Sound FX

To whom it may concern:We acknowledge the problems that Mr [redacted] has experienced with his radio installationI believe the person he spoke with when he had come back to have the installation checked to find a fix for his problem, was a former employeeHowever after that time, we had found out the problem was a mixture of the Kenwood receiver’s design and the car design as wellThis was not a known problem beforehandTypically a radio can be adjusted to compensate for sun glareAfter that visit to our store, I had tried to contact Mr [redacted] to offer a different model that would not only a better display to combat the sun’s glare, but also be an upgraded model to help compensate for his troublesThis included phone calls, and messagesWe are still more than willing to do this for Mr [redacted] if he chooses to do soWe typically do not refund used product after days, or laborBut the upgraded radio would be of no cost to Mr [redacted] at all[redacted] ***Store ManagerSound FX [redacted]

Revdex.com: Verdana;">I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards,

Yelp is not an appropriate form of contactI do not check YelpThe offer which they have presented is not practical in any regardsA refund is much more fair, practical, and deservedThank you.
Regards,
*** ***

I am sorry that the customer feels that wayI do not have access to the company’s call logs to prove outgoing phone calls we made to himHowever I do have a copy of a message sent , from myself, on 5/21/at 11:AM in response to a review on the *** websiteThe resolution in my previous response is one that I had come up with months ago, shortly after Mr*** visited our store to have the radio looked atNot one that was off the fly to “appease the Revdex.com.” It is unfortunate that Mr *** is no longer living in this state, or able to bring his vehicle to use to resolve the issue at handWe are still absolutely willing to use different parts that are now available for that car, that give less of a glare with a new upgraded radio to Mr *** at no cost to him

Love the Service and experienceGreat people to do business with..love the Service from Sale manager..Scott t***..I will go back again for my new jeep..they did great job on my lift kit tires and wheals...great job from *** *** from harbeson de

The gentleman who responded to this complaint is the same person who I had dealt with on all occasions. I HAVE NOT received a single message of any sort from this business (Why would I? They got their money and have no reason for further contact). If they were asked to provide proof, some sort of phone log, they would not be able to without forgery. I believe that this manager has quite obviously created a compromise offer for the sole reason of appeasing the Revdex.com. This offer does little benefit to me, as I no longer live in the state, nor do I ever want that business touching my vehicle again at this point. I have not changed my request for a full refund. 
Regards,
[redacted]

Revdex.com:
Verdana;">I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,

To whom it may concern:We acknowledge the problems that Mr. [redacted] has experienced with his radio installation. I believe the person he spoke with when he had come back to have the installation checked to find a fix for his problem, was a former employee. However after that time, we had found out...

the problem was a mixture of the Kenwood receiver’s design and the car design as well. This was not a known problem beforehand. Typically a radio can be adjusted to compensate for sun glare. After that visit to our store, I had tried to contact Mr. [redacted] to offer a different model that would not only a better display to combat the sun’s glare, but also be an upgraded model to help compensate for his troubles. This included phone calls, and messages. We are still more than willing to do this for Mr. [redacted] if he chooses to do so. We typically do not refund used product after 30 days, or labor. But the upgraded radio would be of no cost to Mr. [redacted] at all.[redacted]Store ManagerSound FX[redacted]
[redacted]
[redacted]

Review: I contracted to have a TV hung above my fireplace. Received an unitemized estimate that stated as follows: "Time and materials project. Parts listed below [no parts were listed on the estimate] as required by technitian [[redacted]] on site. Flat fee for 1st hour per technitian [[redacted]], subsequent time billed by hourly rate." I understood verbally that the estimated time was 2.5 hours. In hindsight I should have requested an itemized estimate.

The two technicians arrived at 1:00 p.m., hung the TV, and left the house at exactly 2:20 p.m.. I was given no documentation when they left of the work completed, parts used, or time spent. Again, in hindsight I should have asked for such documentation.

Subsequently I was sent an unitemized bill. Because the charge ($535.90) was only $30 less than the original estimate and the job had taken much less than the 2.5 hours I understood the estimate to be based on, I requested an itemized bill. An itemized bill was provided that showed charges for a medium mount, 3 cables, and 2 hours of labor. In the forwarding email, the sales manager offered that the $30 difference from the estimate was due to the use of a medium-sized mount rather than a large.

In a phone conversation with the sales manager I questioned the charge for 3 cables and the charge for 2 hours of labor when the job had taken only an hour and twenty minutes. I was sent a revised invoice that only charged for 2 cables (initially I thought this was still incorrect but was eventually convinced that it likely is correct), but still charged for 2 hours of labor. I was told by the sales manager that the technicians' records reflect 1 hour and 40 minutes of labor, which I categorically deny is accurate. She also told me that, consistent with the disclaimer on the written estimate, they only bill in increments of a full hour. When I asked if the job had taken 65 minutes would I have still been billed for 2 hours she said well, probably not in a case like that.

I maintain that the estimate disclaimer--"subsequent time bill by hourly RATE [my emphasis]"--does not equate to billing only in hour increments. In my working life, I was paid at a certain hourly rate, but was not paid for a full hour if I worked less than that. Likewise, I doubt the technicians who performed the work in my home are paid only in increments of a full hour.

Although the sale manager promised that one of the owners would call me to discuss my concerns, no one ever did.Desired Settlement: The revised invoice should be reduced from $529.90, to $403.23 (labor reduced from $380.00 to $253.33 to reflect actual time the job took). Because I went ahead and paid the bill to avoid any late charges, the difference of $126.67 should be refunded to me.

Business

Response:

To whom it may concern,The billing issue was resolved to our client's satisfaction in September.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.