Per your telephone conversation with [redacted] The discount from the hospital and the doctors have different procedures At the time her procedure was done the $discount did not apply with the surgery performed Her $refund check #will be in the mail today[redacted] Administrator
In reply to this complaint from Mr [redacted] ,Patient was contacted by coordinator several times Spoke to Nutritionist on 10/24/ DrValenzuela deemed it unsafe to proceed with surgery on Mrs [redacted] on 10/25/due to medical reasons of which are covered by HIPPA law [redacted] the office manager spoke with the wife to see about rescheduling her procedure when she gets better She stated that her husband changed his mind at this time It was discussed with Mr [redacted] that he continue with his surgery as he had no reason to cancel His direct words were "If my wife cannot have surgery then I don't want to have the surgery" At this time he was told there would be a penalty of 33% as noted on our website and consent form which has been completed and signed by Mr [redacted] and initialed in places He has now threatened us with going to the President of the United States and the Mayor of Mexico and is going to sue us and will go to any and all media sources of which he has already started If the hospital was not under satisfactory conditions then why did he allow his daughter [redacted] and sister in law [redacted] to continue with their procedures on this same day?This hospital is utilized by several other companies not just ours Please be sure to look at all highlighted areas on our signed consent form and our refund policy on line on our website Thank you for your cooperation, [redacted]
Company states: The consumer needs to contact Dr [redacted] and we have communicated this to her multiple timesWe have provided the contact information to her alreadySwitching Dr's does not change the fact where the money had gone which is with Dr [redacted] when he left our office
I am rejecting this response because:As any other married couple in this situation, if your wife is told she may have internal bleeding and needs to seek care with her primary physicianThe Doctor’s exact words were, “I don’t even know how you are sitting here right now” This does seem like this would affect me as wellSo as you can see this company still trying to force me into surgery saying there’s nothing w***g with me, why would I make myself unavailable to my wife by having a surgery in a situation like this?! Clearly all they care about is the money***, im not sure who at your company is telling you their portion of the story because as we both know you work in the US, I was physically there in MEXICO at this hospitalMy wife and I never even spoke to DR [redacted] or seen her, so you are clearly being misinformed because again you were not thereIn regards to my daughter and my sister (not sister in law) continuing with their surgery, as I had said previously I did not see all of the issues listed until after the fact even so They are grown women I cannot make their decisions for themMy daughter is a married year old who paid for this surgery herself, my sister is a year old woman who paid for this surgery herself and after seeing me at a loss of almost 10,dollars I’m sure they did not want the same to happen to themAnother problem we experienced in this mess, after we were told we would not be given a refundWe went to the hotel where we had already paid to stay (the price is all inclusive excluding your flight) and they did not want to give us a room! Arguing back and forth I finally said I would just pay myself for I had no place to go and wanted to be present with My daughter and sister who were getting the surgeryThey then offered me a room seeing I was not going anywhere A room was not available to us for hoursNow coming from Their email I find “***” is Actually [redacted] and he gave me a name because He yelled at me on the phone attempting to intimidate Me about the refund I attached email conversations I had with Kristi, you can see I requested more informationI Still didn’t receive anything after thatOn her email the day before we were scheduled to arrive she lists she still doesn’t have my consent form because like I said I did not ever see this form or fill one outIts not as simple as I just did not want the surgery, its more in depth than that and that is why I feel I am entitled to a refund If this company performed in the right way, they would FIRST see if their patients are eligible by giving the blood work and EKG once they are cleared then collect paymentIf they cannot move forward the patient will only lose their deductible which would pay for their testingThis seems like more of an acceptable business practiceI also do not think it’s very professional or even legal that this company has their drivers, who are not doctors or nurses handing out patient medicine at a hotel instructing them on how to take itJust an update on my sister, she is scheduled for an emergency surgery today after being diagnosed with a life-threatening infection due to the unsanitary practices of this hospital Yes ***, I will let the world know about this maybe it will save someone’s life, and it is my right, my freedom of speech to give my opinion on the way this business is ran that is what these review sites are made available forHopefully it will enforce improvements on your practice and help you care about your patients and not just money
Please find attached all notes concerning this patient, as well as a copy of our websites Refund and cancellation policy that she was clearly aware of The patient paid for herself and her daughter [redacted] Both cancelled within days of surgery Any refund starts at days from surgery No refund is due Patient was agreeable and understanding on the phone to our accounting department on 6/10/and became aggressive with the patient coordinator then filed this complaint the day after If you should have any further questions or need anything further please contact me at [redacted] extension *** [redacted] Administrator
