Sound Air Solutions Inc

This letter is in response to a complaint received on January 27, Employeesare trained to answer all questions and never hang up on someoneI do apologizefor any inconvenienceCompany hours are from 9am until 9pm Monday throughFridayI believe Mr./Mrs*** was calling the wrong number to
get a hold of us.He listed 425-585-0865, our number is 425-585-The number mentioned inMr./Mrs***'s complaint has been removed.Sincerely,Adam D***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI just wanted to make sure this company was held accountable, and they followed through with their cancellationI have no issuesThis complaint has been resolved.Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI want my complaint to remain in the Revdex.com's files so that the public can be informed about this company's illegal sales practices.Sincerely, *** ***

On 04/15/2016 I spoke with [redacted] regarding this complaint.  He told me he was going to contact the Revdex.com regarding the removal of his complaint.
[redacted] called in on 04/12/2016 and said he wanted to cancel.  I gave him express instructions on what form to sign and where to mail...

it.  I even stressed the importance of mailing it immediately as he had three business days to cancel the transaction.  He was told that as soon as we received the cancellation form we would contact him and have our representative pick up our merchandise.  On 04/14/2016 [redacted] called and spoke with a manager about his cancellation.  [redacted] was told that we hadn't received it yet and when we did he would be contacted immediately to schedule a pick up.  Later that night I received the Revdex.com complaint falsely accusing our company.  
I had asked [redacted] during our conversation today, "What did our company do to harm you or cause you alarm?"  He had no answer, and again agreed to remove his complaint because we haven't done anything wrong!  We did receive his cancellation form today.  I have called [redacted] and left a voicemail regarding scheduling a pick up time.  
I am requesting the removal of this complaint from the Revdex.com website and any other public forum as it is falsely accusing us of not honoring his cancellation.  Feel free to call with any questions.