South Coast Properties

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] noted that the washer and dryer are gone, that square foot of quarter round are missing, that tiles are damaged, blinds are missing, graffiti was on the wall, the toilet was dirty, the ceiling was also dirty and needs cleaning, that the house smelled dirty and had trash everywhere, that there was a hole in the wall, that blinds are missing, that the yard is unkempt with years worth of debris I am going back and forth with her now to try to get them to charge the deposit for these things and she said she will on everything except the maid fee to clean the mess (?????), and she actually told me that I will not be able to charge them for the $for the washer and dryerShe and [redacted] are saying two different things I can’t purchase a washer and dryer anywhere for $and I can provide a receipt for new ones but at this point given the multiple stories they should simply charge the deposit the $but they are splitting hairs over the $I never said I was not replacing [redacted] has lied about thatFrankly, with missing items and these people involved if I buy a new one they may go missing too They actually have put up such a fight over the $and in such denial of the fact that I am in the wrong somehow when there was never a service order to allow me to evaluate the condition of the appliancesThey cannot produce any proof of [redacted] ’s story on here and, in fact they tell a total different story from the tenant who I talked to the other dayIt took [redacted] a long time to respond to this message and I guess she was working on her storyShe should get her story lined up with the tenant before telling itShe also tells blatant lies here because I asked the tenant a couple of weeks ago if all appliances are working and they said yesThe real question is where is the invoice for the service request that they were broken? Many holes in her storyThey will argue you to the ground to avoid paying $of someone else's money If it weren’t so dishonest and shady it would be laughableNot sure why she is fighting a battle so hardHe who doth protest too muchBeware to anyone who comes in contact with this company Anyone dealing with them could risk finding out for themselves or just go elsewhere where there is not such risk and so many bad reviewsThere are other horror stories out there for this company They are on google I wish I could have seen the lease but they refused to ever let me see itI was under the impression that they would report a broken washer and dryerNo I would not replace it but I was never informed of a problem and should be able to see it, but it was just gone as of October when I first brought this topic upThe play set was in perfect repair when they moved in and they dismantled that and damaged that as wellI had to get it out before they destroyed it [redacted] is well versed in the art of deflection of blame Trying to somehow paint a picture of me at fault in the issue of the play set is ludicrousThe tenants' children spend much time playing on it and then they took it apart to put in an above ground pool that I was never consulted aboutAll of these issues and [redacted] ’s company claimed to be doing inspectionsThey overlooked the linear square foot of quarter round and incredible amounts of filth somehowThey placed people in my home who said they would refinish the floors for a free month of rent and did not I was told the floors looked “fantastic.” Aside from the missing expensive oak quarterround that they overlooked the floors look exactly the same and actually have spilled pools of epoxy in places in the homeI am just shocked that Georgia Tenant Landlord law is allowing them to take care of anyone’s propertyThey do not protect the property at allThey just say it is in acceptable condition when it is not or maybe not even do inspectionsI actually never saw an inspection in the ½ yearsI was completely taken advantage ofI have my receipts ready and will turn them in this weekHopefully, they won’t continue to battle me for repairing and cleaning the horrendous mess I was left with due to the tenant they chose and their lax inspection policyThe deposit should be charged for the receipts per Georgia Tenant Landlord Law We shall see what they come up with next in this sagaThey sure enjoy drama and resistance [redacted] ***

Dear Sirs - A full refund of the security deposit will be issuedSouthCoast Properties offers a sincere apology for the error in billing the renter for cleaning serviceA refund check of $was returned by the renter to SouthCoast Properties, that check, along with another check in the amount of $will be mailed tomorrow to John KeiserTotal amount of the two checks is $Sincere apologies to the renter for this issue

All receipts for damage, cleaning and replacing the washer/dryer (value of missing washer/dryer will be based on the opinion of a professional appliance company) will be deducted from the renters security deposit and transferred to the owners account, provided that the items weren't listed on the renters original move in inspection report and that the owner ( [redacted] ***) provided receiptsThis must be done in accordance with Georgia Landlord Tenant Lawn

