South Coast Nails and Spa

Dear ***,
arial, sans-serif;"> Thank you for your letter alerting us to the problem you have been having with our store in Santa AnaI am sorry you have been subjected to such a frustrating eventWe pride ourselves on responding to customers' concerns very quickly, so what you have experienced is inexcusable.I have spoken with our manager in Santa Ana and have instructed her to give you a full refund plus 50% off your next serviceI extend my own apologies for the inconvenience this problem has caused youIt is apparent that we need to train our staff more thoroughly.I wish you an enjoyable weekend. *** *** ManagerSouth Coast Nails & Spa

Review: I went to have my nails done at this salon and the work completed was far below satisfactory. I was left with the gel polish on my skin. When I tried to remove it the gel peeled off my nails. Also, they advertise a 10 minute massage with the pedicure I selected, however the massage was only 5 minutes, they did discount my service because of this. The main reason for my complaint and the most alarming is that they do not sanitize the instruments used! I regret that I did not notice this until my service was complete and I was waiting for my polish to dry. I was observing the workers finish one client and take the same instruments straight over to another client and use the non-sanitized instruments on them.Desired Settlement: I would like a refund for the gel manicure as I had to have it redone. Also they need to be sure to sanitize.

Business

Response:

Dear [redacted], Thank you for your letter alerting us to the problem you have been having with our store in Santa Ana. I am sorry you have been subjected to such a frustrating event. We pride ourselves on responding to customers' concerns very quickly, so what you have experienced is inexcusable.I have spoken with our manager in Santa Ana and have instructed her to give you a full refund plus 50% off your next service. I extend my own apologies for the inconvenience this problem has caused you. It is apparent that we need to train our staff more thoroughly.I wish you an enjoyable weekend. [redacted] ManagerSouth Coast Nails & Spa