Soundview Eye Center

Our goal here at Soundview Eye Center is to provide exemplary eye care and eye wear to each and every one of our patients. We provided this exemplary service to *** *** for over yearsHe has purchased pairs of eyeglasses from us in the past, and we did not have any difficulties with
any of them. It is very rare for us to have problems with lenses crackingOur laboratory has produced thousands of lenses for us without incidentThe lab was pressed for an explanation and the lens was sent for analysisThe lab claimed that a chemical was used on the lens. *** ***'s left lens did have a small peripheral crack separate timesWe apologized each time and had the lens redone*** *** was inconvenienced each time we had to send the lens backWe planned to upgrade *** ***'s lenses to another material to avoid any further cracking issues, but we did not have that opportunity. On January **, 2017, *** *** called the office and asked for a refundWe were very apologetic and accommodatingWe issued the check the same day and *** *** was called within the hour that his check was available for pick up