Dear Sirs, [redacted] ***, resident of [redacted] called in a work order on 7/24/that her ac wasn't coolingSouthCoast Properties tried to set an appointment for Tri Star Service to respond to the ac not cooling [redacted] ***, resident of [redacted] said she was going out of town and that she didn't want anyone coming into the house [redacted] said she would call the office when she got back in town on Tuesday, July 28, [redacted] called the SouthCoast office when she returned to town and Tri Star Service responded to the maintenance call on 7/28/7/29/Tri Star Service submitted a proposal to replace the acThe proposal was sent to the owner of [redacted] for approval, the owner of [redacted] is active duty military based in IraqThe owner responded to the proposal on 7/30/15, the owner asked for more bids to replace the acTri Star delivered a portable unit to the renter of [redacted] to help cool the house until a new ac can be installedThe renter of [redacted] was uncooperative with the other ac companies, Canadies AC and Ace Pro Air she would not cooperate with setting appointments for the two additional companies to give bids Canadies Air has tried to set appointments on three occasions to get inside the property to give a bid for a new ACAce Pro Air will give a bid without going into the property, as they installed the original ac when the house was builtThe renter, [redacted] has cursed out two employees at SouthCoast Properties, cursed out the manager of Tri Star Service, Tersh, cursed out the owner of Tri Star RachaelThe renter has made the situation almost intolerableHad the renter allowed SouthCoast Properties to send in the ac companies when she first reported the ac not working, we could have the situation resolvedBut, [redacted] reported the ac not working, then left town and wouldn't allow SouthCoast's vendors to access the house until she returned.The owner of the property will approve the ac replacement as soon as he gets the bid from Ace Pro to compare to Tri StarSincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Sirs, [redacted], resident of [redacted] called in a work order on 7/24/15 that her ac wasn't cooling. SouthCoast Properties tried to set an appointment for Tri Star Service to respond to the ac not cooling. [redacted], resident of [redacted] said she was...

going out of town and that she didn't want anyone coming into the house. [redacted] said she would call the office when she got back in town on Tuesday, July 28, 2015. [redacted] called the SouthCoast office when she returned to town and Tri Star Service responded to the maintenance call on 7/28/15. 7/29/15 Tri Star Service submitted a proposal to replace the ac. The proposal was sent to the owner of [redacted] for approval, the owner of [redacted] is active duty military based in Iraq. The owner responded to the proposal on 7/30/15, the owner asked for 2 more bids to replace the ac. Tri Star delivered a portable unit to the renter of [redacted] to help cool the house until a new ac can be installed. The renter of [redacted] was uncooperative with the other ac companies, Canadies AC and Ace Pro Air she would not cooperate with setting appointments for the two additional companies to give bids.  Canadies Air has tried to set appointments on three occasions to get inside the property to give a bid for a new AC. Ace Pro Air will give a bid without going into the property, as they installed the original ac when the house was built. The renter, [redacted] has cursed out two employees at SouthCoast Properties, cursed out the manager of Tri Star Service, Tersh, cursed out the owner of Tri Star Rachael. The renter has made the situation almost intolerable. Had the renter allowed SouthCoast Properties to send in the ac companies when she first reported the ac not working, we could have the situation resolved. But, [redacted] reported the ac not working, then left town and wouldn't allow SouthCoast's vendors to access the house until she returned.The owner of the property will approve the ac replacement as soon as he gets the bid from Ace Pro to compare to Tri Star. Sincerely,[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: 10860548
[redacted]
noted that the washer and dryer are gone, that 268 square foot of
quarter round are missing, that 4 tiles are damaged, blinds are
missing, graffiti was on the wall, the toilet was dirty, the ceiling
was also dirty and needs cleaning, that the house smelled dirty and
had trash everywhere, that there was a hole in the wall, that blinds
are missing, that the yard is unkempt with 2 years worth of debris.
I am going back and forth with her now to try to get them to charge
the deposit for these things and she said she will on everything
except the maid fee to clean the mess (?????), and she actually told me that
I will not be able to charge them for the $35 for the washer and
dryer. She and [redacted] are saying two different things.
I
can’t purchase a washer and dryer anywhere for $35 and I can
provide a receipt for new ones but at this point given the multiple
stories they should simply charge the deposit the $35 but they are
splitting hairs over the $35. I never said I was not replacing.
[redacted] has lied about that. Frankly, with missing items and
these people involved if I buy a new one they may go missing too.
They actually have put up such a fight over the $35 and in such
denial of the fact that I am in the wrong somehow when there was
never a service order to allow me to evaluate the condition of the
appliances. They cannot produce any proof of [redacted]’s
story on here and, in fact they tell a total different story from the
tenant who I talked to the other day. It took [redacted] a long
time to respond to this message and I guess she was working on her
story. She should get her story lined up with the tenant before
telling it. She also tells blatant lies here because I asked the
tenant a couple of weeks ago if all appliances are working and they
said yes. The real question is where is the invoice for the service
request that they were broken? Many holes in her story. They will
argue you to the ground to avoid paying $35 of someone else's money.
If it weren’t so dishonest and shady it would be laughable. Not
sure why she is fighting a battle so hard. He who doth protest too
much. Beware to anyone who comes in contact with this company.
Anyone dealing with them could risk finding out for themselves or
just go elsewhere where there is not such risk and so many bad
reviews. There are other horror stories out there for this company.
They are on google.
I
wish I could have seen the lease but they refused to ever let me see
it. I was under the impression that they would report a broken
washer and dryer. No I would not replace it but I was never informed
of a problem and should be able to see it, but it was just gone as of
October 30 when I first brought this topic up. The play set was in
perfect repair when they moved in and they dismantled that and
damaged that as well. I had to get it out before they destroyed it.
[redacted] is well versed in the art of deflection of blame.
Trying to somehow paint a picture of me at fault in the issue of the
play set is ludicrous. The tenants' children spend much time playing
on it and then they took it apart to put in an above ground pool that
I was never consulted about. All of these issues and [redacted]
[redacted]’s company claimed to be doing inspections. They
overlooked the 268 linear square foot of quarter round and incredible
amounts of filth somehow. They placed people in my home who said
they would refinish the floors for a free month of rent and did not.
I was told the floors looked “fantastic.” Aside from the missing
expensive oak quarterround that they overlooked the floors look
exactly the same and actually have spilled pools of epoxy in 3 places in the home. I am just shocked that Georgia Tenant Landlord law
is allowing them to take care of anyone’s property. They do not
protect the property at all. They just say it is in acceptable
condition when it is not or maybe not even do inspections. I
actually never saw an inspection in the 2 ½ years. I was completely
taken advantage of. I have my receipts ready and will turn them in
this week. Hopefully, they won’t continue to battle me for
repairing and cleaning the horrendous mess I was left with due to the
tenant they chose and their lax inspection policy. The deposit
should be charged for the receipts per Georgia Tenant Landlord Law.
We shall see what they come up with next in this saga. They sure
enjoy drama and resistance. 
[redacted]

