South Coast MedSpa

Hello ***,In regards to complaint #***, please see document attached to the forwarded email on this thread.As you can see client made a partial payment and chose not to continue with the treatments despite the fact that the contract clearly states on the bottom that all terms are
non-refundable and non-transferrabledue to the fact that there are certain costs associated with her screening process. Patient signed the contract. We would like to help this patient and have them continue with their service if they choose to.We're waiving the rest of her package costs but unfortunately we're unable to currently offer any refunds due to our costs and the terms of the contracts which were agreed upon.Please let me know if you have any questions Thank you very much

Gentle Persons:I am an attorney who represents South Cast MedSpa (SCMS) in relation to some of its consumer complaints and related issues.  I have been asked to respond to [redacted]’s Complaint with the Revdex.com, as I am familiar with the matter and was the one who last contacted her.SCMS...

prides itself on the quality of services it provides, and makes it a point to work with patients to resolve issues in a timely fashion.  It wants happy customers and does what it reasonably can to achieve that goal.  Despite that Ms. [redacted] made a minor scene in SCMS’s offices while demanding a full refund, and despite that she threatened SCMS with a lawsuit, SCMS made multiple efforts to resolve this dispute with Ms. [redacted], offering additional treatments free of charge or partial refunds, which Ms. [redacted] declined to accept.  The most recent offer was to refund $700, which offer I made by a letter dated June 12, 2015.  She did not respond to that offer at all and instead filed this Complaint. Ms. [redacted] originally engaged SCMS on about May 10, 2014, over a year ago.  She completed six treatments, and acknowledges in her letter that she obtained about 40% hair reduction as a result.  While she admittedly obtained results, she is unhappy with the treatments and tries to second-guess medical professionals to support her claim.  All professionals at SCMS are highly trained and experienced, and most certainly “know what they are doing”; we lay-people are hardly in a position to competently say otherwise.Ms. [redacted] requests full reimbursement of the amounts she paid, claiming she was “guaranteed” 80% hair reduction, which is not the case. SCMS is a medical facility; it does not and cannot guarantee results. She signed documents expressly acknowledging that treatment results may vary and are not guaranteed –  which should go without saying, as the services are medical in nature and each person is different.  One such clause in the agreement signed by Ms. [redacted] states:  Individual response will vary according to skin types, hair type, hair color, degree of tanning, follow up care, and the body area being treated. It is common to experience patchy hair regrowth in the early stages of the laser hair removal process.As far as her request for reimbursement, Ms. [redacted] signed an agreement with SCMS that specifically states, "THE FEE FOR THIS PROCEDURE IS NON-REFUNDABLE AND NON-TRANSFERABLE."   Thus, she has no right to a refund at all.  Nonetheless, SCMS’s most recent offer of $700 refund was ignored by Ms. [redacted].Ms. [redacted] admits to receiving some benefit from the procedures – a 40% reduction.  Yet she requests a full refund.  Were she entitled to any refund, she would not be entitled to a full refund for services for which she admittedly benefitted.  Fairness dictates otherwise; the law does as well.  One should not get services for free just because the benefits were not as one had hoped, but were never promised.  SCMS is well within its contractual and rights in this matter.  SCMS made good faith efforts to resolve this issue with Ms. [redacted], even incurring the cost of counsel to try to obtain resolution.  Ms. [redacted] declined SCMS’ initial reasonable offers, and ignored SCMS’s final $700 offer –  all offers SCMS had no obligation to make.   SCMS notes here that its $700 offer remains open to Ms. [redacted], and has not yet been rescinded.  A copy of my letter to Ms. [redacted] dated June 12, 2015 is attached.  Redacted copies of the contract language regarding the nonrefundable fees and the treatment disclaimers can be provided on request.Please confirm receipt of this email.  Also, please CC [redacted]@southcoastmedspa.com with any correspondence to this office.  Thank you.Sincerely,T.C. [redacted], LL.M.I n t e r n e t   L a w[redacted] Ave., Suite [redacted], California  [redacted]619.[redacted] | Fax 619.[redacted].com | info@tc[redacted].comC   O   N   F   I   D   E   N   T   I   A   L

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Review: The technicians there are friendly and great. However the management there from my experience seemed to be unethical and exploitative towards their clients. Not willing to take responsibility for their actions and trying to squeeze additional fees out. They asked me to sign up for their email and text message reminders yet in the whole 5 treatments I was scheduled there I only received 2 of those reminders. One time the receptionist rescheduled me for an appointment and forgot to take me off the schedule for the first undesired appointment, then they called me saying I was a no show and they were going to charge me $100, even though I actually did call to reschedule the appointment weeks earlier. On 2 different occasions I came to the office and the appointments before me were running late. One time it was half an hour wait and the other time 45 mins.When I expressed that I was not getting these so called appointment reminders they reentered my information into the database and said I will be receiving them now for sure. Come last Friday no reminder via phone email or text (mind you these appointments are 3 months apart) I had broken my phone and had no access to the scheduler on my calender, but was awaiting this reminder that they encourage their clients to sign up for. No reminder until over 2 hours after my appointment and a notice saying they're charging me $100 for no show. Then they claimed that I was a no show before even though all incidents before hand were mess ups from their end: scheduling person etc. I also met a lady who apparently used to work for Damon and his partner when they were first starting out, this nurse was doing some laser vein work for me in another establishment and told me how unethical, greedy and unfair these guys were and how poorly they treated clients and employees. They want to falsely charge me $100 or have me forfeit one of my appointments value over $400. I still have 2 prepaid appointments there and want my money back for those 2 appointmentsDesired Settlement: I would like to be reimbursed for the two prepaid appointments that I have paid for, because after this I am not even comfortable setting foot in their establishment as they have shown me that they are willing to falsely accuse clients and not take responsibility for their technical and clerical errors to try and extract money from clients.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

