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March 13, 2018   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   Our records confirm that you filed an inquiry with the Consumer Financial Protection Bureau (CFPB).  We will respond to the CFPB accordingly.   Thank you for the opportunity to reply.  ...

Sincerely,   [redacted]

June 18, 2015 [redacted]
[redacted] Dear Ms. [redacted]: I am responding to your submission regarding your property insurance. Our employees are expected to be courteous and informative in order to properly assist our members with their needs, and I regret any frustration you...

experienced. Please know that USAA works very hard to balance our commitment to individual members with our obligation to the association as a whole. Because of the occupancy information we received, it was necessary for us to take the appropriate underwriting action. I understand that on June 12, 2015, all of the essential underwriting criteria were reviewed with you, and rental property insurance coverage was issued effective June 19, 2015. Ms. [redacted], our decisions and actions are not made without careful consideration, and we remain committed to our mission of serving our members. Thank you for the opportunity to review your concerns and to respond to you. Sincerely, [redacted]

December 2, 2016 Ms. [redacted]Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your submission regarding the October 23, 2016, automobile claim. Due to privacy laws in your state [redacted], of our staff reached out to you directly to address your...

concerns.  Should you wish to discuss the matter further, Ms. [redacted] remains available to assist you. We appreciate you allowing us to reply to you.   Sincerely, [redacted]

February 17, 2016 [redacted] Complaint ID #: [redacted] Dear [redacted]: I am responding to your submission regarding the February 2, 2016, automobile accident involving another USAA-insured driver. I regret that we did not meet your...

service expectations as we make every effort to ensure our members’ claims are handled efficiently and accurately. Your feedback has been shared with the appropriate areas. Thank you for speaking with Charles Perry, of our staff, who verified that we needed additional information, from the rental vehicle company, in order to determine which insurance company would be handling the claim. I understand you spoke with [redacted], of our Claims staff, regarding the next steps to ensure your vehicle is repaired. We appreciate you allowing us to review your concerns and to reply to you. Sincerely,
[redacted]

June 23, 2015 Ms. [redacted] Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your submission regarding your automobile claim. Thank you for speaking with [redacted], of our staff, about your concerns. She completed a thorough review of the situation and confirmed the handling of...

the loss of use of your vehicle was handled appropriately based on the estimated time needed for repairs. Therefore, we respectfully decline your request for additional days of rental. Should you have any further questions, Ms. [redacted] remains available to assist you. Thank you for allowing us to reply to you. Sincerely, [redacted]

February 9, 2018   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding your membership and opening a new USAA Federal Savings Bank deposit account.  I regret any frustration this matter may have caused you.  ...

Thank you for speaking with [redacted], of our staff, who reviewed your account thoroughly.  He was unable to substantiate the claim that you were advised you could open a new account if you paid off your credit card balance.  Mr. [redacted] advised you that the previous decision regarding your relationship with USAA would remain.  If you have any additional questions, Mr. [redacted] remains available to assist you.   We appreciate the opportunity to reply to you.    Sincerely,   [redacted]

May 2, 2018
Mrs. [redacted]  Complaint ID #[redacted]
Dear Mrs. [redacted]:
I am responding to your submission regarding your request for an insurance quote.
Thank you for speaking with Gloria [redacted] of our staff. If you have additional questions, Ms. [redacted] remains...

available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

March 15, 2016
[redacted]
Complaint ID #: [redacted]
Dear Mrs. [redacted]:
I am responding to your submission regarding your joint checking account with the USAA Federal Savings Bank (FSB).  We strive to provide quality service, and I regret that this was not your...

experience. 
We reviewed the situation and determined that the overdraft was processed correctly using the information you provided on the application when the account was established.  Please note that any account holder is able to make changes to the account, and your situation was shared with the appropriate parties based on your feedback.
[redacted], of our staff, was unable to reach you to discuss your concerns; however, she confirmed that the account in question has been removed from overdraft protection.  The FSB follows all applicable banking regulations and our core values of service, loyalty, honesty, and integrity, and we strongly reject your allegations of impropriety.  If you have additional questions, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: USAA may have call but thye did not leave a voice-mail, and the letter they sent came on or after 8/16/2016.  If they want to contact me, please try again, and leave mesage with tel number.  At work I cannot personal answer calls at any time. 
Regards,
[redacted]

March 23, 2017
Staff Sergeant [redacted] L. [redacted], USA
Complaint ID #: [redacted]
Dear Staff Sergeant [redacted]:
I am responding to your fourth submission regarding your automobile claim.
The information you are requesting cannot be provided through the Revdex.com due to privacy laws within your state. If you wish to continue the discussion on this matter, we recommend you submit an inquiry to your state’s Department of Insurance as they are the Regulatory Agency that oversees our Property and Casualty products. However, at this time, no new information has been presented that would warrant a change in our position. While we recognize that you disagree, we feel confident that the correct decision has been made, and we consider this matter closed.
Sincerely,
[redacted]

December 10, 2015[redacted]Complaint ID #: [redacted]Dear [redacted]: I am responding to your submission regarding USAA Web BillPay.  I regret the frustration you have experienced as we strive to provide quality and courteous service...

to our entire membership.  Please know that your feedback has been shared with the appropriate area.Thank you for speaking with [redacted] of our staff, about your concerns.  A thorough review confirmed that the check payment was sent based on the merchant guidelines for the dollar amount of the payment.  We remain available to review any fees that were assessed as a result of this payment.  For any further assistance, please contact Ms. [redacted].  We appreciate you allowing us to review this matter and reply to you.  Sincerely,[redacted]

April 4, 2018 Mr. [redacted]Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding the March 24, 2018, auto claim. Our records confirm that you filed an inquiry with the Tennessee Department of Insurance (TN DOI).  We will respond to the TN...

