Complaint: [redacted] I am rejecting this response because: Thank you so mach for trying resolve the issuethis case Is a Little complicated .The history goes back in We bought a mattress from Mattress Ranch, It was Outlast bamboo king size mattress,(no coil) We paid $1,dollars,After month The mattress started sinking,The company took the claim and we return the mattress to the store,Then store called us to come and get The replacement the company sent to us,We found out that they sent a totally different coil mattress.,That was not suitable for us and almost $chipper, then the company said take or leave it.We took the mattress,nobody return to us price difference.Now that replacement mattress sinking badly, caving in,making it not possible to sleep on .When we'd call to the company, And make the claim -they accepted The claim but didn't wanted to cooperate with the replacement,I.enobody tried to listen to the our Complaint .After couple ridiculous massages They sent to us The same coil mattress as we had beforeThen my husband lost his cool and ask money return.so,we would like the settle the deal,and put the issue behindsincerely [redacted] Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Thank you so mach for trying resolve the issuethis case Is a Little complicated .The history goes back in We bought a mattress from Mattress Ranch, It was Outlast bamboo king size mattress,(no coil) We paid $1,dollars,After month The mattress started sinking,The company took the claim and we return the mattress to the store,Then store called us to come and get The replacement the company sent to us,We found out that they sent a totally different coil mattress.,That was not suitable for us and almost $chipper, then the company said take or leave it.We took the mattress,nobody return to us price difference.Now that replacement mattress sinking badly, caving in,making it not possible to sleep on .When we'd call to the company, And make the claim -they accepted The claim but didn't wanted to cooperate with the replacement,I.enobody tried to listen to the our Complaint .After couple ridiculous massages They sent to us The same coil mattress as we had beforeThen my husband lost his cool and ask money return.so,we would like the settle the deal,and put the issue behindsincerely [redacted] Sincerely, [redacted]