South Central Bank

RE: Complaint # [redacted] To Whom It May Concern: This letter is response to the complaint ID # [redacted] submitted on 9/9/ Customer complaint stated he should not have received two NSF fees that were assessed on 9/9/ On September 6, customer’s ending balance was $ On September 7, the following transactions posted: POS debit card transaction for $ - balance $POS debit card transaction for $ - balance $POS debit card transaction for $ - balance $POS debit card transaction for $ - balance $POS debit card transaction for $ - balance $ACH debit for $ - balance $ACH debit for $ - balance -$ Customer’s statement dropped on September with ending balance of -$Customer was assessed $overdraft fee on the $ACH debit that posted on September This $fee was posted on September On September 8, customer had the following transactions posted: POS debit card transaction for $ - balance -$(no NSF fee assessed) Overdraft fee (for 9/ACH) for $ - balance -$ACH debit for $ - balance -$ Ending balance for September was -$ At 23:on September 8, customer conducted an internet banking transfer from savings to checking for $ Our disclosure states online transfers conducted after 4:PM Central will be posted the next business day This online transfer was initiated at 11:PM; therefore, did not post until September Customer was assessed another $overdraft fee for the second $ACH that posted to his account on September This fee posted to the customer’s account on September The first ACH debit for $that posted on 9/7/caused an overdraft which is why customer received the overdraft fee Another ACH for $posted on 9/8/16, in which the customer was already overdrawn; therefore, resulting in another overdraft fee to be assessed The customer did not conduct the online transfer until 11:PM on 9/8/which did not post until the following business day The overdraft fees were assessed correctly to the customer’s account

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Maybe one of the overdraft fees were possible, even though the transaction should have been declined, as I never signed up for overdrafts, per federal law But the other overdraft fee on Sept 9th, my balance on the account before the overdraft fee went into place was Regards, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I spoke at length with my builder and after all is said and done I am still short $ The bank is denying this and they are covering for their mistake The only satisfactory resolution of this is for me to receive the money they shorted me [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted]

Through banks failure to follow through on time sensitive matters, and in their misinformation, such as informing us, and closing agent that no survey was needed, by the time closing agent convinced bank, we had to pay extra fees for expedited surveyBank then continued to say they had everything
needed, until very last day, then remembered they failed to follow through on obtaining appraisal, causing expenses in rentals When asked for names and records pertaining to their excuses for failure, they would not respondI tried to communicate with *** *** *** ***, who never returned email or called

Business Response to a ComplaintComplaint ID#:***Company Name:Kentucky Neighborhood BankCompany Contact:*** ***Company Phone:###-###-####Company Email:r***@***.comPerson Who Sent the Complaint:*** A ***Staff Member:Response:Because the loan transaction in question was with
Mr*** wife alone, and due to privacy laws, we have mailed her details of the loan documents and a letter on 11/explaining the disbursement of funds at closingWe also have left a message with Mrs*** to arrange a meeting to discuss Mr*** concerns in her presenceApparently, there was a misunderstanding between MrW and his builder on how the $5,overage on lighting costs from this construction would be handledKNB continues to attempt to resolve this and provide further details to the customer on how the loan funds were usedAn internal review determined no errors were made related to this transaction.Sent on: 12/21/1:52:PMSent by:

RE: Complaint #***To Whom It May Concern:This letter is in response to consumer message stating the bank’s response will not resolve his complaint Customer states he did not sign up for overdrafts and should have at least one of the overdraft fees refunded Our records show customer does have the Overdraft Protection but did not opt in to Reg E which by law states customer will not be assessed an overdraft fee nor will transactions be paid for one time point of sale transactions or ATM transactions This does not include ACHs (which is what caused the overdrafts to customer’s account) that post to the account Furthermore, opting out of both ODP and Reg E does not prevent the customer from overdrawing the account; therefore, resulting in overdraft fees being assessed The overdraft fees assessed were posted correctly to the customers account; however, in an act of good faith to the customer, the bank will refund the fees to the customer’s account $was credited to customer’s account on 10/5/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

RE:  Complaint #[redacted]   To Whom It May Concern:   This letter is response to the complaint ID #[redacted] submitted on 9/9/16.  Customer complaint stated he should not have received two NSF fees that were assessed on 9/9/16.    On September 6, customer’s ending...

balance was $44.35.  On September 7, the following transactions posted: POS debit card transaction for $1.06     -     balance $43.29 POS debit card transaction for $2.12     -     balance $41.17 POS debit card transaction for $2.12     -     balance $39.05 POS debit card transaction for $5.30     -     balance $33.75 POS debit card transaction for $6.83     -     balance $26.92 ACH debit for $18.95                            -     balance $7.97 ACH debit for $25.00                            -     balance -$17.03     Customer’s statement dropped on September 7 with ending balance of -$17.03. Customer was assessed $30.00 overdraft fee on the $25.00 ACH debit that posted on September 7.  This $30.00 fee was posted on September 8.   On September 8, customer had the following transactions posted: POS debit card transaction for $0.53       -   balance -$17.56 (no NSF fee assessed) Overdraft fee (for 9/8 ACH) for $30.00   -   balance -$47.56 ACH debit for $25.00                               -   balance -$72.56   Ending balance for September 8 was -$72.56.  At 23:15 on September 8, customer conducted an internet banking transfer from savings to checking for $100.00.  Our disclosure states online transfers conducted after 4:30 PM Central will be posted the next business day.  This online transfer was initiated at 11:15 PM; therefore, did not post until September 9.  Customer was assessed another $30.00 overdraft fee for the second  $25.00 ACH that posted to his account on September 9.  This fee posted to the customer’s account on September 9.    The first ACH debit for $25.00 that posted on 9/7/16 caused an overdraft which is why customer received the overdraft fee.  Another ACH for $25.00 posted on 9/8/16, in which the customer was already overdrawn; therefore, resulting in another overdraft fee to be assessed.  The customer did not conduct the online transfer until 11:15 PM on 9/8/16 which did not post until the following business day.    The overdraft fees were assessed correctly to the customer’s account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Maybe one of the overdraft fees were possible, even though the transaction should have been declined, as I never signed up for overdrafts, per federal law.  But the other overdraft fee on Sept 9th, my balance on the account before the overdraft fee went into place was 1708.77.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I spoke at length with my builder and after all is said and done I am still short $3200.  The bank is denying this and they are covering for their mistake.  The only satisfactory resolution of this is for me to receive the money they shorted me.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]