All receipts for damage, cleaning and replacing the washer/dryer (value of missing washer/dryer will be based on the opinion of a professional appliance company) will be deducted from the renters security deposit and transferred to the owners account, provided that the items weren't listed on the renters original move in inspection report and that the owner ([redacted]) provided receipts. This must be done in accordance with Georgia Landlord Tenant Lawn.

October 14, 2015 [redacted] requested that she be released from her management agreement with SouthCoast Properties due to dissatisfaction with the way SouthCoast Properties conducts business. [redacted] was granted her request, she may cancel her contract with SouthCoast Properties and incur no...

contract cancellation fee. SouthCoast Properties will conduct a move out inspection on the current renter residing in [redacted]'s property. SouthCoast Properties will charge all applicable damage/cleaning fees against the current renters deposit, if applicable. If [redacted] cancels her management agreement with SouthCoast Properties (no contract cancellation fee will be charged to [redacted]), and fees are charged against the renters deposit, [redacted] must supply receipts/invoices for all damage/cleaning repairs in accordance with the Georgia Landlord Tenant Lawn, the receipts/invoices must be received within 30 days of the renters move out date. Once SouthCoast Properties receives receipts/invoices from [redacted] for repairs/cleaning (if applicable), charges will be finalized, charged against the renters security deposit and the funds will be transferred to [redacted]'s account. If receipts/invoices are not received from [redacted] within the allowed 30 day period, no charges can be levied against the renters deposit.Per [redacted]'s request, SouthCoast Properties provided written notice that she may cancel the management agreement with SouthCoast Properties and incur no penalty.  A new letter will be sent to [redacted] today, reiterating that she may cancel the management agreement with SouthCoast Properties and incur no penalty/fee for cancelling the contract.If [redacted] does not wish to cancel the management agreement and does not put in writing that she wishes to cancel the management agreement with SouthCoast Properties, SouthCoast Properties will continue to market the property as available to rent, show the property to prospective renters and provide property management services.The ultimate goal is to release [redacted] from the management agreement with no penalty/fee, this allows [redacted] to find a property management company that she is happy with.

Dear Sirs - A full refund of the security deposit will be issued. SouthCoast Properties offers a sincere apology for the error in billing the renter for cleaning service. A refund check of $325 was returned by the renter to SouthCoast Properties, that check, along with another check in the amount of...

$225 will be mailed tomorrow to John Keiser. Total amount of the two checks is $550. Sincere apologies to the renter for this issue.