Source Adult Video

Complaint: [redacted]
I am rejecting this response because: there are signs of rodent damages. There are signs that rodents made a nest in my vehicle. I've attached the photos for Revdex.com to see. Wires don't just break on their own.  This is another attempt by USAA to refuse helping out a military member just because they don't want to pay for the damages. 
Regards,
[redacted]

November 6, 2017 Mr. [redacted]Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your second submission regarding the September 28, 2017, auto claim. Our records confirm that you filed an inquiry with the Minnesota Department of Commerce.  We will respond to the Minnesota Department of Commerce accordingly. We appreciate another opportunity to reply to you.   Sincerely,  [redacted]

August 3, 2016   Ms. [redacted] Complaint ID #: [redacted]   Dear Ms. [redacted]:   I am responding to your submission regarding the charge on your credit card account with USAA Federal Savings Bank (FSB).   I understand you spoke with [redacted], of our FSB staff, who...

informed you that the merchant, whose transaction you are disputing, provided a signed contract. As she explained, a comparison of the valid signatures on file against the signatures on the merchant’s contract was conducted. Our comparison indicates that the signatures provided by the merchant match those we have on file for you. We also confirmed that the phone number, email, and address listed for you on the contract matched our records.   Based on this information, we are unable to process the transaction as unauthorized because the charge is considered valid.  We respectfully decline your request for reimbursement of any associated fees with this transaction.  A copy of the contract was sent to you via electronic document delivery on June 25, 2016.  If you have additional questions, Ms. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]   Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] listened to my complaint and took appropriate steps to resolve the issue. I find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:They did not inform me that they will only cover the dates listed by the auto shop. I was told I'd be charged $50.00 which was refundable. The shop had my car longer than than expected, yet no one informed me to bring back the car. This is not my fault and I'm being penalized for something beyond my control. They are getting out of paying due to the fact that the dates for the initial estimate only state 4 days. Had I'd known I would have returned the rental and not incurred any further charges. Getting to work would have been a nightmare. I don't get paid and being absence counts against me. I was billed and paid 119.90 out of my pocket, correction, credit card, and have to make payments and incur finance charges. This is a mess. I'm highly upset, but I knew when her first words out of her mouth were we do not reverse decisions. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: My inherent complaint that I was not given a fair value for my car has not been addressed. I was advised  that the only way USAA would  go up on their low offer for my car was by going to court over the mattered by your own USAA representative. This is not how you should do business and this is why I am still rejecting your response. 
Regards,
[redacted]

September 21, 2016   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding your July 14, 2016 automobile claim.  We regret any frustration this matter may have caused.   Our records indicate that payment for your...

vehicle was electronically transferred to you on September 16, 2016.  In addition, a rental car was set up for your convenience.  Should you have additional questions, [redacted], of our staff, remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

May 18, 2016
 
Staff Sergeant [redacted], USAF
Complaint ID #: [redacted]
 
Dear Sergeant [redacted]: 
 
I am responding to your submission regarding your March 1, 2016, property claim. 
 
I understand that your adjuster has spoken with you about the status...

of your claim.  In addition, [redacted], of our staff, was unsuccessful in his attempts to reach you by telephone to discuss your concerns.  Please know that we act in accordance with our core values of service, loyalty, honesty, and integrity, and we respectfully disagree with your allegation that we are acting in bad faith.  If you have any other questions regarding this matter, Mr. [redacted] remains available to assist you.
 
Thank you for allowing us to respond to you. 
 
Sincerely,
 
[redacted]

October 21, 2016 Senior Airman [redacted], USAFComplaint ID #: [redacted] Dear Airman [redacted]: I am responding to your submission regarding your October 4, 2016, automobile claim. In the event of a loss, we are responsible for making decisions in accordance with the terms,...

conditions, and limitations of our policy.  Occasionally, this involves delivering news which we know our members may find disappointing.  I understand you spoke with [redacted], of our staff, who reviewed the denial decision, and confirmed the decision will stand as there is no evidence of animal damage to the wiring.  You confirmed that the power steering and electrical failure of the vehicle were issues that were previously repaired, and negligent servicing and repairs are not covered by the policy.  A letter dated October 11, 2016, was sent to you outlining the denial.  If you have additional questions, Mr. [redacted] remains available to assist you. We appreciate you allowing us to reply to you.   Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:First, I was never given a descion until I filed a complaint with the Revdex.com. I was contacted by [redacted]. who emailed me the denial and I have not been able to contact since. As I read my 2nd denial letter I was in complete disgust. It was based on lies and false information. USAA is acting in bad faith and failing to live up to their promise. I have several correspondence via email. They claimed I disputed the value they offered me for my replacement which is not true. I was never offered any type of figure/settlement. (Copy of emails w conversations proving this) They claimed AFFES never sold this tv and they don't sell them past $4500 or 80". (AAFES pic attachched proven this wrong; they have products well over that value and size) Bottom line, I finally was given/located  my purchase reciept from AFFES which clears up any discrepancies, USAA claims are so many (which were caused by their own investigators lies and assumptions) Also, my claim was reopened because it was mishandled in the first place. So why were  the same individuals who denied it in the first place looking at it a second time. This is not right besuase their biased opinions clearly effected the outcome. Shame on USAA for not doing the right thing. A customer should not have beg what the status of a claim is. 
Regards,
[redacted]

