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Soundquest Car Audio

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Reviews Soundquest Car Audio

Soundquest Car Audio Reviews (2)

Review: SALES PERSON DID NOT DIVULGE FINAL SALE PRATICE

While out shopping to compare price and availability for a car stereo I visited Car Quest Car Audio in Lodi Ca I spoke with a sales person named Adam who showed me several units then wrote a price quote. I told Adam that I was in the practice of shopping around before I made a final decision on a purchase and he then asked me if I would pay for the quoted unit so he could hold the price I again explained that I wanted to shop around so I did not want to finalize the sale. He did not explain that If I signed sales receipt that I was obligated to the sale I was led to believe otherwise I did not take possession of any stereo audio equipment or receive any services.Desired Settlement: I am only asking for a refund on goods and services I did not receive

Review: we were sold used equiptment property was damaged we did not get what we were told

7/06/2013 we took our boat to soundquest to have a new system put in it new wires throughout 2 new tower speakers two new 12 subwoofers and new sub boxes 4 new 6 by 9 speakers a four new 6 inch and an equalizer big mess we brought the boat to the lake we were camping that day we got in the boat the boxes were used they were different colors the carpet was ripped the wires were corodded and old the tower speaker was broke and held together by tape the bow speakers were higer than each other the wires on the tower were exposed and held up by ties they ripped our seat they made uneven holes in our fiberglass stereo covers are cracked we did not get what we payed for $1,650 the person who we trusted and kept saying dont worry ill fix you up you will have the perfect system gave us a lie because of this our vacation was ruined our boat is ruined amps had no coversDesired Settlement: we want them to take there stuff back and pay off our account

Business

Response:

Business' Initial Response

This letter is regarding Mr. [redacted] came in sound quest car audio and was intrestead in a stero system for his boat. Mr. [redacted] financed the stero system system. After the job was done victer came by and tested his new stero and was very pleased. A day later [redacted] wife calls me and tells me we gave her used merchandise. All product is brand new and comes with a one year warranty. I told her she wasn't part of the sale and I would have to take to Mr. [redacted], she was cussing and cursing and being very irrate and I said bring in the boat and whatever the issue you have or anything to do with us we will warranty and take care of it. Seems like to me she just dosen't want to pay the finance company and she hung up and never brought the boat back. We have customer satisfaction guarantee any issue we do honor our warranty and our product. I wasnt sure why Mr. [redacted] didn't call me and whatever the problem is I am still willing to fix or warranty any product or service done at sound quest. Any questions please call (XXX) XXX-XXXX or fax (XXX) XXX-XXXX we are here to provide good customer service to all our customers.

Consumer's Final Response

another thing we had a previous system in our boat for 10 years speakers were old boxes were worn out wires were corroded so when we get our boat and the wires are the same they didnt install new wires boxes are different sizes and different colors plus they are ripped and old speakers are blown they sound like cans ratteling these are bad people.

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Description: Auto Alarms & Security Systems, Auto Radios & Stereos - Sales & Repair, Auto Service - Sound Systems Sales & Service

Address: 130 N Cherokee Ln, Lodi, California, United States, 95240

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www.soundquest.us

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Shady, yet now dead: once upon a time this website was reported to be associated with Soundquest Car Audio, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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