Source Office Furniture & Systems (Regina) Ltd.

I bought the MID BACK EXECUTIVE OFFICE CHAIR. Other than leather, I got about every upgrade possible...even the adjustable headrest. I paid almost $4K, so I expected a quality, hi-end office chair AND customer service. Unfortunately, I received neither. The chair arrived broken from the manufacturer, but I didn't know it was defective immediately. I tried every adjustment possible to get comfortable and it wasn't until the chair started making a loud popping noise that I got down on my hands and knees to inspect the chair in detail. The seat leans down an entire inch on the left side, causing me to sit crooked (no wonder I had pain and couldn't get comfortable). Even though it was just past the 30-day return policy, I contacted the store I purchased from. They claimed they would remedy the situation and reach out to Lifeform. I didn't hear anything for about a week and a half, so I reached out again. They claimed they hadn't heard back from Lifeform and would try again. A day later I received contact from Lifeform with the claim made on the day I had last contacted them...meaning that they lied and never actually contacted Lifeform the first time. To make a longer story shorter, I've gone back and forth with them and Lifeform. I've provided detailed descriptions and pictures with measurements, but both and Lifeform are not actually solving the issue. They have "washed their hands of it" and Lifeform is demanding I give up my privacy by getting on a video call with them to troubleshoot. I told them I am not able to do a video call and to send out a technician to diagnose the issue...which Lifeform says that they will not. I keep trying to reach out to Lifeform but they are not responding. I am stuck with a VERY expensive chair that is unusable. Please do NOT make the same mistake I did by purchasing anything from them or Lifeform. I should have went with a better chair, warranty, and customer service...like others.