DOI accordingly. Thank you for the opportunity to reply. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]9, and find that this resolution is satisfactory to me.
Regards,
[redacted]

April 6, 2018   Mrs. [redacted] Complaint ID #: [redacted]   Dear Mrs. [redacted]:   I am responding to your submission regarding the March 2, 2018, homeowners claim.  We regret any frustration or inconvenience you may have experienced.   Thank you for speaking with [redacted]...

[redacted], of our Claims staff, who ensured that your feedback was shared with the appropriate parties.  I understand you advised Mr. [redacted] that you would wait for the reissued check to arrive by mail, rather than having it canceled and resent via expedited delivery.  If you have additional questions, Mr. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because:talked to [redacted] @ Opportunity and he disagreed with the findings as he had not given anyone an invoice that proved they were at fault. I hope that the [redacted] will repair the rear bumper, totally no charge to me. Thanks to the Revdex.com for doing their part. I am unimpressed with USAA insurance the way they handled the situation, but that's my opinion. 
Regards,
[redacted]

January 31, 2018   Ms. [redacted] Complaint ID #: [redacted]   Dear Ms. [redacted]:   I am responding to your submission regarding a phone call that you state you received about auto insurance.    [redacted], of our staff, was unable to reach you to review this...

matter.  A letter was sent to you with Mr. [redacted] contact information, please contact him at your earliest convenience to discuss your concerns.         We appreciate the opportunity to reply to you.    Sincerely,   [redacted]

July 17, 2017   Ms. [redacted]  Complaint ID #: [redacted]   Dear Ms. [redacted]:   I am responding to your submission regarding your mother’s homeowners insurance claim.  I regret to hear about the frustration you experienced, as we strive to provide quality service to our...

entire membership.    Thank you for speaking with [redacted], of our staff, who discussed your concerns.  As Ms. [redacted] explained, coaching was provided to those involved to ensure other members do not have a similar experience.  Your feedback is appreciated, as we are continually seeking ways to improve the way we do business. Additionally, Ms. [redacted] mentioned that she would continue to monitor the claim until the engineer’s report is received and reviewed. Should you or your mother have additional questions, Ms. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

October 6, 2015 Mr[redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your second submission regarding USAA credit card offers being addressed and sent to Mrs. [redacted]. I am sorry for the difficulty you experienced in attempting to reach [redacted] of our staff. I understand that you spoke with Ms. [redacted] on September 25, 2015, and that your requested updates to your marketing preferences were completed. We ask that you allow six weeks for all mailings to stop, as our mailing lists are often created weeks in advance. We appreciate the opportunity to review your concerns again. Sincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC.

August 28, 2017 Ms. [redacted]Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your submission regarding the combined billing of your automobile, renters, and valuable personal property insurance policies. Thank you for speaking with [redacted], of our staff, who...

reviewed the policies and confirmed that your current monthly billing statement is accurate.  I understand that Mr. [redacted] provided you with his direct contact information, and you agreed to follow up with him on September 1, 2017, to discuss your next payment. Mr. [redacted] remains available to assist you should you have any additional questions regarding this matter. We appreciate you allowing us to reply to you.   Sincerely,  [redacted]

July 27, 2015 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your accounts with the USAA Federal Savings Bank. We understand each person has a unique financial situation and that certain life events outside of his or her control may...

cause difficulties. In keeping with the company’s core values and our commitment to the membership as a whole, USAA has adopted a policy that affects members who do not meet certain obligations with us. To the extent allowed by law, our business policy prohibits USAA and our affiliates from doing business with a member who has caused USAA to suffer a financial loss. As such, we believe it is in the best interest of the association to limit access to usaa.com. Any restrictions remain until the balance(s) are satisfied. Please note you have access to a limited view of any active accounts on mobile.usaa.com. Our records reflect that after your credit card account and two consumer loans were charged off in 2015, they were assigned to United Recovery Systems (URS) for continued collection efforts. On July 1, 2015, a settlement offer was accepted for your credit card account; however, the payment processed on the following day was returned due to insufficient funds. The balances for your two consumer loans remain outstanding. Three direct deposits to your individual USAA checking account were received in May 2015. The account’s charged-off balance was satisfied and the account reflects an available balance. To obtain the balance, you have the option to request an official check or an electronic funds transfer to the external account on your funds transfer list. You may also utilize the funds to satisfy the charged-off consumer loans. Should you wish to discuss settlement options for your charged-off accounts, please contact URS at [redacted], of our staff, is also available to assist you with your checking account funds and can be reached at [redacted] Thank you for allowing us to reply to you. Sincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC. This is an attempt to collect a consumer debt. Any information obtained may be used for that purpose.