looked into the matter and spoke with the Assistant Manager ***, and he said he had spoke to *** *** and she did ask for a refund, he said that he is not able to give a refund, that he could fix her hair or compher haircut when she was ready for another cutThe reason he could not
give a refund is because I don't allow any employee, but myself (owner) to do refunds for guestsI've had a lot of problems in the past with employees giving refundsIf I had known about this sooner, I would have been happy to handle this matterMy AsstManager had mentioned that you said your husband had called the bank and reversed the charges? I'm not sure about that, but if not, I will be happy to refund you your $backI do apologize for you not having a good experience and a bad haircutIf you would consider coming back, I personally, will be happy to fix your hair for you, at no charge, as well.*** ***
looked into the matter and spoke with the Assistant Manager ***, and he said he had spoke to *** *** and she did ask for a refund, he said that he is not able to give a refund, that he could fix her hair or compher haircut when she was ready for another cutThe reason he could not
give a refund is because I don't allow any employee, but myself (owner) to do refunds for guestsI've had a lot of problems in the past with employees giving refundsIf I had known about this sooner, I would have been happy to handle this matterMy AsstManager had mentioned that you said your husband had called the bank and reversed the charges? I'm not sure about that, but if not, I will be happy to refund you your $backI do apologize for you not having a good experience and a bad haircutIf you would consider coming back, I personally, will be happy to fix your hair for you, at no charge, as well.*** ***