South Central Indiana Rural Electric Cooperative

We have reviewed our records associated with case ID *** regarding installation of permanent service to a pole barn. Our records show the following events:
"">Member submitted request for service on 9/26/Technician inspected site on 9/27/and found that the meter base was not installed and inspected at this timeMember called on 10/3/stating that meter base was inspected and ready for service Member called on 10/12/requesting status of jobTechnician began designing permanent service on 10/12/Member called 10/17/requesting status of jobJob was routed to operations on 10/18/Member called 10/25/requesting status of jobJob was completed on 10/27/
In summary, the pole barn was not ready for permanent service at the time of application. When the member did notify SCI REMC that the pole barn was ready for service a miscommunication between member services and engineering departments delayed necessary engineering work. After the member call on October 25th the job was pushed up in the schedule and completed on October 27th. Proper communication procedures were reviewed with customer service and engineering. This training should prevent such miscommunication in the future. We apologize for the unnecessary delay in the installation of service. SCI employees are committed to excellent member service and appreciate when members speak up and let us know how we can improve! Regards, Jack H*** Senior Manager of Engineering and Operations Technology SCI REMC Morton Avenue Martinsville, IN Direct: 765-352-email: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have the power now. I know the meter was there the day of the order request but since I have power now I am not going to dispute further. Thank you for taking care of this issue. I'm sorry it came to this but I am glad it is resolved  
Regards,
[redacted]