SoundStage Direct, LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I have been contacted by the business in question and the issue has been resolvedThe item was shipped to me within 1-business days as requested, and I have received a tracking number for my shipment this morningThank up very much for all your help, I appreciate what you do for consumers like
myself.*** ***

The customer initially emailed our technician on 7/explaining he was having issues with his recent equipment purchaseOur techinician, Jay, called him back that same day and left a note on his order stating, “CalledCustomer returning for evaluationSound Org will send a drop ship replacement
if we can reproduce the problem.” The customer then wrote back after sending us the unit, and stated, “Any use of *** cables will not work very well in my house.” The customer clearly states here that the issue was not with the unit itself, but with the set up in his houseWe offered to supply him with a brand new unit, pending us being able to replicate the problemDuring this time, the customer was in contact several times with our technicianEach time the customer called, he spoke to a customer service representative because they are the only employees who answer phonesAt no point was the customer told that he would not be allowed to talk to either Seth or JayDue to the fact that the problem was not with the equipment itself, but rather, with the customer’s in-home set-up, we could not replicate the problemThe equipment is not defective, so it then became subject to our equipment return policy, which can be found on our website under “Returns.” Our return policy for equipment on the site is as follows, “Opened equipment can be returned up to days after the original delivery (store credit only will be issued after days) and will be subject to a 25% restocking fee and applicable shipping charges.” We offered the customer the refund with our 25% restocking fee, or to be issued the full amount he initially paid as a store creditThe reason there is a 25% restocking fee on new electronic equipment returns is due to the fact that the equipment immediately loses 25% of its value upon being opened, and cannot be sold at full value againDefective equipment is replaceable under our policy, however, this is not a defective unit Mary T*** Customer Service SoundStageDirect

I placed two orders with SoundStage Direct,LLC on August 20th to purchase eleven albums one order was $and another for $177.95.One album they were not able to get and four albums were supposed to ship in two to four business days and the other album should have been in stock because my printed receipt shows no side note for how long it will takeMy question is why are they making a transaction when half the albums I ordered where not able to ship in a few business daysHow about giving my money back to my credit card until the other albums are in stock and ready to shipThey have $on my credit card and I have no product BAD BUISNESS PRACTICE

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have been contacted by the business in question and the issue has been resolvedThe item was shipped to me within 1-business days as requested, and I have received a tracking number for my shipment this morningThank up very much for all your help, I appreciate what you do for consumers like
myself.*** ***

The customer initially emailed our technician on 7/explaining he was having issues with his recent equipment purchaseOur techinician, Jay, called him back that same day and left a note on his order stating, “CalledCustomer returning for evaluationSound Org will send a drop ship replacement
if we can reproduce the problem.” The customer then wrote back after sending us the unit, and stated, “Any use of *** cables will not work very well in my house.” The customer clearly states here that the issue was not with the unit itself, but with the set up in his houseWe offered to supply him with a brand new unit, pending us being able to replicate the problemDuring this time, the customer was in contact several times with our technicianEach time the customer called, he spoke to a customer service representative because they are the only employees who answer phonesAt no point was the customer told that he would not be allowed to talk to either Seth or JayDue to the fact that the problem was not with the equipment itself, but rather, with the customer’s in-home set-up, we could not replicate the problemThe equipment is not defective, so it then became subject to our equipment return policy, which can be found on our website under “Returns.” Our return policy for equipment on the site is as follows, “Opened equipment can be returned up to days after the original delivery (store credit only will be issued after days) and will be subject to a 25% restocking fee and applicable shipping charges.” We offered the customer the refund with our 25% restocking fee, or to be issued the full amount he initially paid as a store creditThe reason there is a 25% restocking fee on new electronic equipment returns is due to the fact that the equipment immediately loses 25% of its value upon being opened, and cannot be sold at full value againDefective equipment is replaceable under our policy, however, this is not a defective unit Mary T*** Customer Service SoundStageDirect

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]