South Bay International Inc.

We understand the customer is not satisfied with the product but this does not mean the product is defective or damaged in any way We gave the customer the benefit of the doubt and replaced his pillow in good faith FREE OF COST under tracking number 784*** This is a buyers remorse situation which our warranty does not coverWe understand the customer is not satisfied with the product, but we do not dictate the Vendors return policy or procedure

Company advertised a superior product Furthermore advertises an extensive warranty for defective products Item is not wearing as advertised and company is not honoring warranty replacement

We have replaced this customers pillow one time already as a courtesy. The pillow in question showed normal wear which is NOT covered under the limited warranty. The replacement was sent on Nov 11 (FedEx ground with tracking #784[redacted]). The customers complaint is the same, the pillow shows...

normal wear and we will not replace it again. If the customer is not satisfied with the product, they can flex their return options with the vendor as this is not a warranty issue.

I am rejecting this response because:Seller is side stepping the issue of 3 year warranty. The product is not as described. What does 3 year warranty cover? It's ambiguous.