March 8, 2017
Ms. [redacted] Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding your homeowners insurance claims. I regret any frustration you experienced as we strive to provide quality service to our entire membership.
I understand that payments for...

the home repairs have been issued and your concerns have been addressed. Please know that your inquiries about medical reimbursement have been submitted to our service provider for handling. Our records indicate that they have contacted you and are awaiting a response. If you have additional questions, Ms. [redacted] remains available to assist you.
Thank you for the opportunity to reply.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
You can change the status of this one to show that I am satisfied with the outcome of the resolution in this matter.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:In USAA's response to my complaint it was stated:1. "...The photos and report provided by Lonestar Roofing, our Preferred Direct Repair Provider (PDRP), prior to their repairs confirmed the fence was already leaning before work took place."My response:  The fence was leaning because it was damaged in the storm.2.  "The PDRP also re-inspected the fence after it was reported as fallen, and showed there were broken posts with significant rot damage.  They also identified that the fence was improperly constructed, as it was built with landscape timbers instead of 4x4 posts, and the additional damage was not the same area previously repaired."My response:  A detailed assessment was made regarding the damages to my property after the storm.  Rot damage and improper construction was not annotated in the original assessment.  Additionally, Lonestar did repair some posts and they used the same material used in the original construction.  If the previous construction was inadequate then Lonestar should not have repeated the same mistake.  My complaint states that either the assessment or the repairs were not done properly.  Due to the improper assessment/repair, I now have a fence that is in worse condition than it was after the storm damage.  I believe 'additional damage' USAA is referring to was present during the original assessment and if that assessment would have been done more thoroughly then it would have been captured in the repairs and I would not have a fence section being held with a temporary fix (previously fallen to the ground as shown in the attached picture) and another section dramatically leaning more so than it was before the storm.A picture of my fence that was taken on 25Jul2016, about one month after LoneStar Roofing repaired my fence, is attached to this message.  I don't think it is reasonable for any insurance company to presume that a customer should accept this as an adequate assessment and repair.
Regards,
[redacted]

October 26, 2015Mr. [redacted]Complaint ID #: [redacted]Dear Mr. [redacted]:I am responding to your submission regarding your credit card dispute.I appreciate the time you took to speak with [redacted], of our staff, regarding your concerns.  As she advised, on October 16, 2015, a...

permanent credit of $94.90 was applied to your account as a courtesy.  Ms. [redacted] remains available to assist you should you have any additional questions.Thank you for allowing us to reply to you.  Sincerely,[redacted]Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

Complaint: [redacted]
I am rejecting this response because: Unfortunately, I have to continue to reject the response from USAA until the bill is paid in full so that the Revdex.com complaint is not closed. I do appreciate the recent response from your company; however, it would not have happened had it not been for Revdex.com. Based on the facts, it appears USAA is doing everything it can to "drag it's feet" and not live up to its obligation to pay the bill. Please expedite the review process on your end and settle this claim with the rental car company as soon as possible.  The loss of use charge by the rental company would not have been incurred had it not been for your driver hitting my vehicle which was carrying my family, including my 2 year old daughter and pregnant wife. Please do the right thing and help my family resolve this issue as quickly as possible. 
Regards,
[redacted]

February 17, 2016
Mr. Carl Donald Smith
Complaint ID #: 11125947
Dear [redacted]:
I am responding to your submission regarding your automobile claim.
Thank you for speaking with [redacted], of our staff, about your concerns.  Following a thorough review of your claim, Ms....

[redacted] advised that the damage to your vehicle was confirmed as wear and tear, which would not be covered by your policy.  However, Ms. [redacted] did identify an invoice from your June 21, 2015, claim that was unpaid, and she issued a check on February 12, 2016.  Should you have any questions, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:On two separate occasions I have requested that USAA provide me with the estimate of my vehicle's value prior to the accident. They have attempted to put the entire burden of proof on myself and even though I have two separate estimates done by professionals in the automobile industry, they still claim that a $25,000 vehicle which had $2500 worth of damage done to it only lost $167.84 worth of value in the process.Both of my professional estimates put the loss between $3000-$3773. That's a very large discrepancy in estimates and USAA can't even tell me what they estimated my vehicle's value prior to the accident.
Regards,
[redacted]

August 2, 2017
Ms. [redacted] Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding your auto claim.
Thank you for taking the time to speak with [redacted], of our staff, and confirming the auto repair shop will be covering the excess rental for the...

corrective repairs. I hope that your conversation reassured you that your satisfaction is important to us. Ms. [redacted] remains available should you require any further assistance on this matter.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

December 1, 2016
Mr. [redacted] Complaint ID #[redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your automobile loan with the USAA Federal Savings Bank. We regret any frustration this matter may have caused you as we strive to provide quality service to our...

entire membership.
Thank you for speaking with Andrea [redacted], of our staff, who discussed the outcome of our review. As she confirmed, the November 1, 2016, payment has been reallocated to bring the loan current. Additionally, the late fees were waived, and the next minimum payment of $341.71 is due by December 1, 2016. If you have additional questions, Ms. [redacted] remains available to assist you.
Thank you for allowing us to reply to you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I am pursuing a complaint with both CT Insurance Dept and Revdex.com. The fact that USAA has responded to CT Insurance Dept, does not obviate any of the issues I am pursuing via Revdex.com.
Regards,
[redacted]