Customer contacted Chrysler stating that the airbag light is on Customer states that he spoke with his Dealer and the Dealer denied doing the repair because the vehicle was in an accident Agent researched vehicle information and found that the vehicle has a restriction for the complete vehicle Agent explained to customer that the vehicle was deemed completely totaled by the accident that the previous owner was in which voided the vehicle out of its warranties The fact that the vehicle is drivable now was due to a mechanic repair Agent informed customer that Chrysler will not assist with the repair and that it will be an out-of-pocket expense Customer began to argue with agent stating that Chrysler should have fixed this issue before the accident Customer stated that agent was talking in circles and that if a mopar Customer called in with the same issues trying to get the airbags sensors coveredAgent informed customer the restriction was put on by the State of Minnesota not Chrysler although the part may be faulty in his vehicle now there is no verification by the dealership that they are mopar partsAgent spoke with TL and SME the only option customer has is to take this up with the State of MN that issued the restriction or to take this up with the independent dealership whom he purchased the vehicle fromThose are his only two options [redacted]
Initial Business Response / [redacted] (1000, 9, 2015/11/24) */ While we agree that the promotional mailer could be improved uponit does spell out in fairly large print what is required to win the $5,cash"bring invitation to event location to compare your confirmation code to prize board to determine if you have won $5,cash"etcThe confirmation code is listed in on the front, next to the prize informationOdds of winning were also stated, and winning mailers were sent outWe did not change any terms that were spelled out on the mailerThe contest promoter had received approval from Attorney Generals office prior to mailingPlease contact me if you would like to discuss or review further Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is quite offensiveThe letter that was sent out to many people had a pull tab lotto-like ticket on itThis flyer was intentionally written and designed in a way to deceive people into believing they had won money to get them in the doorThe pull tab said match to win not match to have a chance to winThe flyer had a box with winning match symbols (i.e= win) and there are four winning match combinations and direct correlating monetary prizes for the winning symbolsThe pull tab that I opened had a winning and the direct correlating win was $5,CashThe flyer then stated that we just had to match it with the winning code which we were lead to understand was our matching pull tabThere were also other people with the same card that I had who also believed they had wonThe sales people were ignoring their questions and instead trying to sell them a carAfter I showed them my winning ticket he showed me a board with a different confirmation number and then he ripped my ticket into three and was very impolite wanting to hurry me out the doorFor This company to say that my flyer and pull tab did not say that I won $5,cash is a direct insult to my intelligence and companies should not lie to people to get them in the door
Customer has not had his vehicle in our service department to diagnose his concern The following is the response from our Chrysler representative after the customer contacted the call center, and stated to Waconia Dodge that we were to provide him with our Chrysler Area Managers contact information.......he was not told to get my number, and he was told his options are to deal with the state and the restriction or go back to the independent dealership that sold it to himThanks, JulieBelow is the conversation between customer and Chrysler call center: Customer contacted Chrysler stating that the airbag light is on Customer states that he spoke with his Dealer and the Dealer denied doing the repair because the vehicle was in an accident Agent researched vehicle information and found that the vehicle has a restriction for the complete vehicle Agent explained to customer that the vehicle was deemed completely totaled by the accident that the previous owner was in which voided the vehicle out of its warranties The fact that the vehicle is drivable now was due to a mechanic repair Agent informed customer that Chrysler will not assist with the repair and that it will be an out-of-pocket expense Customer began to argue with agent stating that Chrysler should have fixed this issue before the accident Customer stated that agent was talking in circles and that if a mopar Customer called in with the same issues trying to get the airbags sensors coveredAgent informed customer the restriction was put on by the State of Minnesota not Chrysler although the part may be faulty in his vehicle now there is no verification by the dealership that they are mopar partsAgent spoke with TL and SME the only option customer has is to take this up with the State of MN that issued the restriction or to take this up with the independent dealership whom he purchased the vehicle fromThose are his only two options [redacted]