TRADED IN MY VEHICLE, WAS SUPPOSED TO RECEIVE A CHECK AT CLOSING, NEVER RECEIVED!! I WENT TO THIS DEALER ON NOVEMBER 16TH AND TRADED IN MY VEHICLE (JEEEP WRANGLER) AND ASKED THAT PART OF THE EQUITY BE PUT TOWARDS THE NEW VEHICLE (CHEVY SILVERADO) AND THE REST BACK IN A CHECK SO I COULD PAY OFF MY OTHER VEHICLETHEY SAID NO PROBLEMONCE I GOT TO THE FINANCE OFFICE, THE MAN SAID IT WOULD BE A COUPLE OF DAYS TO GET THE CHECK (WHY I DONT KNOW THEY HAVE MY VEHICLE AS A TRADE, THE FULL AMOUNT WOULD HAVE GONE TOWARDS THE SILVERADO), SO I RELUCTANTLY AGREEA FEW DAYS LATER I CALLED TO SEE IF MY CHECK WAS THERE AND THEY SAID A FWE MORE DAYSI CALLED BACK AGAIN AND SPOKE TO MY SALESWOMAN, NANCY, AND ASKED WHERE MY CHECK WAS AND SHE SAID THEY MAILED TO SOME FINANCE AGENCY? I TOLD HER I NEEDED THE CHECK AND SHE SPOKE TO HER MANAGER, WHO SAID IF I WRITE THEM A CHECK FOR $THEY WOULD WRITE ME ACHECK FOR $2500, TOTAL B.SI TOLD NANCY NO BECAUSE THEY WOULD PROBABLY CASH MY CHE
I was not told or was it disclosed that my purchase on a Cadillac XTwas involved in a accident I purchased this vehicle Sept I traded in my Lexus on a Cadillac XTseven weeks agoThis past weekend I went online at Bay Honda and they had my Cadillac at a $33K traon excellent condition My Cadillac only had 5,miles and was in pristine conditionI went to Bay [redacted] and they said my Cadillac was in an accident and they would only give me $28,trade-in When I bought this Cadillac from [redacted] he never told me it was in an accident No one at Cramer disclosed this information to meIn the last months, I have bought a Genesis, a Lexus, a Cadillac and a BMW and everyone of them disclosed vehicle history to me except Bill Cramer dealership The GM at Bill Cramer apologized to me and said it was an oversight and he was sincere However, that oversight doesn't do me any good This is the same thing as me going to the bank
Dissatisfaction in the repair and the time it took to do it and the expense that it has cost me to do business with this facilityBad Business! On or about the middle of December I took my car to the collision department to get it repairedIt had been rear ended at a high rate of speed and I didn't want just anybody working on itI had two collision claims with Direct InsuranceThere was body damage to the drivers side from the first accident where I backed into a trucks tail gaitthe damage from the first incident was consistant with a tail gate running down the side of the carAll of the body parts on the drivers side had srtaight line scrapes caused by the tail gateThe second accident was more erratic due to the impact to the drivers rear bumber and the debris of the other vehicle hitting the car as it was scrapim ng along the same sideto picture the closeness of the other car his rear bumper caught under the drivers wheel carriage.It flattened and ruined both tires on
I was not told or was it disclosed that my purchase on a Cadillac XTwas involved in a accident I purchased this vehicle Sept
I traded in my Lexus on a Cadillac XTseven weeks agoThis past weekend I went online at Bay Honda and they had my Cadillac at a $33K traon excellent condition My Cadillac only had 5,miles and was in pristine conditionI went to Bay *** and they said my Cadillac was in an accident and they would only give me $28,trade-in When I bought this Cadillac from *** he never told me it was in an accident No one at Cramer disclosed this information to meIn the last months, I have bought a Genesis, a Lexus, a Cadillac and a BMW and everyone of them disclosed vehicle history to me except Bill Cramer dealership The GM at Bill Cramer apologized to me and said it was an oversight and he was sincere However, that oversight doesn't do me any good
This is the same thing as me going to the bank
Received a trade appraisal and was told it would be good for days Went back within the time frame and was told they would not honor it
