Source Adult Video

Complaint: [redacted]
I am rejecting this response because: Due to USAA mistakes that caused me waiting on my car for almost a month, without any compensation I do not accept this. Dealing with your rude and unrespectful staffs, slow in processing the paperworks, lacking in communication between USAA staffs and the body shop that caused inconvenience for transportation. I left tons of voicemail messages and no one ever called me back, what is the point of giving out the phone number and voicemail messages, when USAA staffs never called me back until I filed this complaint to Revdex.com. 
Regards,
[redacted]

I have file an arbitration with my insurance,and working with my attorney. Filing a small claims case, to get video released of evidence.

March 7, 2017
Mrs. [redacted] Complaint ID #: [redacted]
Dear Mrs. [redacted]:
I am responding to your submission regarding your automobile and homeowners insurance policies. I regret any frustration you experienced as we strive to provide quality service to our entire membership.
[redacted]...

[redacted], of our staff, was unsuccessful in her attempts to speak with you; however, she thoroughly reviewed your account and confirmed all of the insurance policies were canceled effective January 31, 2017. Consequently, on March 2, 2017, a refund check was issued to your mortgage company.
Mrs. [redacted], please know that our core values of service, loyalty, honesty, and integrity are at the center of everything we do. We appreciate you allowing us to review the matter and reply to you.
Sincerely,
[redacted]

[redacted]
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[redacted]
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[redacted]
I am responding to your submission regarding your credit card account with the USAA Federal Savings Bank.
Thank you for speaking with [redacted], of our staff, who accommodated your request...

for a corrected affidavit and sent you an email detailing the transactions that posted to your credit card account.  I hope that your conversation with Mr. [redacted] reassured you that your satisfaction is important to us.  If you have additional questions, Mr. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you. 
Sincerely,
[redacted]
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution, with caution, is satisfactory to me. That said, to date there has been no resolution to the complaint. However, if USAA does truly uphold the values as stated, I am hopeful that contact will be made with an attempt to resolve this matter.
Regards,
[redacted]

December 28, 2017  Ms. [redacted]Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your submission regarding the transaction you disputed for the vehicle down payment. Thank you for speaking with [redacted] of our staff, who explained that the...

specific documentation we requested for the vehicle was never received from you.  The merchant advised the vehicle was never returned, and they provided a copy of the signed purchase agreement that reflected the vehicle was sold “as-is” and “with all faults.” Thus, the decision to hold you liable for the transaction remains unchanged. If you have additional questions, Ms. [redacted] remains available to assist you. We appreciate you allowing us to reply to you.   Sincerely, [redacted]

January 7, 2016 [redacted] Complaint ID #: [redacted] Dear Staff [redacted]: I am responding to your submission regarding your debit card and credit card disputes. I regret any frustration you have experienced as we strive to provide quality service to our entire...

membership. [redacted], of our staff, was unsuccessful in his attempts to reach you by telephone and online message regarding the matter. Nonetheless, Mr. [redacted] completed a thorough review of the merchant’s website and confirmed that the cancellation fee was not fully disclosed. Therefore, a credit in the amount of $618.99 was applied to your checking account on December 28, 2015. With regard to the disputed transactions on your USAA credit card, two letters were mailed to you dated December 23, 2015, stating that the temporary credits we provided are permanent. Staff [redacted], thank you for allowing us to reply to you. Should you have any questions, Mr. [redacted] can be reached at [redacted]. Sincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC. Other bank products are issued and serviced by USAA Federal Savings Bank.

Complaint: [redacted]
I am rejecting this response because:
The fact that your credit union took longer than any credit union we have ever dealt with,  to supply us with debit cards,  which since you do not have any actual branches for us to go to, to withdraw money,  is the only way for us to access our money,  is extremely unacceptable and your company needs to find a way to rectify that situation so that future customers are able to pay their bills in a timely manner unlike we were. Also an apology needs to be made to my husband and myself for the THREE times we were hung up on by your customer service reps.  
Regards,
[redacted]

December 16, 2015Mr. [redacted]Complaint ID #: [redacted]Dear Mr. [redacted]:I am responding to your submission regarding your November 19, 2015, automobile claim.  I apologize for the frustration you experienced as we strive to provide quality service and fair claims handling to our entire...

membership.  Our employees are expected to be courteous and informative and to handle claims in a timely manner.  Coaching has been provided to those involved to ensure other members do not have a similar experience.I appreciate the time you took to speak with [redacted], of our staff, about your claim.  As he advised, we issued a check for $403.13 for payment of the remote start on December 10, 2015.  Should you have any additional questions, Mr. [redacted] remains available and can be reached at [redacted].Thank you for allowing us to reply to you.  Sincerely,[redacted]