The company has offered me an apology and a settlement in order to remove all complaints and reviews of them. So please let me know how to do so since i've accepted their offer.

The company has offered me an apology and a settlement in order to remove all complaints and reviews of them. So please let me know how to do so since i've accepted their offer.

Dina Elkoussy

Review: I signed up for a full body laser hair removal treatment with South Coast medspa around May, 2014. My first meeting was with the then office manager, (I do not recall her name) she told me I would see 15-20% hair reduction in every session and that I was to have 6 sessions every other month. She told me that all the women providing treatment were experienced P.A.'s. The total amount for the 6 sessions was $2,500. I finished treatment in February, 2015. After about a month I began to see hair growth and I did not receive the total 80% hair reduction that they had guaranteed on my first consultation. I had 2 different P.A.'s provide treatment, the first PA told me she was going to treat certain areas like, the chin, once because the hair was fine and multiple treatments could stimulate unwanted hair growth. Unexpectedly, mid way treatments they switched to a different PA her name was, [redacted]. She was unaware of my personal situation and started treating areas the first PA said she would not treat more than once. Now, I am seeing excessive hair growth in those areas that were only supposed to be treated once. They were tired the first and second PA mentioned they were working six days a week about 12 hour shifts. Also with [redacted] the machine kept burning out and turning off mid session. I went back to South Coast medspa's Wilshire office Tuesday June 2, 2015 for a full reimbursement. They first had me looked at by a new PA, while I was in the office discussing my dissatisfaction with the treatment, [redacted] who is a supervisor was speaking in the other room with another unsatisfied client regarding treatment, he was shouting telling her that he could not reimburse her. When I spoke with [redacted] I stated that I wanted a full reimbursement of my money. He stated that they could not reimburse me and that they could only offer me extra treatments at no cost because there had been no guarantee I would experience 100% result.Desired Settlement: I believe South Coast has the responsibility to reimburse my money. They were not clear with me about the results I would receive from the treatment, there was a lack of communication between the two PA's that treated me and between the first manager that spoke with me and [redacted]. They also promised me that the PA's were experienced which is a lie because, [redacted], did not even know what she was doing, she kept treating areas that according to the first PA only needed one treatment. I wasted time, money and gas traveling to their location. I have only seen a 40% hair reduction and am very dissatisfied with the results. I paid on time and kept my end of the contract they did not and I believe it is only right they give me my money back.

Business

Response:

Gentle Persons:I am an attorney who represents South Cast MedSpa (SCMS) in relation to some of its consumer complaints and related issues. I have been asked to respond to [redacted]’s Complaint with the Revdex.com, as I am familiar with the matter and was the one who last contacted her.SCMS prides itself on the quality of services it provides, and makes it a point to work with patients to resolve issues in a timely fashion. It wants happy customers and does what it reasonably can to achieve that goal. Despite that Ms. [redacted] made a minor scene in SCMS’s offices while demanding a full refund, and despite that she threatened SCMS with a lawsuit, SCMS made multiple efforts to resolve this dispute with Ms. [redacted], offering additional treatments free of charge or partial refunds, which Ms. [redacted] declined to accept. The most recent offer was to refund $700, which offer I made by a letter dated June 12, 2015. She did not respond to that offer at all and instead filed this Complaint. Ms. [redacted] originally engaged SCMS on about May 10, 2014, over a year ago. She completed six treatments, and acknowledges in her letter that she obtained about 40% hair reduction as a result. While she admittedly obtained results, she is unhappy with the treatments and tries to second-guess medical professionals to support her claim. All professionals at SCMS are highly trained and experienced, and most certainly “know what they are doing”; we lay-people are hardly in a position to competently say otherwise.Ms. [redacted] requests full reimbursement of the amounts she paid, claiming she was “guaranteed” 80% hair reduction, which is not the case. SCMS is a medical facility; it does not and cannot guarantee results. She signed documents expressly acknowledging that treatment results may vary and are not guaranteed – which should go without saying, as the services are medical in nature and each person is different. One such clause in the agreement signed by Ms. [redacted] states: Individual response will vary according to skin types, hair type, hair color, degree of tanning, follow up care, and the body area being treated. It is common to experience patchy hair regrowth in the early stages of the laser hair removal process.