I researched the account in questionWe refunded the $
deposit on December 1, The bill was credited $The was for
interest. When this account was closed
in January of South Central Power Company was also left with an
outstanding bill of $This had to
be written off as we were not able to
collect it
The magazine is included as part of our electric rate and is
not a subscriptionThe member may decline to receive the magazine and we will
gladly comply, however, there is no reduction in the member’s electric bill
Additionally, South Central Power Company will not turn on
electric service for someone who has had a write off in the past until re-payment
is made in full and a deposit is received for the new serviceThank you,
We have been working with this member to resolve her issue. We spoke to her today with no real resolution. The member will not give us the requested information needed. We have asked for a case number for the bankruptcy with no response. Our policy for bankruptcy is to have the claim number and the...
new account would have to pay a deposit to continue service. This is the same policy for any new account without proof of good pay history.We will continue to work with this member and if she will provide the requested information and deposit she will not see any interruption in service.Jeff C[redacted]
That thier charging a late fee because they moved the billing cycle from the first to the middle of the month so that people on a fixed income get charged extra for not being able to pay at that time.Settlement desired: Putting it back on the first of the month or the 6th of the month it would be fair.
To whom it may concern: South Central Power Company appreciates the opportunity to respond to [redacted]). South Central Power has not made any changes to members due date but has enacted a late fee, effective September 1, 2017, that will be assessed if payments...
are not received by the due date. The addition of late fees was reviewed and discussed in response to a portion of members that do not pay their bill by the due date. Timely bill payments are essential to the operation of the cooperative. When members do not pay on time, cost associated with late payments must either be distributed to all members or assigned to those who incurred them. To be fair to all our members, South Central Power began assessing a late fee on the total current bill for members that do not pay by the due date. As an option to avoid late fees, South Central Power does offer the ability for our members to take advantage of our auto pay option in which payments are automatically deducted from either a checking account or bank card on a specified date of the member’s choice. While on the auto pay option, even if the date chosen is past the due date, a late fee will not be assessed. While we understand [redacted] desire to select an alternative due date, unfortunately this ability is not available with our current metering and computer system in operation today. South Central Power is presently working toward the implementation and selection of a new computer and automated metering infrastructure system that will allow for flexibility. A decision has been made on the computer system while a decision for the new metering system is anticipated before the end of this year. Our goal would be with these new systems, our members would have some flexibility in the ability to choose a due date that is more accommodating for their budgets. South Central Power Company is dedicated to providing safe, reliable electric service that adds value to the lives of our members and believe this decision to be a fair and acceptable policy. Sincerely, Jeff C[redacted]Key Accounts ManagerSouth Central Power Company �...⇄ ###-###-#### s why here...
South Central Power is in the middle of conversations with this memberI will update when we have reached an agreement
I researched the account in questionWe refunded the $
deposit on December 1, The bill was credited $The was for
interest. When this account was closed
in January of South Central Power Company was also left with an
outstanding bill of $This had to
be written off as we were not able to
collect it
The magazine is included as part of our electric rate and is
not a subscriptionThe member may decline to receive the magazine and we will
gladly comply, however, there is no reduction in the member’s electric bill
Additionally, South Central Power Company will not turn on
electric service for someone who has had a write off in the past until re-payment
is made in full and a deposit is received for the new serviceThank you,
We have been working with this member to resolve her issue. We spoke to her today with no real resolution. The member will not give us the requested information needed. We have asked for a case number for the bankruptcy with no response. Our policy for bankruptcy is to have the claim number and the...
new account would have to pay a deposit to continue service. This is the same policy for any new account without proof of good pay history.We will continue to work with this member and if she will provide the requested information and deposit she will not see any interruption in service.Jeff C[redacted]
South Central Power is in the middle of conversations with this member. I will update when we have reached an agreement.
That thier charging a late fee because they moved the billing cycle from the first to the middle of the month so that people on a fixed income get charged extra for not being able to pay at that time.Settlement desired: Putting it back on the first of the month or the 6th of the month it would be fair.
To whom it may concern: South Central Power Company appreciates the opportunity to respond to [redacted]). South Central Power has not made any changes to members due date but has enacted a late fee, effective September 1, 2017, that will be assessed if payments...
are not received by the due date. The addition of late fees was reviewed and discussed in response to a portion of members that do not pay their bill by the due date. Timely bill payments are essential to the operation of the cooperative. When members do not pay on time, cost associated with late payments must either be distributed to all members or assigned to those who incurred them. To be fair to all our members, South Central Power began assessing a late fee on the total current bill for members that do not pay by the due date. As an option to avoid late fees, South Central Power does offer the ability for our members to take advantage of our auto pay option in which payments are automatically deducted from either a checking account or bank card on a specified date of the member’s choice. While on the auto pay option, even if the date chosen is past the due date, a late fee will not be assessed. While we understand [redacted] desire to select an alternative due date, unfortunately this ability is not available with our current metering and computer system in operation today. South Central Power is presently working toward the implementation and selection of a new computer and automated metering infrastructure system that will allow for flexibility. A decision has been made on the computer system while a decision for the new metering system is anticipated before the end of this year. Our goal would be with these new systems, our members would have some flexibility in the ability to choose a due date that is more accommodating for their budgets. South Central Power Company is dedicated to providing safe, reliable electric service that adds value to the lives of our members and believe this decision to be a fair and acceptable policy. Sincerely, Jeff C[redacted]Key Accounts ManagerSouth Central Power Company �...⇄ ###-###-#### s why here...