South Coast Heating and Air Conditioning LP

I purchased two complete AC systems for my two homes in SoCal spending over $12K a year and a half ago. One unit was installed and has worked without any issues, the second unit has had four service calls and still does not work.

During all four service calls the technician never had the key needed to unlock the refrigeration valves and so they always wasted 30 minutes driving to the local AC supply shop to get the proper key.

The first service call was for a condenser fan that burned out, and it took a week to obtain a new fan and replace the burned out one. This was within 3 weeks of system installation, so all covered by warranty.

The second service call, the fault was root caused to the TXV valve failing, again it took a week to get the replacement part installed. This was within 2 months of system installation, so all covered by warranty.

The third service call, the heater was not working because tech #2 left the gas valve in the shut off position when he repaired the AC unit. This was within 7 months of system installation, so all covered by warranty.

The fourth service call, the tech stated that the system had lost coolant and he stated my options where to re-fill the system with coolant for $300 or perform a leak detection for a cost of $2K. This was a year and three months later and so I had to pay the $300 out of pocket.

Now a month later, the system is once again not cooling and so the installation of this unit was not correctly done. At this stage, I refuse to continue giving money to this company which to me is incapable of installing and properly repairing this AC unit. If you purchase from this company, I would strongly suggest paying whatever it takes to get an extended warranty since it looks like you can't rely on them performing a good system installation.