March 21, 2018   First Sergeant [redacted] L. [redacted], ARNG Complaint ID #: [redacted]   Dear First Sergeant [redacted]:   I am responding to your third submission regarding your homeowners claim.   We responded to your two prior complaints and [redacted] of our staff, contacted you to discuss your recent submission.  While we recognize that you disagree, we feel confident that the correct decision has been made.  No new information has been presented that would warrant a change in our position.    We appreciate the opportunity to review your concerns again; however, we consider this matter closed.   Sincerely,   [redacted]

July 21, 2015 [redacted]
[redacted]
 Dear Mr. [redacted]:  I am responding to your submission regarding the reporting of the April 18, 2014, automobile loss.   Thank you for speaking with [redacted], of our staff, who confirmed that the loss...

description has been updated to mechanical failure and that your automobile policy premium was not impacted by this incident.  As Ms. [redacted] advised, the accident report will remain on file in accordance with the terms and conditions of the policy.  Should you have any additional policy premium questions or wish to review your policy in detail, please contact us at [redacted]   We appreciate the opportunity to look into this matter and to respond to you.   Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:Initially I fell one month behind because of identity & business fraud at Chase bank. I had to relocate to another bank, & that took them time. I spoke to USAA in November upon payment about concerns about being two weeks behind, instead of two weeks early. I paid Oct 2017, in Nov 2017, Nov 2017, in Dec 2017, Dec 2017, Jan 2017. During the time of Oct 2017-Dec 2017, USAA had asked me to follow unusual protocol & submit in writing more information about claims from April & Feb 2017, they did not inform me existed until about the fall & winter of 2017. Until then, they said that Feb 2017 & April 2017 claims were under investigation, but then turn around & basically tell me they had misfiled the claims & there were some that still needed addressing. I wrote them back, they claimed they never got response, then asked me to repeat it. Again, I repeated it, then they did the same again, randonmly brought up a reason to need a written response on an undissolved claim. I followed up after they said wait two days, three weeks later. Then USAA said they never got a response, then said basically it was proposturous to have that level of convienience while waiting for claims that nearly aged about an entire year. In Feb 2018, I went to make a payment on the account, even after expressing in Oct 2017 & other times in 2017 that I had suspected my account was duplicated for scamming purposes, also I have experienced unauthorized entry on my account several times, that also too not to monitor my actions based on a downloadable USAA app being the fact I do not use it. They also had an old banking/debit card stored to the account that I could not remove on my own as in the past & they knew & was informed was no longer active, or so I was told by Chase Bank, since October 2017. I never fell three entire billing cycles/bills behind. In February 2018, I went to go make my regularly scheduled two week early payment upon logging in at USAA as normal. When I logged in, it was not normal. It would not allow me to set a higher rate to pay additional money owed. I called USAA, had the faux card removed from the account & they said their debit card processing center was down, try again. The next day, & following day I did as such & they did not process any payment. I phoned my bank once more, not being Chase, & Wells Fargo said they were not responsible for the impropriety, they did not stall the transaction. Later on after over eight hours of conversation & investigation I performed at USAA over the phone, they said their supervisor staff instructed their team not to take any payments & to intentionally disrupt protocol on my behalf. They also sent me letters & email correspondence they later on denied or was also out of protocol, like only offering about $200, instead of about $400 for my car bumper replacement & never showing up or phoning about that day's appraisal involving the incident. They sent me an email talking about cancelling that claim payment, that was considerably insignificant in regards to accurate appraisal, the appraisal they never showed up for as they said they would. I spoke to them once more about their behavior & I had my January 2018 payment removed by Wells Fargo to make preparations to move on after as I perused claims that USAA never paid out on. They baraged me with phone calls like I was their only costumer then, however never an individual from senior staff or supervisory department as guareenteed to discuss the barring of legitimate payments. It was just more bill collectors designed to collect information off of my private banking accounts with no desire to actually pay my bill. Identity scam. I spoke again like I said, I was again denied a payment plan, I didnt need it, & upon paying about the $1,200, I was also asked to pay another $1,300 to reinstate a policy that should not have been cancelled by February. They never had a reason to believe they would not get paid, this is why they denied my payments & are demanding over $3,000. They wanted to create an illusion or bill that I was not paying, they never told me about additional monies owed. The telemarketer/ team member told me to speak with their president first name [redacted], no last name. I was connected to a voice mail that said name [redacted], totally fake, didnt even facilitate a message properly, I kept having to be reprocessed through the same call system, eventually leaving the voice mail. Two to a few days later I receive another letter from USAA that was ridiculously out of protocol & threatening. This letter was written before I was given the desk of so called president [redacted]. I was also told that this president [redacted] or any president of their company would be phoning me about unusual individual decisions made about my car insurance that thouroughly compromised my life. A letter shows up, signed by a USAA president, that states nothing of sense & it was not [redacted]. I never heard from [redacted], I believe it all to be fake like the letters out of protocol USAA sends then always denies. They have no president, actual employees & never actually insured my car responsibly. I believe they are running a human trafficking ring that involves identity scams & theft, similar or the same that was reported about the United States Air Force. I spoke to active or saw victims & witnesses about what they experienced as a served. I tell you, their victims, were'nt a tough crowd. You have to have a no non-sense tolerance with these types. Either way, whatever their obvious intent, it's effecting in the way they do business. I'll be ok with paying what I owe, when I owe, as I have always two weeks early. It was USAA who decided to cancel my policy out of appropriate protocol & I should not have to pay insurance reinstatement fees of $1,300 because they decided to put a bar to my payments, without warning, informing or reasoning & promised follow up communication about discussion of thus. Its disgusting to relive the nightmarish days of threats of military human trafficking rings openly expressed in a military auto insurer. Its disgusting they may not have informed Revdex.com after they unjustfully cancelled my insurance only to hose me for an additional $1,300. Then insult me with calls from their advocacy division like this is about race or sexism. Do you know how white &/or paid I am. Its time for USAA to start reading character instead of zip codes.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I can not accept until the issue has been rectified. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: In order to be involved in something you must be knowingly and actively participating in the actual action.  I was not involved in fraudulent activity, as you so put it, because I was unaware of the whole situation.   
Regards,
[redacted]

