South Coast Nails & Spa Inc

Dear [redacted], Thank you for your letter alerting us to the problem you have been having with our store in Santa Ana. I am sorry you have been subjected to such a frustrating event. We pride ourselves on responding to customers' concerns very quickly, so what you have experienced is...

inexcusable.I have spoken with our manager in Santa Ana and have instructed her to give you a full refund plus 50% off your next service. I extend my own apologies for the inconvenience this problem has caused you. It is apparent that we need to train our staff more thoroughly.I wish you an enjoyable weekend. [redacted] ManagerSouth Coast Nails & Spa