On March 17, I brought my GMC Sierra to Bill Cramer Chevrolet to be appraised for a possible traon a new GMC Sierra or to sell outrightMy vehicle was appraised by MrJack Simmons giving me a trade value of $12,This was the second time my vehicle was appraised be MrJack SimmonsThe first time was on February 21, giving me a trade value of $16,and my sales person at that time said the offer was good for days On March after getting the appraisal for my vehicle and speaking to the new truck sales manager it was found that I needed to come up with additional down payment I was informed by the salesmen MrDoug Curtis that the trade offer was valid for days I contacted other dealerships in Northwest Florida and all offered a much lower amount for my trade due to having a rebuilt title wh
Quoted different price, appt at 12PM did not leave until 2PM, took off work to have key reprogrammed, no one knew how much longer car would beRude
We went in to get a car remote reprogrammedQuoted a different price than what was told in the store for three remotesThey could only do one remote for $more than quotedQuoted minutes with our appointment at 12PMDid not leave until 2PMI took off work for this and all they could say was "it's tough during lunch time"If that were the issue, they need to block out lunch and not schedule appointments thenSally at front desk was no helpWe asked how much longer it would be since we had a hungry two year old and she just shruggedThe only person who remotely apologized for the huge wait was ***The passenger side door will still not lock correctly even after all that wait!
Dissatisfaction in the repair and the time it took to do it and the expense that it has cost me to do business with this facilityBad Business!
On or about the middle of December I took my car to the collision department to get it repairedIt had been rear ended at a high rate of speed and I didn't want just anybody working on itI had two collision claims with Direct InsuranceThere was body damage to the drivers side from the first accident where I backed into a trucks tail gaitthe damage from the first incident was consistant with a tail gate running down the side of the carAll of the body parts on the drivers side had srtaight line scrapes caused by the tail gateThe second accident was more erratic due to the impact to the drivers rear bumber and the debris of the other vehicle hitting the car as it was scrapim
ng along the same sideto picture the closeness of the other car his rear bumper caught under the drivers wheel carriage.It flattened and ruined both tires on
TRADED IN MY VEHICLE, WAS SUPPOSED TO RECEIVE A CHECK AT CLOSING, NEVER RECEIVED!!
I WENT TO THIS DEALER ON NOVEMBER 16TH AND TRADED IN MY VEHICLE (JEEEP WRANGLER) AND ASKED THAT PART OF THE EQUITY BE PUT TOWARDS THE NEW VEHICLE (CHEVY SILVERADO) AND THE REST BACK IN A CHECK SO I COULD PAY OFF MY OTHER VEHICLETHEY SAID NO PROBLEMONCE I GOT TO THE FINANCE OFFICE, THE MAN SAID IT WOULD BE A COUPLE OF DAYS TO GET THE CHECK (WHY I DONT KNOW THEY HAVE MY VEHICLE AS A TRADE, THE FULL AMOUNT WOULD HAVE GONE TOWARDS THE SILVERADO), SO I RELUCTANTLY AGREEA FEW DAYS LATER I CALLED TO SEE IF MY CHECK WAS THERE AND THEY SAID A FWE MORE DAYSI CALLED BACK AGAIN AND SPOKE TO MY SALESWOMAN, NANCY, AND ASKED WHERE MY CHECK WAS AND SHE SAID THEY MAILED TO SOME FINANCE AGENCY? I TOLD HER I NEEDED THE CHECK AND SHE SPOKE TO HER MANAGER, WHO SAID IF I WRITE THEM A CHECK FOR $THEY WOULD WRITE ME ACHECK FOR $2500, TOTAL B.SI TOLD NANCY NO BECAUSE THEY WOULD PROBABLY CASH MY CHE
Should have negative starsThey sold me a Suburban and told me I had days to find any problems and bring it back so they can fix itweeks later, brakes were making grinding noise and truck was bouncing during brakingTook it in (about miles later) and they rotated rotorsProblem didn't stopTook it back and they rotated them againBouncing stopped and grinding noise stopped temporarilyGrinding started again and they are now telling me the rear rotors, pads and calipers are all bad and they want $to fixThey said we've now put too many miles on it and it's past the daysWell, DUH!!! You didn't fix it the first times I took it inBill Cramer waited until it was past the time allowed to deal with and fix the actual problemThe assistant manager was rude and disrespectfulKept interrupting me when I was talkingRaising his voice and came close to calling me a liarHe said that this info isn't on the ticket so I didn't actually address this problem beforeI can't help what they write on the ticket but they were told about these problemsI also