Complaint: [redacted] I am rejecting this response because: At no time during the discussions and signing of our contract, were we advised of the relationship between Cascade Meadows and R.P.I, or any other affiliate, with respect to their obligation to hold a certain number of spaces open with or without reservations We would never have signed the contract knowing what they are alleging at this time Kyle M [redacted] (son of owner Mike M [redacted] owner of Cascade Meadows) was here on site at the time of our discussions regarding full time residency Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Mr [redacted] , First off, I would like to sincerely apologize for this misunderstanding It seems to me that my marketing employee did not fully explain all of the details to you, as well as making sure you understood exactly what was happening and you were receiving I have had a serious discussion with her regarding this, and have written up an internal notice about this issue.I would like to set the record straight with you as well Your name was drawn from our drawing box at the RV show that you attended Your name was pulled for our 2nd place prize, in which we waive the initiation fee for our "Explorer" membership package as well as the initiation fee for a "Coast-2-Coast" Membership The "Explorer" package is valued at $and the "Coast-2-Coast" package at $1495, so you are actually receiving up to $worth of free memberships because of this drawing All that we ask, if you would like to claim the prize, is that you pay the yearly maintenance fee, which is standard in our industry You also have the option of taking this value and putting it towards any of our other memberships.Our Explorer package is our starter membership, designed to give those clients who are not sure if this is the lifestyle they would like to pursue, a chance to test out private membership camping without the higher cost of a fully unlimited membership I again sincerely apologize that the information was not passed along to you correctly as to what type of membership you were receiving You should never have been told that it was an unlimited membership to our home parks However, since you were also getting the Coast-2-coast membership, you were receiving the unlimited version of that membership which would allow you to camp as much as possible under their current rules.We have been in business for almost years, providing excellent resorts as well as service to our customers, so what happened here is not acceptable to our business I would like to ask you if there is anything I can personally do to amend this situation, aside from ensuring that all of our employees are retrained to understand the specifics of what we are offering.Please let me know what I can do I am deeply sorry that your experience with our company was not up to the standards we set for ourselves, and I want to ensure that you can walk away from this situation knowing that we will do whatever we can to leave you with a better impression of our Resort system.Thank you,Mike M***
Complaint: [redacted] I am rejecting this response because: At no time during the discussions and signing of our contract, were we advised of the relationship between Cascade Meadows and R.P.I, or any other affiliate, with respect to their obligation to hold a certain number of spaces open with or without reservations We would never have signed the contract knowing what they are alleging at this time Kyle M [redacted] (son of owner Mike M [redacted] owner of Cascade Meadows) was here on site at the time of our discussions regarding full time residency Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Mr [redacted] , First off, I would like to sincerely apologize for this misunderstanding It seems to me that my marketing employee did not fully explain all of the details to you, as well as making sure you understood exactly what was happening and you were receiving I have had a serious discussion with her regarding this, and have written up an internal notice about this issue.I would like to set the record straight with you as well Your name was drawn from our drawing box at the RV show that you attended Your name was pulled for our 2nd place prize, in which we waive the initiation fee for our "Explorer" membership package as well as the initiation fee for a "Coast-2-Coast" Membership The "Explorer" package is valued at $and the "Coast-2-Coast" package at $1495, so you are actually receiving up to $worth of free memberships because of this drawing All that we ask, if you would like to claim the prize, is that you pay the yearly maintenance fee, which is standard in our industry You also have the option of taking this value and putting it towards any of our other memberships.Our Explorer package is our starter membership, designed to give those clients who are not sure if this is the lifestyle they would like to pursue, a chance to test out private membership camping without the higher cost of a fully unlimited membership I again sincerely apologize that the information was not passed along to you correctly as to what type of membership you were receiving You should never have been told that it was an unlimited membership to our home parks However, since you were also getting the Coast-2-coast membership, you were receiving the unlimited version of that membership which would allow you to camp as much as possible under their current rules.We have been in business for almost years, providing excellent resorts as well as service to our customers, so what happened here is not acceptable to our business I would like to ask you if there is anything I can personally do to amend this situation, aside from ensuring that all of our employees are retrained to understand the specifics of what we are offering.Please let me know what I can do I am deeply sorry that your experience with our company was not up to the standards we set for ourselves, and I want to ensure that you can walk away from this situation knowing that we will do whatever we can to leave you with a better impression of our Resort system.Thank you,Mike M***