December 18, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your automobile claim, and I regret any frustration this matter caused you.
Thank you for speaking with [redacted] of our staff, and confirming that...

your concerns have been addressed. Please know that we conduct business in keeping with USAA’s core values of service, loyalty, honesty, and integrity, and we strongly disagree with your allegations of discrimination. If you have additional questions, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

February 26, 2016
Mr. [redacted]
Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your USAA Federal Savings Bank (FSB) checking account.
The FSB handles all deposits in accordance with the FSB’s Depository Agreement and Disclosures (DAD), which...

is provided when an account is opened and is available on usaa.com.  The DAD indicates, “If FSB suspects that irregular, unauthorized, or unlawful activities may be involved with your account, FSB may “[redacted]” (or place a hold on) the balance in your account and in other FSB accounts, without any liability to you, pending an investigation of such suspected activities.”  We thoroughly reviewed your account and determined that you remain liable for the account activity and negative account balance.  Please know that your situation does not fall within the protections of the Federal Deposit Insurance Corporation.
The FSB follows all applicable federal regulations and acts in accordance with our core values of service, loyalty, honesty, and integrity.  In keeping with the company’s core values and our commitment to the membership as a whole, USAA has adopted a policy that affects members who do not meet certain obligations with us. To the extent allowed by law, our business policy prohibits USAA and our affiliates from doing business with a member who has engaged in fraudulent activity and caused USAA to suffer a financial loss. 
[redacted], of our staff, was unable to reach you to discuss the matter; however, she remains available to assist you if you have additional questions.
We appreciate you allowing us to reply to you. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I cannot fully agree that we are being treated fairly yet. The information that USAA provides regarding delays in processing contradicts information the shop is giving us. Considering the difficulties we've had with USAA over this claim,  it's difficult to believe USAA. We won't accept that this matter has been closed until the claims process is over and we can fully determine if we've been treated fairly. 
Regards,
[redacted]

September 2, 2016 Mr. [redacted]Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your USAA Federal Savings Bank (FSB) debit card and your service experience.  I regret any frustration or inconvenience this caused you.  Thank you...

for speaking with [redacted] of our staff, who explained that your debit card was restricted due to a system error caused by an associate.  I understand that he assured you that coaching would be provided.  Please know that we strive to offer quality service to our entire membership.   We appreciate you allowing us to reply to you.  If you have any other questions Mr. Gonzalez remains available to assist you. Sincerely, [redacted]

July 6, 2016
 
Sergeant First Class [redacted], USA (Ret.)
Complaint ID #: [redacted]
 
Dear Sergeant [redacted]:
 
I am responding to your submission regarding your June 11, 2016, homeowners claim.
 
I understand [redacted], of our staff, spoke with you about the...

claim.  As she explained, a thorough review of your situation was completed; however, no new information was discovered to warrant a change in our coverage decision.  We analyze each loss on its own merits, and we are responsible for making decisions in accordance with the terms, conditions, and limitations of the policy.  While we regret any inconvenience this matter may have caused you, we respectfully disagree with your allegations of wrongdoing.  If you have any additional questions, Ms. [redacted] remains available to assist you.
 
Thank you for allowing us the opportunity to review your concerns and reply.
 
Sincerely,
 
[redacted]

August 1, 2016   Staff Sergeant [redacted]. [redacted], USA Complaint ID #: [redacted]   Dear Sergeant [redacted]:   I am responding to your submission regarding your June 27, 2016, automobile claim.  I regret any frustration you experienced as a result of this matter.   Thank you for...

speaking with [redacted], of our staff, who thoroughly reviewed the claim and confirmed that you were not at fault for the accident.  A check for your deductible was issued to you on July 31, 2016.  In addition, your service concerns will be addressed.  If you have additional questions, Ms. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]