don't stand there in the garage while they are doing their job to make sure everything they find goes on the ticketHow am I supposed to know the calipers are causing the problem? They are the ones doing the inspectionJeff in the service department tried to work with me but the assistant manager wanted to be "not nice"They sold me a vehicle with bad breaks and they won't fix itTheir inspection ticket they fill out before it goes up for sale says brakes were inspectedClearly that wasn't true or they new they were bad and didn't want to fix itI would feel more comfortable going to a shady used car dealer that wore a mask, worked from a warehouse, only took cash, and grinded all the serial numbers off Never buy from Bill Cramer unless you like getting the shaft and enjoy being lied to
Was told to come back in the next work day waiting for hours the other staff was not there and didn't buy the hurricane Michele damage truck do to north help there
Body shop is slower than molasses! USAA adjuster "noted" days repair time, prior to addendum, today is 93rd no weekends/holidays, truck not done
My truck was in an accident Nov '17, towed straight to dealerI waited to hear from insurance and paperwork showed days repair time I contacted the body shop and they told me that they were so far behind, that it wasn't even started yetOver the course of Nov I called approxweekly to check the status and was told each time that; it wasn't started, waiting on parts, or finishing up cars that had been there for monthsI still called frequently and spoke with Chris in the body shop,(he was always polite and seemed to be sincere) he consistently said that one guy was working on it and on occasions that it would be the following weekI even went as far to drive down there over the course of January and saw my truck parked out back in the same spot for weeks and no obvious work had been doneI spoke with my salesman David **
TRADED IN MY VEHICLE, WAS SUPPOSED TO RECEIVE A CHECK AT CLOSING, NEVER RECEIVED!! I WENT TO THIS DEALER ON NOVEMBER 16TH AND TRADED IN MY VEHICLE (JEEEP WRANGLER) AND ASKED THAT PART OF THE EQUITY BE PUT TOWARDS THE NEW VEHICLE (CHEVY SILVERADO) AND THE REST BACK IN A CHECK SO I COULD PAY OFF MY OTHER VEHICLETHEY SAID NO PROBLEMONCE I GOT TO THE FINANCE OFFICE, THE MAN SAID IT WOULD BE A COUPLE OF DAYS TO GET THE CHECK (WHY I DONT KNOW THEY HAVE MY VEHICLE AS A TRADE, THE FULL AMOUNT WOULD HAVE GONE TOWARDS THE SILVERADO), SO I RELUCTANTLY AGREEA FEW DAYS LATER I CALLED TO SEE IF MY CHECK WAS THERE AND THEY SAID A FWE MORE DAYSI CALLED BACK AGAIN AND SPOKE TO MY SALESWOMAN, NANCY, AND ASKED WHERE MY CHECK WAS AND SHE SAID THEY MAILED TO SOME FINANCE AGENCY? I TOLD HER I NEEDED THE CHECK AND SHE SPOKE TO HER MANAGER, WHO SAID IF I WRITE THEM A CHECK FOR $THEY WOULD WRITE ME ACHECK FOR $2500, TOTAL B.SI TOLD NANCY NO BECAUSE THEY WOULD PROBABLY CASH MY CHE
I was not told or was it disclosed that my purchase on a Cadillac XTwas involved in a accident I purchased this vehicle Sept I traded in my Lexus on a Cadillac XTseven weeks agoThis past weekend I went online at Bay Honda and they had my Cadillac at a $33K traon excellent condition My Cadillac only had 5,miles and was in pristine conditionI went to Bay [redacted] and they said my Cadillac was in an accident and they would only give me $28,trade-in When I bought this Cadillac from [redacted] he never told me it was in an accident No one at Cramer disclosed this information to meIn the last months, I have bought a Genesis, a Lexus, a Cadillac and a BMW and everyone of them disclosed vehicle history to me except Bill Cramer dealership The GM at Bill Cramer apologized to me and said it was an oversight and he was sincere However, that oversight doesn't do me any good This is the same thing as me going to the bank
