Sound America, Inc.

As stated by the Business I have reviewed the attached complaint and thoroughly researched the matter. Timios closed a purchase of bank owned property by the Customer June 29, 2009. Prior to the sale, a title search was completed. Before closing the purchase, Timios
cleared all of the liens that were discovered as part of the title search. After the purchase as completed, an owner’s title policy was issued to the Customer. According to our system notes, there was no correspondence from the buyer until July 31, 2014. On that date, the Customer contacted the selling agent via email and the selling agent contacted Timios. Laura Caban of Timios then replied to the selling agent and the buyer and provided a second copy of the owner’s policy of title insurance. The Customer then inquired as to a bill received post closing. Timios researched the bill and a payment was issued on August 1, to the City of Cape Coral for case number 08-00***1. Check number has been cashed and accepted as payment in full. Unfortunately, Timios has no information to review regarding case XXXXXXX25987. We are happy to review any information the buyer has. Furthermore, if the buyer feels there is a cloud on title, we are happy to assist with the filing of an insurance claim. I suggest that you pass along my contact information and I will be happy to discuss the matter with the CustomerHe can mail, email or fax me evidence of case XXXXXXXand I will work with our team to resolve the matter to the Customer’s satisfactionBest Regards, ***

Timios reviewed the appraisal file at a senior management level, and the report adhered to all regulatory and internal quality assurance guidelines. Further, Timios did not receive any comparison reconsiderations or direct complaints from the homeowner to resolve this issue prior to escalation. We...

have explained our process and review findings, and refunded the complainant in good faith. We now consider the issue resolved.

We have received the complaint, and have requested information directly from the complainant in order to identify the file so that we may resolve the issue. Once we receive this information, we will update the Revdex.com as to the resolution. Sincerely,R[redacted]CFO

We have provided a corrected deed on 10/4/2016. There was a delay in correcting the deed as we had to await the seller to re-execute the signing. In this case, the property was an REO property and larger financial institutions often take longer to respond to requests. We appreciate the...

notification of the error and have taken steps to improve quality assurance and communication internally as to avoid these issues in the future.