South Bay Press

Complaint: [redacted] I am rejecting this response because: Only part of the rebuttal to my complaint is trueThe owner/manager or whatever his job title of the day may be denies stating to get the ##$% out When he called me bout the complaint I asked him if he had cameras in his business that he could refer back to about the aggressive behavior and profanity that was used.He stated noI found his reply to be coincidental because if he did have cameras they would have proven that my statements are trueHe also thought that by calling me and addressing the fact that he received a complaint that everything would be resolvedI believe this was only done because the Revdex.com was made aware of the situationIf he truly felt apologetic about the incident and how he cursed me out, contact numbers were listed on the samples that were requested, which he could have used to contact meHowever, that was never the caseHis statement about mentioning other print shops is incompleteAlthough he mentioned other print shops, it was only to support his statement that no one would want to deal with my unrealistic expectations of print servicesHis call did not resolve an issue (at least for me) and the fact remains that he cursed me out because he felt frustrated at meHe disrespected me as a man and displayed bad customer serviceIf the situation was reversed how would he have feltI believe he thinks its not a big deal and downplaying the incident that occurred as well as my feelingsWhat will he do to the next customer that frustrates him? What kind of customer service is one to expect when they walk into his establishment? No customer deserves to be cursed at while seeking print servicesSincerely, [redacted]

This letter is in response to the complaint number ***
After three interactions with this customer it became clear that I wouldn't be able to process theirrequest (s) fast enoughI have never refused service to anyone in my time here and was veryfrustrated that I felt like that was my only choiceWhile my frustration level was high I did use foullanguage but I apologized on the spot while he was here as I realized how agitated I wasI also reachedout to this person to apologize again once I received notice of this complaintWhile I'm sure this was anuncomfortable interaction for both of us at no time was there threats or threatening body language nordid I say get the#### outOn the contrary I suggested two other print shops in the area that may beable to serve the needs of the project
Considering that no money was exchanged and that I spoke with this person upon receipt of thiscomplaint I view this as resolved
Thank you,Wade B***

This letter is in response to the complaint number [redacted].After three interactions with this customer it became clear that I wouldn’t be able to process their request (s) fast enough.    I have never refused service to anyone in my time here and was very frustrated that I felt like that...

was my only choice.  While my frustration level was high I did use foul language but I apologized on the spot while he was here as I realized how agitated I was.  I also reached out to this person to apologize again once I received notice of this complaint.  While I’m sure this was an uncomfortable interaction for both of us at no time was there threats or threatening  body language nor did I say get the #### out. On the contrary I suggested two other print shops in the area that may be able to serve the needs of the project.Considering that no money was exchanged and that I spoke with this person upon receipt of this complaint I view this as resolved insomuch as it can be.Thank you,Wade B[redacted]360 459 3015

Complaint: [redacted]I am rejecting this response because: Only part of the rebuttal to my complaint is true. The owner/manager or whatever his job title of the day may be denies stating to get the ##$% out.  When he called me bout the complaint I asked him if he had cameras in his business that he could refer back to about the aggressive behavior and profanity that was used.He stated no. I found his reply to be coincidental because if he did have cameras they would have proven that my statements are true. He also thought that by calling me and addressing the fact that he received a complaint that everything would be resolved. I believe this was only done because the Revdex.com was made aware of the situation. If he truly felt apologetic about the incident and how he cursed me out, contact numbers were listed on the samples that were requested, which he could have used to contact me. However, that was never the case. His statement about mentioning other print shops is incomplete. Although he mentioned other print shops, it was only to support his statement that no one would want to deal with my unrealistic expectations of print services. His call did not resolve an issue (at least for me) and the fact remains that he cursed me out because he felt frustrated at me. He disrespected me as a man and displayed bad customer service. If the situation was reversed how would he have felt. I believe he thinks its not a big deal and downplaying the incident that occurred as well as my feelings. What will he do to the next customer that frustrates him? What kind of customer service is one to expect when they walk into his establishment? No customer deserves to be cursed at while seeking print services. Sincerely,[redacted]