Dissatisfaction in the repair and the time it took to do it and the expense that it has cost me to do business with this facilityBad Business! On or about the middle of December I took my car to the collision department to get it repairedIt had been rear ended at a high rate of speed and I didn't want just anybody working on itI had two collision claims with Direct InsuranceThere was body damage to the drivers side from the first accident where I backed into a trucks tail gaitthe damage from the first incident was consistant with a tail gate running down the side of the carAll of the body parts on the drivers side had srtaight line scrapes caused by the tail gateThe second accident was more erratic due to the impact to the drivers rear bumber and the debris of the other vehicle hitting the car as it was scrapim ng along the same sideto picture the closeness of the other car his rear bumper caught under the drivers wheel carriage.It flattened and ruined both tires on
I was not told or was it disclosed that my purchase on a Cadillac XTwas involved in a accident I purchased this vehicle Sept
I traded in my Lexus on a Cadillac XTseven weeks agoThis past weekend I went online at Bay Honda and they had my Cadillac at a $33K traon excellent condition My Cadillac only had 5,miles and was in pristine conditionI went to Bay *** and they said my Cadillac was in an accident and they would only give me $28,trade-in When I bought this Cadillac from *** he never told me it was in an accident No one at Cramer disclosed this information to meIn the last months, I have bought a Genesis, a Lexus, a Cadillac and a BMW and everyone of them disclosed vehicle history to me except Bill Cramer dealership The GM at Bill Cramer apologized to me and said it was an oversight and he was sincere However, that oversight doesn't do me any good
This is the same thing as me going to the bank
Received a trade appraisal and was told it would be good for days Went back within the time frame and was told they would not honor it
On March 17, I brought my GMC Sierra to Bill Cramer Chevrolet to be appraised for a possible traon a new GMC Sierra or to sell outrightMy vehicle was appraised by MrJack Simmons giving me a trade value of $12,This was the second time my vehicle was appraised be MrJack SimmonsThe first time was on February 21, giving me a trade value of $16,and my sales person at that time said the offer was good for days On March after getting the appraisal for my vehicle and speaking to the new truck sales manager it was found that I needed to come up with additional down payment I was informed by the salesmen MrDoug Curtis that the trade offer was valid for days I contacted other dealerships in Northwest Florida and all offered a much lower amount for my trade due to having a rebuilt title wh
Quoted different price, appt at 12PM did not leave until 2PM, took off work to have key reprogrammed, no one knew how much longer car would beRude
We went in to get a car remote reprogrammedQuoted a different price than what was told in the store for three remotesThey could only do one remote for $more than quotedQuoted minutes with our appointment at 12PMDid not leave until 2PMI took off work for this and all they could say was "it's tough during lunch time"If that were the issue, they need to block out lunch and not schedule appointments thenSally at front desk was no helpWe asked how much longer it would be since we had a hungry two year old and she just shruggedThe only person who remotely apologized for the huge wait was ***The passenger side door will still not lock correctly even after all that wait!
Dissatisfaction in the repair and the time it took to do it and the expense that it has cost me to do business with this facilityBad Business!
On or about the middle of December I took my car to the collision department to get it repairedIt had been rear ended at a high rate of speed and I didn't want just anybody working on itI had two collision claims with Direct InsuranceThere was body damage to the drivers side from the first accident where I backed into a trucks tail gaitthe damage from the first incident was consistant with a tail gate running down the side of the carAll of the body parts on the drivers side had srtaight line scrapes caused by the tail gateThe second accident was more erratic due to the impact to the drivers rear bumber and the debris of the other vehicle hitting the car as it was scrapim
ng along the same sideto picture the closeness of the other car his rear bumper caught under the drivers wheel carriage.It flattened and ruined both tires on
TRADED IN MY VEHICLE, WAS SUPPOSED TO RECEIVE A CHECK AT CLOSING, NEVER RECEIVED!!
