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Source 1 Travel & Cruises

109 Daylily Dr, Wylie, Texas, United States, 75098

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Source 1 Travel & Cruises Reviews (%countItem)

I booked a trip to Cancun with Michelle *** through the agency. I had to cancel the trip on approximately April 11, 2019. I was told that I lost the deposit 400$ but I would get the remaining money back in the amount of 866.14 on my Visa card in 4 to 6 weeks. I contacted Michele on 5/22/19 to inquire about the refund. She reported that she called the hotel and they said they were behind. On 6/12/19 I received an email reporting the check was sent in paper form to one of their offices and the owner would be mailing it out to me in check form. On 6/24/19, 6/25/19 6/26/19 I tried to get tracking information and confirm it was sent to the right address with no luck. As of today I was told the check was mailed but I never received it. At this point I cannot speak to Tom the owner and michele is not able to take care of this matter. It has been 14 weeks and I cannot seem to get my refund. I do not know what else to do to get this matter resolved at this point.
Product_Or_Service: Vacation Package
Order_Number: n/a
Account_Number: n/a

Desired Outcome

Refund I would like a refund to be issued to me and a tracking number provided so I can track the mail.

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Address: 109 Daylily Dr, Wylie, Texas, United States, 75098

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