Initial Business Response / [redacted] (1000, 5, 2014/10/03) */ Hi ***, I am replying to your fax dated X-regarding [redacted] ***, Case #XXXXXXXX The company Proforma was hired to embroider shirts for our companyWhen the shirts were delivered, there was no phone number on the shirts This was an issue with the owner of our companyI have been in constant contact with the billing rep for Proforma who works on the east coastI explained to her when the check would be released and she notated the accountWithin two days of speaking to her, I received this notice stating ***, who is the sales person, had filed this complaintI called [redacted] and let him know I had been speaking to his accounting department and he said "Oh I was unaware of that and once your check is posted, I will recall my complaint with the Revdex.com"The check was mailed 9/26/for $8161.94, payment in fullThere was no reason for [redacted] to file this complaint as we had been in contact with his accounting department back east, this was lack of communication within his own company not ours Thank you, [redacted] Staff Accountant [redacted] Granite & Marble ***@sosagranite.com Office: XXX-XXX-XXXX Ext [redacted] Fax: XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/10/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Unfortunately I had made attempts to find out when the payment would be made to my company over days and did not receive a single responseThe artwork was approved and the project run as per approved artworkA phone number was not requested on the tees I appreciate that communications were finally established and that payment was madeThank you
Initial Business Response / [redacted] (1000, 5, 2014/10/03) */ Hi ***, I am replying to your fax dated X-regarding [redacted] ***, Case #XXXXXXXX The company Proforma was hired to embroider shirts for our companyWhen the shirts were delivered, there was no phone number on the shirts This was an issue with the owner of our companyI have been in constant contact with the billing rep for Proforma who works on the east coastI explained to her when the check would be released and she notated the accountWithin two days of speaking to her, I received this notice stating ***, who is the sales person, had filed this complaintI called [redacted] and let him know I had been speaking to his accounting department and he said "Oh I was unaware of that and once your check is posted, I will recall my complaint with the Revdex.com"The check was mailed 9/26/for $8161.94, payment in fullThere was no reason for [redacted] to file this complaint as we had been in contact with his accounting department back east, this was lack of communication within his own company not ours Thank you, [redacted] Staff Accountant [redacted] Granite & Marble ***@sosagranite.com Office: XXX-XXX-XXXX Ext [redacted] Fax: XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/10/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Unfortunately I had made attempts to find out when the payment would be made to my company over days and did not receive a single responseThe artwork was approved and the project run as per approved artworkA phone number was not requested on the tees I appreciate that communications were finally established and that payment was madeThank you