Per your telephone conversation with [redacted] The discount from the hospital and the doctors have different procedures At the time her procedure was done the $discount did not apply with the surgery performed Her $refund check #will be in the mail today[redacted] Administrator
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Im trying to look for more
In reply to this complaint from Mr [redacted] ,Patient was contacted by coordinator several times Spoke to Nutritionist on 10/24/ DrValenzuela deemed it unsafe to proceed with surgery on Mrs [redacted] on 10/25/due to medical reasons of which are covered by HIPPA law [redacted] the office manager spoke with the wife to see about rescheduling her procedure when she gets better She stated that her husband changed his mind at this time It was discussed with Mr [redacted] that he continue with his surgery as he had no reason to cancel His direct words were "If my wife cannot have surgery then I don't want to have the surgery" At this time he was told there would be a penalty of 33% as noted on our website and consent form which has been completed and signed by Mr [redacted] and initialed in places He has now threatened us with going to the President of the United States and the Mayor of Mexico and is going to sue us and will go to any and all media sources of which he has already started If the hospital was not under satisfactory conditions then why did he allow his daughter [redacted] and sister in law [redacted] to continue with their procedures on this same day?This hospital is utilized by several other companies not just ours Please be sure to look at all highlighted areas on our signed consent form and our refund policy on line on our website Thank you for your cooperation, [redacted]
Company states: The consumer needs to contact Dr [redacted] and we have communicated this to her multiple timesWe have provided the contact information to her alreadySwitching Dr's does not change the fact where the money had gone which is with Dr [redacted] when he left our office
I am rejecting this response because:As any other married couple in this situation, if your wife is told she may have internal bleeding and needs to seek care with her primary physicianThe Doctor’s exact words were, “I don’t even know how you are sitting here right now” This does seem like this would affect me as wellSo as you can see this company still trying to force me into surgery saying there’s nothing w***g with me, why would I make myself unavailable to my wife by having a surgery in a situation like this?! Clearly all they care about is the money***, im not sure who at your company is telling you their portion of the story because as we both know you work in the US, I was physically there in MEXICO at this hospitalMy wife and I never even spoke to DR [redacted] or seen her, so you are clearly being misinformed because again you were not thereIn regards to my daughter and my sister (not sister in law) continuing with their surgery, as I had said previously I did not see all of the issues listed until after the fact even so They are grown women I cannot make their decisions for themMy daughter is a married year old who paid for this surgery herself, my sister is a year old woman who paid for this surgery herself and after seeing me at a loss of almost 10,dollars I’m sure they did not want the same to happen to themAnother problem we experienced in this mess, after we were told we would not be given a refundWe went to the hotel where we had already paid to stay (the price is all inclusive excluding your flight) and they did not want to give us a room! Arguing back and forth I finally said I would just pay myself for I had no place to go and wanted to be present with My daughter and sister who were getting the surgeryThey then offered me a room seeing I was not going anywhere A room was not available to us for hoursNow coming from Their email I find “***” is Actually [redacted] and he gave me a name because He yelled at me on the phone attempting to intimidate Me about the refund I attached email conversations I had with Kristi, you can see I requested more informationI Still didn’t receive anything after thatOn her email the day before we were scheduled to arrive she lists she still doesn’t have my consent form because like I said I did not ever see this form or fill one outIts not as simple as I just did not want the surgery, its more in depth than that and that is why I feel I am entitled to a refund If this company performed in the right way, they would FIRST see if their patients are eligible by giving the blood work and EKG once they are cleared then collect paymentIf they cannot move forward the patient will only lose their deductible which would pay for their testingThis seems like more of an acceptable business practiceI also do not think it’s very professional or even legal that this company has their drivers, who are not doctors or nurses handing out patient medicine at a hotel instructing them on how to take itJust an update on my sister, she is scheduled for an emergency surgery today after being diagnosed with a life-threatening infection due to the unsanitary practices of this hospital Yes ***, I will let the world know about this maybe it will save someone’s life, and it is my right, my freedom of speech to give my opinion on the way this business is ran that is what these review sites are made available forHopefully it will enforce improvements on your practice and help you care about your patients and not just money
Please find attached all notes concerning this patient, as well as a copy of our websites Refund and cancellation policy that she was clearly aware of The patient paid for herself and her daughter [redacted] Both cancelled within days of surgery Any refund starts at days from surgery No refund is due Patient was agreeable and understanding on the phone to our accounting department on 6/10/and became aggressive with the patient coordinator then filed this complaint the day after If you should have any further questions or need anything further please contact me at [redacted] extension *** [redacted] Administrator