Sound Solutions, Inc.

Great company they are very reliable
I will be a regular customer from now on

My family scheduled a appointment with this company when we moved into the area...appointment was jept and they showed up on time!!! very nice employees...the best you can ask fori have to say,it is very hard now days to find a company that is HONEST with their work,the BEST prices,very FRIENDLY,show up ON TIME,LOYAL to their customers....there isn't one thing I can say wrong with this company or their great employees.CALL THEM YOU WILL NOT BE SORRY!!!! By the time they have finished the job you will have added a new friend to your life...that is just how they make you feel

I highly recommend AAA Action Septic Services, LLC, They are professional courteous and go above and beyond the call of duty! This company will have me as a customer for the rest of my life

First, let me start by saying that Miss [redacted] has recanted a entertaining rendition of her Sound Solutions experience, unfortunately for her they are not in the least bit accurate. Fortunately the Sound Solutions property has 20 audio and video surveillence  cameras both inside and...

outside the building to supply a more exact replay of events.Miss [redacted]'s vehicle was brought in in very poor condition (filthy) and none of the wires that they supplied were suffiecient or hooked up properly for any amplifiers to work. Nothing installed in the vehicle prior to arrival at Sound Solutions was installed correctly and the two amplifiers she supplied were inoperable. Miss [redacted] was quoted $199.99 plus tax to supply new amplifier wiring and install her equipment. She agreed and Sound Solutions' technicians performed said task. During the installation it was discovered that Miss [redacted]s amps did not work (they were checked in the car and bench tested). At that time I suggested Miss [redacted] and her friend that could bring a different amp or buy one from Sound Solutions. She stated that she had another amp at home but she wasn't sure if it worked and she didn't feel like driving home and back to get it. I explained a had a JVC amp for $179.99 installed that would power her subs ONLY (it was explained that it would not power the rear speakers )and they agreed that would be fine. We installed the amp, everything worked perfectly and Miss [redacted] and her friend left satisfied.
Later that day Miss [redacted] called saying her amp had stopped working. We asked her to come back by at her convience and we could fix it. She came by shortly after that conversation and we found a blown fuse. It was quickly replaced and Miss [redacted] left satisfied once again.
A couple days later Miss [redacted] and her friend came by stating the amp had stopped working again. It was at this time that her friend told me that he had been trying to hook a second amplifier up to our wiring. I explained that due to current draw and fuse amperage every amp needs its own power and ground and that we was going to void the warranty if he kept messing with the installation. They acknowledged that they understood, I we replaced the fuse at no charge and Miss [redacted] left satisfied once again.
The third time they returned with the amplifier uninstalled and in the box asking for a refund. The amp had been blown. It was explained again that it was a warranty VOID to alter the installation but I would cover the amplifier anyway. Miss [redacted] then claimed "her boy who does stereo" told her we sold her too small of an amp and that's why it blew. And that she could've gotten one cheaper somewhere else. I explained that the amplifier was actually a very good match for the speakers she had and that I'm certain that there are cheaper amplifiers at Walmart but on the day on installation she did not choose that option. Please see the manufacturer specs in the links provided for additional proof of compatability.
 
http://mobile.jvc.com/product.jsp?modelId=MODL029460&pathId=64&page=3
 
http://www.kicker.com/comp-10-inch-subwoofer
After discussing the matter further Miss [redacted] agreed to let me replace the amp under warranty. It was then explained that we did not have another amp in stock but I would order one and it would come in on Wed. (this was on a Fri). Miss [redacted] left and that was the last we spoke. I immediately called my JVC rep and found another amp in a closer warehouse that I could have delivered by Mon. (UPS does not run on the weekends).
Monday afternoon the replacement amplifier arrived and Miss [redacted] was called on the number that she provided. There was no answer so a voicemail was left. The same was done on the following Wed. and Fri to no avail. At this point the amp is sitting on the shelf waiting for Miss [redacted] to return for installation.
This matter was handled professionally and as expeditious as possible. Sound Solutions warranty policy is clearly printed on the bottom of every receipt and has been in place since 1997. As always, I like to go above and beyond policies to make sure every customer is satisfied and feel I have done so in this matter also by covering the amp even though they did not follow my instructions. We have no obligations to do anything further and Miss [redacted] is welcome to pick up the new amp or have our techs reinstall it, but there will be no refund given for anything.