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Sosso Daniel R Builders Inc

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Sosso Daniel R Builders Inc Reviews (3)

Hello [redacted], here is some information on the [redacted] Insurance account. The account was first signed up on 05/08/2013 with our Sales Representative [redacted] and [redacted] Insurance Representative [redacted]. The contract with both signatures is attached as well for your viewing. Our account...

representative was out with the client when signing up, the term of the agreement is in #8 of the second page. It is a three year term that would have been up 05/08/2016.The [redacted] Insurance business had 3 consoles delivered and used our shredding/security services for over a year, with service records signed when services were rendered. On 2/23/2015 we received the below call from a contact named [redacted].They were asking us to reduce or match the rate to another vendor they found, he talked to [redacted] our Account Manager (I believe ** even went out to visit him in person to try and save the account). The customer wasn’t happy with what he could offer.  I believe we received another call from [redacted] and he was also asking for us to come pick up the bins because they had another vendor in place. He didn’t mention that ** had already explained that he could either continue service for the remaining time of the contract or have them picked up and payout. We did end up going out to remove the bins and they were billed the final payout amount.  Seems he is now saying that our Sales Rep lied to him about the contracts terms.It is an unfortunate that he feels so bad about the way we have handled the situation.  I believe there were many conversations that he had with ** about cancelling services and removal of the bin. He was continually not happy with the responses, so seems like he kept trying to speak to different people hoping for another way (all the while complaining and acting like we were not answering him). There is a an email chain attached, which I believe was one of the last correspondences we had with him.Hope this helps. thank you

I am rejecting this response because: The service agreement that was signed was explained to be needed to start service not to lock us into a contract, which was never discussed, we requested a month to month service as we were transitioning to be paperless and had large amount of paper to dispose of.I place this error is the hands of Shred It Sale Representative, and since we were never told or explained about a 2 year contract on the reverse side of a service agreement that did not require an initial or signature that we requested a month to month service for, how can Shred It feel it is fair business practice to trick companies into 2 year contract by having sale representative using service contracts as 2 year service contracts.

After some more research we were able to go back and see notes on the customer account about the services. It seems in the past it has been a few different contacts calling in to ask about when services were scheduled or ask for extra shreds. It shows that all three of the times below, we attempted...

to service the account but no one was available once the CSR was at the location. It does show in the second to last CIC/Note that they did ask for a 1 hour prior phone call. We can add notes to the account, but this can be very hard sometimes for the CSRs and we can’t always insure it will happen, as the driver will have many customers to reach in one day. That is why we like to provide the customer with a Schedule of their service dates so they are aware of the exact dates we are coming out.   Unfortunately if the customer is not available at the time of service, it is part of the policy that CSR close out the order as not available and move on. This is stated in the terms of the agreement that are signed when the account is setup. We do however try to work with the customers to avoid charges. As you can see attached we have included the last years Certificate Copies some with signatures but then it shows in May that we stopped getting ahold of a contact. So with that being said the CSR would not be able to get a signature if there was no one available.   On the attached CODs you may notice they state times the driver was there, these times are mostly correct but when a CSR comes to a stop that is unavailable they sometimes leave the ticket open in case they go back and will then close it out when they return to the yard, so it will show later hours as between 5-6:30pm which is when they return to the yard, not necessarily meaning he was there that late. We do have clear business hours on the account from 9:00am and 4:00pm and we strive to service our customers between them.   We do appreciate it being brought to our attention and while we wish this could have been resolved earlier to avoid any further charges. I have attached a schedule for the customer and in future if it the customer needs another they need only ask one of our team members at the My Shredit number [redacted] Or email at [redacted] . Hoping all this information helps. Also we can credit the last two services here at our local level, that being October and November invoices of $61.18 each. If that does not suit well then we ask they call in to speak to the billing escalation team and they may get appropriate approvals for the past due balance of $423.50.    [redacted]
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  Let me know If there is any other questions regarding this matter. Thank you,

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Address: 20421 Route 19 Ste 330, Cranberry Twp, Pennsylvania, United States, 16066-7517

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