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I am responding to your submission regarding your automobile insurance policy.
Thank you for speaking with [redacted], of our staff, who confirmed that your ex-spouse and her vehicle were removed from...

your automobile policy effective December 10, 2015.  As Mr. [redacted] advised, the amount due to prevent a nonpayment cancellation was revised based on the adjustment to your policy.  I understand that you will continue to work with Mr. [redacted].
We appreciate your membership and the opportunity to address your concerns. 
Sincerely,
[redacted]

August 16, 2017
Ms. [redacted]
Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding your automobile claim.
Thank you for speaking with [redacted], of our staff, who discussed the claim investigation and the liability decision. If you...

have additional questions, Mr. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: My insurance rate has gone up. The policeman stated several times I was in the right to pass.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Ma'am I have, in no way, hide the fact that I legal representation. The statement, "We are aware that you are represented by an attorney" to me sounds like this fact that was found out was later discovered by USAA. In the response there is no mention that USAA is and has been represented by an attorney as well. The statement, " The adjuster is working with your attorney to bring this claim to an appropriate resolve," is not true. The accurate statement is that your attorney repeatedly asks for irrelevant information from my attorney and I that we provide. This is meet with more request for irrelevant information and no information or feedback from USAA or their representatives. I believe it is fair to state that although you (USAA) states, "We know what it means to serve," Your Attorney does not. My attorney has honorably served our country in the United States Air Force.  I have, and still am, honorably serving our country in the United Army. I have over 20 years of unquestionable service. I can provide a DD 214 to verify this however I'm sure your attorney will not understand the significance of this document. As a repressive of USAA your attorney has questioned my values and integrity making USAA just another insurance company.Regards,[redacted]I am in receipt of your letter dated July 7, 2017. As indicated in my telephone message to you, while your letter asserts that your demand to inspect my client's cell phone is "reasonable and necessary", the continuing failure to communicate the status of this claim, why you are doing this in depth background investigation of my client, and why this claim has not been resolved some eight months after the fire which destroyed, not only my client's home, but his life, is unacceptable and beginning to look suspiciously like bad faith.If you wanted to see my client's phone, why didn't you ask when he was present for his sworn statement? Is this simply a delaying tactic where every request is followed by another, and another, until an inability to respond allows USAA to deny the claim?Neither this communication, nor any other communication from myself or Mr. [redacted] is a refusal to provide information reasonably necessary to address the claim. We have NOT declined to provide any information you have requested that is available to us at this point. We are demanding that a clear and cogent status of this case and the basis for these information requests be provided.[redacted] 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I did not opt to join your membership, I only requested an insurance quote. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Whether the business practice at question is acceptable under PA insurance law is not to say it is ethical or fair. Please respond in a publicly available forum.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:it did not address nor acknowledge my complaint. Calling me twice in the middle of a work day is not an acceptable way to reach me. I am in with patients and cannot take calls during that time. I will not be submitting another application for Amy more services to a company I do not trust. 
Regards,
[redacted]

June 22, 2015 [redacted]
[redacted] Dear Mrs. [redacted]: I am responding to your submission regarding your property and casualty bill and payment experience. I am sorry to hear about the frustration you recently experienced as we strive to provide quality service to our...

entire membership. Our employees are expected to be courteous and informative, and your feedback has been shared with those involved. I understand you spoke with [redacted], of our staff, who confirmed that you made a $101.47 payment on June 15, 2015, and that we waived the late fee as a courtesy. Mr. [redacted] also reviewed your account status with you, verified that a $149.63 payment is due by June 30, 2015, and established an automatic payment plan to go into effect beginning with your July 2015 payment. Should you have any additional questions, Mr. [redacted] remains available to assist you. Thank you for allowing us to review your concerns and to reply to you. Sincerely, [redacted]

November 13, 2015[redacted]Complaint ID #: [redacted]Dear [redacted]:I am responding to your second submission regarding the March 3, 2015, automobile claim.I am sorry for the difficulty you experienced attempting to contact Ms. [redacted]. Our records indicate that she left messages for you on October 7 and October 29, 2015, at the telephone number you provided. Ms. [redacted] also sent an email to you on October 29, 2015, to the email address referenced in your correspondence. Please know that Ms. [redacted] remains available to assist you.Thank you for allowing us to reply to you.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:Ithe took 3 years to get anywhere with this company, and I only got a response because the BBC is involved. After 3 years they tell me the minor accident doesn't justify the surgery. MINOR ACCIDENT? My car frame was bent, my car was declared totalled by your insurance company, and I was knocked out during the accident. Minor? Are you kidding me? There doctor never talked to me or my doctors once in 3 years. And it took them 2 and a half years just to involve their doctor. USAA cares about money only. Now I'm stuck with over $30,000.00 in medical bills. Horrible company you that does whatever it takes not to pay. Look at how many other people have similar complaints. 
Regards,
[redacted]

