South Beach, Inc.

[redacted]Please see attached Valentines Day 2016 coupon.   As stated directly on the banner which follows through to the check out page states use of the 40% off coupon (which was off already drastically reduced merchandise) makes the purchase a Final Sale.   Also attached is our Terms...

and Conditions, which is an option on our home page, the following is stated in the first paragraph. "Orders made with a coupon of 40% or greater are a final sale.  Items can only be returned for store credit or exchange". Then again, you must agree to these Terms and Conditions PRIOR to placing your order.    You must check a box for the PLACE ORDER button to become active.   Our stock is updated daily.   We always have new items, suits, accessories, flip flops, handbags, umbrellas, coverups and lots of misc items to purchase.   Your credit will never expire.Best Regards [redacted]

Just wanted to let you know, I check was issued in the amount of $371.93 today.   I believe [redacted] is very pleased.   I will forward you her email.-- Sincerely,Donna G[redacted]South Beach Incdba South Beach SwimsuitsSwimwear...

RackWhimsical Umbrella SoBeTatts[redacted]###-###-####

Just wanted to let you know, I check was issued in the amount of $371.93 today.   I believe [redacted] is very pleased.   I will forward you her email.-- Sincerely,Donna G[redacted]South Beach Incdba South Beach SwimsuitsSwimwear RackWhimsical Umbrella SoBeTatts[redacted]...

[redacted]###-###-####

Complaint: [redacted]
I am rejecting this response because: I did not know this was a final sale until I questioned the store credit, all they have done since then is try to convince me that I knew before the purchase. My receipt does not indicate a final sale.  They have the returned merchandise on sale for more than I paid and they have my money.  A store credit is of no value because I have no intention of placing another order.  If the merchandise was "drastically reduced" why is it currently on sale for 40% more than I paid? Since they have the merchandise, I would like a credit issued to my [redacted]
Sincerely,
[redacted]

[redacted]
Please see attached Valentines Day 2016 coupon.   As stated directly on the banner which follows through to the check out page states use of the 40% off coupon (which was off already drastically reduced merchandise) makes the purchase a Final Sale.   Also attached is...

our Terms and Conditions, which is an option on our home page, the following is stated in the first paragraph. "Orders made with a coupon of 40% or greater are a final sale.  Items can only be returned for store credit or exchange". 
Then again, you must agree to these Terms and Conditions PRIOR to placing your order.    You must check a box for the PLACE ORDER button to become active.   
Our stock is updated daily.   We always have new items, suits, accessories, flip flops, handbags, umbrellas, coverups and lots of misc items to purchase.   Your credit will never expire.
Best Regards
 
[redacted]

Review: I ordered a bathing suit to from South beach swimsuits. This company is stating that I ruined a swim suit which I never even wore. They are assuming all responsibility on the consumer instead of a mistake that could have been on their end. They are in not way trying to resolve this matter. The only thing that they will do is send it back to me but even that I have to send them a 10.00 postage. There policy states that I had 48 hours to call stating something was wrong with the bathing suit, couple problems I looked at it new that it wasn't true to size put in back in a box to ship back. Also I did not recieve the package until after 48 hours due to my work schedule.

Order_Number: #XXXXXXXXXXX

Account_Number: #XXXXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I would like a full refund for the price of which I paid for this bathing suit.

Business

Response:

Business Response /* (1000, 5, 2013/06/18) */

Customer purchased two items; one full price, one final sale. Both items were returned. The full price item was received back dirty and damaged. There seems to be oil of some sort (I assume suntan oil) on the top and black spots up around the arm area. Vicky, Customer Service, spoke to customer on June 12, 2013 at 3:58 p.m.est and resolved this issued. A store credit in the amount of $106.50 has been issued to this customer for both the final sale item as well as the damaged item. A credit isin the amount of $106.50 is in the customers account and she can access this credit when she logs into her account.

Consumer Response /* (3000, 7, 2013/06/19) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I don't accept this offer because I had explained that I did not use the bathing suit never put it on. And for the non refundable sale item I sent an email stating that the picture showed the top not the bottom and I noticed this in my invoice right after I ordered it. I contacted them via email and they asked if they could have the invoice number so they coul stop the shipment I emailed them right back. 28 hours later I got an email saying my order has been shipped without a reply back from them about the bottoms. When I asked them about it when they called me telling me I ruined a bathing suit they said well some times we just don't have time to catch things like that. As for the store credit why would I want store credit for a company who holds no value to their customers. I have no want to support a business that treats their customers the way that they have treated me. I rather take my money elsewhere. Say I ordered something else from them ship it back because it wasn't true to size and they do this again? It's not worth my time. So I would like a full refund.

Business Response /* (4000, 9, 2013/07/03) */

A full refund in the amount of $106.50 has been applied to customer's Visa

Review: Before ordering over $400 worth of products from this company, I called to explain I would be travelling and unable to return any unwanted items with in the 30 return for full refund window. I spoke to one of their representatives who told me that they would make an exception and refund ,e after the 30 days. Based on this info- I placed the order, Upon returning from my trip- I mailed back the unwanted items and again called the company to confirm pour previous verbal agreement that they would refund me.

I then received an email from the company stating that they received my returns and I was refunded. Those funds were never credited to my account- and when I called again, I was told that they have "no record of this conversation and there is nothing they can do. "

This is unacceptable. Not my problem if a representative of the company did not log our calls. Ashley - who would not provide her last name and who claims she runs the business- said that they will do nothing to rectify the situation and that it is not possible that I was told I could return items for a refund after 30 days bc she is the only one who can authorize that, I again explained I was told this on 2 separate occasions and she essentially said I was either lying or confused. Furthermore- had I been told that I would only be getting store credit, I would not have given South Beach my business in the first place as I knew I would not be able to send in returns within 30 days due to travel. If I wasn't told that they would refund when I called a 2nd time before shipping the returns, I would have kept the items.

Happy to provide the email I was sent stating I had been refunded.Desired Settlement: I would like to be refunded for $371.93 as I was told I would be and as their formal business correspondence via email sent to me on March 16th 2015 stated they had done.

Business

Response:

Just wanted to let you know, I check was issued in the amount of $371.93 today. I believe [redacted] is very pleased. I will forward you her email.-- Sincerely,Donna G[redacted]South Beach Incdba South Beach SwimsuitsSwimwear RackWhimsical Umbrella SoBeTatts[redacted]###-###-####