Sounds Car Audio

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 9908181, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I have made an appointment with a qualified installer to check out the system onI will let you know what I find out at that time Because I do not trust this business, I am going to take my vehicle to an authorized dealer for the [redacted] remote start to see if it was, in fact, properly installed There had to be a reason why Wilde Honda warned me about any damage that might be done to the vehicle because of the remote start and that any damage would not be covered by HondaI will have this checked into within the next week and report back as to what I have found (depending on the availability of the inspector) If the remote start has been installed wrong, I will expect the unit and bypass taken out of my vehicle and a full refund made at that time and payment of any damage repairs Why did it take a complaint to the Revdex.com and threat of a law suit in order to get Sounds to do anything?? This is unacceptable and a sign of what kind of customer service they have

From: [redacted] To: [redacted] [redacted] Subject: Resetting Of Tachometer OutputDate: Tue, Feb 09:32:- Hi ***, We would be happy to reset the tach output of your remote starterJust let us know when you would like to bring the vehicle in and we'll get it taken care of for you Thanks, ***

We would be happy to adjust the tachometer output on her vehicle. I've left two e-mails to the address provided by [redacted] and will leave another today. All we would need from her is a time when she would be... able to bring the vehicle in. This service is covered under our warranty and will be provided at no charge to her. Thanks, ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I would like to make an appointment for Saturday to reset the tach outputPlease let me know what time is available
Regards,
*** ***

We would be happy to adjust the tachometer output on her vehicle. I've left two e-mails to the address provided by [redacted] and will leave another today. All we would need from her is a time when she would be...

able to bring the vehicle in. This service is covered under our warranty and will be provided at no charge to her.
 
 
Thanks,
[redacted]

From: [redacted]To: [redacted]Subject: Resetting Of Tachometer OutputDate: Tue, 11 Feb 2014 09:32:14 -0700
 
   Hi [redacted],
 
   We would be happy to reset the tach output of your remote starter. Just let us know when you would like to bring the vehicle in and we'll get it taken care of for you.
 
 
   Thanks,
    [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9908181, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I have made an appointment with a qualified installer to check out the system on. I will let you know what I find out at that time.
 Because I do not trust this business, I am going to take my vehicle to an authorized dealer for the [redacted] remote start to see if it was, in fact, properly installed.  There had to be a reason why Wilde Honda warned me about any damage that might be done to the vehicle because of the remote start and that any damage would not be covered by Honda. I will have this checked into within the next week and report back as to what I have found (depending on the availability of the inspector).  If the remote start has been installed wrong, I will expect the unit and bypass taken out of my vehicle and a full refund made at that time and payment of any damage repairs. 
Why did it take a complaint to the Revdex.com and threat of a law suit in order to get Sounds to do anything??  This is unacceptable and a sign of what kind of customer service they have.

Review: I had an [redacted] remote start system put in my vehicle back in Nov or Dec. In the extreme cold we've been having lately, it won't start the vehicle. We went back to Sounds and the guy gave my husband an attitude of no help at all. My husband even asked him to call Avital to see if they had a resolution to the problem but he said he wouldn't call because they couldn't help him over the phone. I have since come to find out that he's not an authorized dealer (which I didn't know at the time of sale) for [redacted] so they won't cover anything that he did. I contacted [redacted] myself and they said that the tach output needed to be adjusted to correct the problem.Desired Settlement: I want the remote to be usable in cold weather. If he doesn't know how to do it, then he needs to pay to have someone else to fix it.

Business

Response:

We would be happy to adjust the tachometer output on her vehicle. I've left two e-mails to the address provided by [redacted] and will leave another today. All we would need from her is a time when she would be able to bring the vehicle in. This service is covered under our warranty and will be provided at no charge to her.