Sosa Plumbing, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I feel that everything the company responded with is TOTALLY FABRICATED, AND A LIE. But that's ok, I know what the truth really is. And I will continue my mission to spread the word to everyone I know, or whomever asks me for a reference on a moving company, TO STAY AWAY FROM THESE LIARS AND THIEVES
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Tri-State One Rate provides a flat rate quote based on the information that is provided via flat rate quote form on our websiteOur contracts are very concise an outline every aspect of the customer's relocationThere is also a RELOCATION CALCULATION section that describes how we arrived at the
Flat Rate QuotedThis calculation process calculates the number of men to relocate a set number of items provided on a inventory list and totals the time which it will take to complete the entire relocation*** *** was provided this contract for review*** *** signed and dated this contractWe have a section also incorporated in our contract which states the rate may increase due to a change in the inventory, change in service and finally the number of flights of stairsWe never increase the rate for a few extra itemsWe only increase the rate if the additional items that are considered excessive and / or if the additional items not on the inventory list are large in nature i.esofas, dresser, dining tables, etcOn the day of *** ***'s move I received a call from my two employees Spencer and Anthony who were dispatched to *** ***'s home *** *** *** *** ** ***The Spencer and Anthony informed me that I should come to the address because there was more items that were on the contracted inventory listUpon arrival it was apparent that the inventory list was inaccurate at that there were more items that were recordedI totaled the additional items at Since our flat rates are calculated by time and the amount of items being relocated we rely on the customer to provide an accurate inventoryThe customer always signs off on the contract and is always informed that there will be additional charges for the addition time for the extra items that also need to be relocatedI informed *** ***'s and her boyfriend about the additional time and that there will be additional charges***s boyfriend exclaimed, "what kind of scam are you guys running?" I explained to ***s boyfriend that we have an inventory list that was provided in the contract that was signed by *** ***s boyfriend was shown the inventory and the signatureHe belittled *** *** in front of the staff saying, "how could you be so dumb to sign this contract!" He then proceeded to act abusive toward the staff using vulgar languageHe agreed to the extra time and charges by saying, start the *** relocation alreadyIt was at this time I told ***s boyfriendIf you curse at us again or treat us inappropriately this moment forward we will NOT do your relocationI explained to ***'s boyfriend that unlike other moving companies we DON'T load furniture onto our trucks until we have an agreement on what should be paid for the additional itemsThis option is given to negotiate a fair time increaseWe do not load furniture onto our trucks and then demand an increase like other companiesAn additional time was agreed upon and he asked when will you (meaning me) expect payment? I told ***s boyfriend that payment will be accepted upon completionI had to stay with my two employees because now because a two man relocation became a three man relocationUpon arriving at the delivery address we did not ask for paymentWe only asked for payment when it was suspected that ***s boyfriend did not want to honor the agreed upon increaseThis was acknowledge by the staff when ***s boyfriend stated that a piece of furniture was damagedThe piece of furniture in question was small accent cabinet that was blanket wrapped and placed in a commercial bin with garbage bags filled with clothing surrounding that piece of furnitureAgain, we did not argue or debate whether we damaged it or not***s boyfriend hinted that we can subtract the damage from the relocation totalWe then assured ***s boyfriend that we will repair it free of charge! He exclaimed, "is it really worth the money to repair it when we can just subtract money from the total bill?" We replied, YES! We have people on staff that will repair itWe felt that this customer from the very beginning was trying to take advantage by being deceitful with the inventoryThat coupled with the damage to the furniture and ***s boyfriend becoming irate when we wanted to repair the scratches in lieu of a deduction for the total billLead us to believe that ***s boyfriend was pulling out all the stops not to pay for the services that we were providingIt was at this time we wanted to be paid because we felt that their would be some other excuse not to pay for our servicesCustomer paid for the price agreed onRelocation was completed and we did take the piece of furniture for repair, that the customer said was damagedThe following dayI received a phone call from ***s boyfriend (which incidentally is on a recorded line) where he stated adamantly there were boxes missing from the moveI assure him that all boxes were brought upstairsAgain, he cursed at me stating "*** ** * * ***?" So I suggested he contact the building and check the security cameras to indeed count the number of boxes that were sent up in the freight elevatorHe said, "I'll call you right back!" minutes later ***s boyfriend call me back and stated, "the boxes were found you left them on the dock!" I laughed and said, well I'm sure if they were left over night on the dock the security cameras that will validate your statementIn closing, he told me to go * myselfDon't return the accent cabinet and he also stated I'll be sorryIn closing, I was fully aware of these tacticsI've been subjected to them before therefore are aware of how people like this try to take advantage of honest hard working people

Cargotran was trying to collect twice on an invoiceWhen we were inform by our third party customerWe put a STOP PAYMENT on the checkIt was not a bad check as stated by Cargotran Please ask Cargotran to provide proof as to the validity or their bad check statement

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Carotrans has only received one payment from you. ck# *** in the amount of $1134.98. Our accounting dept notified us on 12/*/that the customer either put a stop payment on the ck or there were insufficient funds. We contacted the customer numerous times and was given one excuse after another. To the point that they started ignoring the emails and calls. Attached are the email correspondence with Tri-state. This cargo was freight released with good faith of payment. Tri-state picked up the cargo and placed a stop payment on the check. After having the cargo in their possession. We are sure that they delivered the cargo to their customer and collected same fees from them. Charges are completely valid and need to be paidIf charges were paid by another party, we will require a copy of the cancelled ck, so my accounting dept can review
*** ***Import Administrator
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:who is the third party company that you keep referring to?  We spoke to the ultimate consignee.  they state that they paid Tri-state for this import.   Tristate is the notify and consignee on the bill of lading.   Carotrans only received payment from Tristate.  Which you then put a stop payment.    You deliberately picked up cargo you had no intention of paying for. I would gladly speak with you further and supply you all the backup information you need to refresh your memory.[redacted]Import Administrator.In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Don't know what else we can add. It's pretty straight forward. We did not give customer a bad check. We exercised our rights from a consumer position not to be taken advantage off and pay for services that were already paid for by a third party. In addition, this particular incident happened around a year ago and we can not recall every instance surrounding this complaint..