Source Adult Video

March 9, 2017
Mr. [redacted] Complaint ID #[redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your insurance billing.
Thank you for speaking with [redacted], of our staff, who confirmed you regained access to your account on March 1, 2017, and were able to submit a...

payment. If you have additional questions or require further assistance, Mr. Kristek remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: USAA has overlooked the real issue here, My vehicle is still not repaired correctly, the issue was to have the liftgate repaired. This Company does not listen to their customers, all the people involved do a very inept job, not addressing the issue, nor anyone from their company that would get off their chair to do a good job, still have not received a phone call pertaining to my complaint. The battery was a 3yr old [redacted] product and worked perfectly before the accident, and after the repairs did not work. (DEAD BATTERY) directly caused by some process of the damages and or repairs....Regards,
Regards,
[redacted]

November 18, 2015
Mr. [redacted]
 
Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your second submission regarding your automobile insurance policy and a deposit hold.
We responded to your complaint on October 30, 2015.  While we recognize that you disagree, we feel confident that
the correct decision has been made and that your matter was handled appropriately.  No new information has been
presented that would warrant a change in our position.  We appreciate the opportunity to review your concerns again;
however, we consider this matter closed.
We appreciate the opportunity to review your concerns again; however, we consider this matter closed.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: We have fulfilled the 2 requirements of accident forgiveness: 5 years without an at fault accident and 5 years as USAA customers. The last accident occurred on January 11, 2011. This was over 5 years ago. I was told the "surcharge period" began on December 25, 2011. Show me the document that proves this and also provide a document that states the accident free time starts at the surcharge period date and not at the date of the accident. I would also like to see the document that states the surcharge period began on December 25, 2011 and that that date is not just some arbitrary date that you picked. By the logic presented to me, you could have chosen the surcharge period date as being today! I was also told that we were not customers during the whole 5 years. We lived in MD until July 2013 and carried a MD auto insurance policy with USAA. When we moved to VA in July 2013, our MD policy ended and a VA policy started. At not time did we ever have a lapse in coverage and were covered by USAA policies continuously. I have taken screen shots of your website and portions of our policy. No where does it state that our policy ended or that moving to a different state would make our 5 years of no accidents any longer. I've also attached a transcript of a chat I had with an agent in December 2015. Your own agent assured me we would have earned the accident forgiveness for the next policy renewal in July 2016. This is nothing more than false advertisement and USAA making up the rules as you go along.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I greatly appreciate the Revdex.com's efforts on my behalf.  Finally, I was able to talk with a USAA employee who could provide factual information and discuss the events that occurred with this identity theft.  Although I would prefer for the information I provided to be destroyed, as long as the account is not activated that is most important.  As I discussed with USAA, my experience has completely turned me off from doing any future business with them.  Again, I greatly appreciate the Revdex.com helping me get to the bottom of what actually occurred - Thank you.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory.  I am glad to hear they provided coaching, however its unprofessional to tell someone you did something and fail to follow through.  Furthermore, their half hearted response is the reason I believe they aren't the company they once were; it is clear to me they started caring about their customers as far as it benefits themselves.
Regards,
[redacted]

January 13, 2016 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your automobile policy premium. We regret any frustration you experienced as we strive to provide quality service. Thank you for speaking with [redacted], of our staff, regarding...

the billing of your policy. Our analysis indicated the premium for your 2000 Chevrolet Impala is accurate for coverage period October 7, 2015 to December 16, 2015, which included payments and adjustments. Please know that we adhere to our core values of service, loyalty, honesty, and integrity, and we strongly reject your allegations of impropriety. Should you have any further questions, Mr. [redacted] remains available to assist you. Thank you for allowing us to reply to you. Sincerely, [redacted]

October 6, 2017   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding your July 18, 2017, automobile claim.   Our records confirm that you filed an inquiry with the North Carolina Department of Insurance (DOI). ...

We will respond to the North Carolina DOI accordingly.    We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is almost satisfactory to me.
This has been a very lengthy process and frustrating but hoping for a positive outcome. Claim adjusters are hard to track down and days before response to voicemails but their generally attentive when they do return phone calls.
Regards,
[redacted]

March 13, 2018
Ms. [redacted]
Complaint ID #: [redacted]
Dear Ms. [redacted]
I am responding to your third submission regarding your automobile insurance policy and claims.
A review of your claims history indicates the losses were either withdrawn, paid, or awaiting cooperation for continued...

handling. The February 13, 2017, claim remains unpaid as we have not received documentation necessary to proceed with the handling.
To date your policy has an outstanding balance of $1,129.61. Our records indicate that you disputed the non-payment cancellation (NPC) on February 13, 2018; however, the NPC was upheld and the policy was canceled accordingly.
You have not presented any new or addition information that would warrant a change in our position. We consider this matter closed.
Sincerely,
[redacted]

May 4, 2017   Mrs. [redacted] Complaint ID #: [redacted]   Dear Mrs. [redacted]:   I am responding to your submission regarding your daughter’s December 14, 2016, automobile claim.   Thank you for speaking with [redacted], of our staff, who discussed your concerns.  I hope...

that your conversation with Mr. [redacted] reassured you that your satisfaction is important to us.  If you have additional questions, Mr. [redacted] remains available to assist you ([redacted]) [redacted], Extension [redacted].   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]