I WENT TO THIS DEALER ON NOVEMBER 16TH AND TRADED IN MY VEHICLE (JEEEP WRANGLER) AND ASKED THAT PART OF THE EQUITY BE PUT TOWARDS THE NEW VEHICLE (CHEVY SILVERADO) AND THE REST BACK IN A CHECK SO I COULD PAY OFF MY OTHER VEHICLETHEY SAID NO PROBLEMONCE I GOT TO THE FINANCE OFFICE, THE MAN SAID IT WOULD BE A COUPLE OF DAYS TO GET THE CHECK (WHY I DONT KNOW THEY HAVE MY VEHICLE AS A TRADE, THE FULL AMOUNT WOULD HAVE GONE TOWARDS THE SILVERADO), SO I RELUCTANTLY AGREEA FEW DAYS LATER I CALLED TO SEE IF MY CHECK WAS THERE AND THEY SAID A FWE MORE DAYSI CALLED BACK AGAIN AND SPOKE TO MY SALESWOMAN, NANCY, AND ASKED WHERE MY CHECK WAS AND SHE SAID THEY MAILED TO SOME FINANCE AGENCY? I TOLD HER I NEEDED THE CHECK AND SHE SPOKE TO HER MANAGER, WHO SAID IF I WRITE THEM A CHECK FOR $THEY WOULD WRITE ME ACHECK FOR $2500, TOTAL B.SI TOLD NANCY NO BECAUSE THEY WOULD PROBABLY CASH MY CHE
Should have negative starsThey sold me a Suburban and told me I had days to find any problems and bring it back so they can fix itweeks later, brakes were making grinding noise and truck was bouncing during brakingTook it in (about miles later) and they rotated rotorsProblem didn't stopTook it back and they rotated them againBouncing stopped and grinding noise stopped temporarilyGrinding started again and they are now telling me the rear rotors, pads and calipers are all bad and they want $to fixThey said we've now put too many miles on it and it's past the daysWell, DUH!!! You didn't fix it the first times I took it inBill Cramer waited until it was past the time allowed to deal with and fix the actual problemThe assistant manager was rude and disrespectfulKept interrupting me when I was talkingRaising his voice and came close to calling me a liarHe said that this info isn't on the ticket so I didn't actually address this problem beforeI can't help what they write on the ticket but they were told about these problemsI also don't stand there in the garage while they are doing their job to make sure everything they find goes on the ticketHow am I supposed to know the calipers are causing the problem? They are the ones doing the inspectionJeff in the service department tried to work with me but the assistant manager wanted to be "not nice"They sold me a vehicle with bad breaks and they won't fix itTheir inspection ticket they fill out before it goes up for sale says brakes were inspectedClearly that wasn't true or they new they were bad and didn't want to fix itI would feel more comfortable going to a shady used car dealer that wore a mask, worked from a warehouse, only took cash, and grinded all the serial numbers off Never buy from Bill Cramer unless you like getting the shaft and enjoy being lied to
Was told to come back in the next work day waiting for hours the other staff was not there and didn't buy the hurricane Michele damage truck do to north help there
Body shop is slower than molasses! USAA adjuster "noted" days repair time, prior to addendum, today is 93rd no weekends/holidays, truck not done
My truck was in an accident Nov '17, towed straight to dealerI waited to hear from insurance and paperwork showed days repair time I contacted the body shop and they told me that they were so far behind, that it wasn't even started yetOver the course of Nov I called approxweekly to check the status and was told each time that; it wasn't started, waiting on parts, or finishing up cars that had been there for monthsI still called frequently and spoke with Chris in the body shop,(he was always polite and seemed to be sincere) he consistently said that one guy was working on it and on occasions that it would be the following weekI even went as far to drive down there over the course of January and saw my truck parked out back in the same spot for weeks and no obvious work had been doneI spoke with my salesman David **