March 14, 2017
Mr. [redacted]
Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding the disputed actual cash value (ACV) associated with the January 9, 2017, automobile claim.
Many factors are taken into consideration when determining the ACV of...

a vehicle, such as the mileage, the options, and the condition of the vehicle. I appreciate you discussing this matter with [redacted], of our Claims staff, who explained our total loss process and how we determined the settlement value. As he advised, we were awaiting the build sheet to perform a thorough review of the vehicle’s components. We have since received the paperwork and are in the process of performing our final evaluation.
We appreciate you allowing us to research your situation and reply to you. Should you have any further questions, Mr. Ware remains available to assist you.
Sincerely,
[redacted]

Complaint: 12570241
I am rejecting this response because: the vehicle was taking back into their possession. Also, the dealership/Finance is with holding documents from you.  When the vehicle was was picked up, I only had it for about 6 weeks. All my paperwork was in the glove box. To show “ownership” if I got pulled over since there was no hard tag. The vehicle was not in driving condition- also I stopped payment on the Check with  Weokie. Here is the “repo” letter from Shawnee Auto Mall/EZ Auto. And the email.  I will even show you the bill of sale where I bought a brand new 2015 Sonata off the lot with only 10 miles, and it said “as is”. And the car has a 100,000 mile powertrain warranty.  It’s an Oklahoma thing. The warranty paperwork is next in the documents- I’ve sold cars.    Would you let this place fleece your grandmother?
Regards,
[redacted]

July 14, 2016 Mrs. [redacted] Complaint ID #: [redacted] Dear Mrs. [redacted]: I am responding to your submission regarding your experience with the mortgage loan process. I apologize for any frustration and inconvenience you experienced with this matter. Thank you for speaking with [redacted], of...

our staff, who confirmed your concerns were addressed, informed you that updated closing disclosures would be mailed, and advised you of the new closing date. If you have additional questions, Ms. [redacted] remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, [redacted]

Please see our attached response.

[redacted]
[redacted]
[redacted]
[redacted] I am responding to your submission regarding your total loss claim of January 13, 2016.
Thank you for speaking with [redacted], of our staff, who agreed to look into the status of your title. Subsequently, Mr....

[redacted] confirmed we obtained your release of lien and that payment was issued to you for the total loss of your vehicle. If you have additional questions, he remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, [redacted]

July 28, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your concern with the retention of your personal information. We regret any frustration this matter may have caused you.

According to the USA PATRIOT Act, “All financial...

institutions are required by law, to obtain, verify, and record information that identifies each customer who opens an account with that financial institution and in certain other circumstances.” Although you did not open an account with us, we must remain compliant in retaining your information; therefore, we are unable to honor your request to delete your information.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:You are unwilling to provide proof that the emails were sent or logs of the electronic notification.  I am just asking for proof, not even a reversal at this point.  Just prove that you sent me the notification.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  They have had more than ample time to handle this case. They are dragging this along to the extreme & are are not keeping me aware of the progress if any is being made. No-one from claims has updated me .
Regards,
[redacted]

Tell us why here...July 20, 2016 Mr. [redacted]. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your customer service issues. I apologize for any frustration or inconvenience you experienced. Protecting the security of our members’ accounts is our top...

priority. On May 7, 2016, we determined you were a victim of an account take over and on May 15, 2016, we enabled an additional level of authentication for security purposes. Additionally, USAA does not use a third party authentication company, all call centers are manned by USAA employees. Thank you for speaking with [redacted], of our staff, who thoroughly reviewed your concerns and who confirmed the delivery date of your new credit card. I hope that your conversation with Ms. [redacted] reassured you that your satisfaction is important to us. Also, we respectfully decline your request for compensation. If you have additional questions, Ms. [redacted] remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: it isn't fair and I was still not compensated for service I already paid for. Also the representatives gave me the wrong information which they should have been held responsible for and honored what I was told. 
Regards,
[redacted]