Sound Community Bank

Thank you for forwarding the “request forassistance” and the Consumer Complaint. Any consumer complaint is ofgreat concern to us and we carefully review and respond directly to anyconsumer expressing a complaint. Sound Community Bank has been incorrespondence with *** *** *** (aka
Mrs***) since March 20,2015. Mrs*** is upset that her check deposits were not accepted toher sole owned account. The checks were deposited to her joint accountand made available to her immediately. Following her initial complaint,Mrs*** claims fraud and religious discrimination and escalated hercomplaint to regulatory agencies. The Bank, as well as the regulatoryagencies, conducted an investigation and found no basis for her claims. Weremain open to discussing the concerns of Mrs*** and have offered to meetwith her on several occasions

Complaint: ***I am rejecting this response because: This statement from the bank is falsified informationI was denied deposit access to my individual account on three separate occasionsThis individual account was set up specifically to service the remaining mortgage accounts with this bankThey broke their own contract with me and with maliceI personally went into the bank to try and understand what they were doing and all they would tell me was that bank policy required them to behave this wayBank policy required them to break their own contract with me and they did this three months in a rowThey would not stop or alter their behavior until they were firedIf this had only happened once we would not be here! They falsify information and reports to make themselves look goodThere were no problems with this account or any of our accounts with this bank until my name was changed.This bank has openly broken my individual account on three occasions and forced me to use our joint account against my will and good judgment on three occasionsThey would not stop this kind of activity until they were actually firedTheir behavior with my individual bank account has caused me a lot of problems and harmHandling these rentals has become much harder for me now because of this. They broke the contract not meThey would not let me use my individual account as we had agreed upon in writingThey are in violation of my trust completely and should not be considered as good business peopleTheir offers to help me are hollow and insincere.Sincerely,*** ***

Complaint: [redacted]I am rejecting this response because:  This bank has repeatedly been lying and is most certainly guilty of both fraud and discrimination. They only started addressing my charges once they were fired for fraud and discrimination. This happened on three different occasions starting in Jan. 2015 when my name was changed. The account they would not let me use was my personal account in the name of [redacted]. Under my previous name of [redacted] there was never an issue with the use of this account. This account was set up under the advise of an attorney for our estate planning and for my husbands insurance requirements under the affordable care act. This denial of contracted services has caused me ongoing mental and emotional suffering. I had a contract with this bank for this particular account and they broke my contract with malice on three different occasions. On the third occasion, when they refused my deposit they were fired for fraud and religious discrimination. I was there and on the receiving end of this and much anger remains. The banker has lied openly in her letters regarding these matters and for me to do ongoing business with these crooks is an outrage. My husband [redacted] has had many surgeries recently and to keep our insurance we cannot have thousands in escrow in our joint account. This is a most important matter that the banker just ignores. Their actions put his entire insurance benefit at risk and caused me much grief. They broke their own contract with me. I did not break anything but remained a good customer. When I responded to their bad acts they threatened me with many letters and penalty charges. In all my life I have never received just correspondence before. We have been excellent customers of this bank for many years. We have repaid hundreds of thousands of dollars worth of mortgages to them and to be treated this way at the end of my days is completely unacceptable.  I have demanded they forgive the remaining loans because of their bad actions towards me. That would have been a small price compared to what is coming.Sincerely,[redacted] aka Mrs. [redacted]    [redacted]

Due to an employee's recollection of their endorsement training and Bank policy, the employee did not deposit a check written to [redacted]'s husband to the sole account of [redacted].  The employee offered to deposit the check to their joint account, which was done immediately.  No services were denied nor was there any discrimination involved.  This case has been reviewed by the Department of Financial Institutions and the Attorney General, both of who have found no fault in our process and closed their cases.  We have reached out to [redacted] repeatedly to resolve directly with her on multiple occassions-she refuses to speak directly with us.