South Concho MHC LLC

Initial Business Response / [redacted] (1000, 10, 2016/01/04) */ Please note the following information on this order: The customer moved from California to Arizona, therefore, her move under the authority of United Van Lines, Incand not under [redacted] Relocation ServicesOn all interstate moves, we do an inventory of all of the pieces moving, including furniture, boxes we pack and boxes packed by the customerMs [redacted] claims that we did not inventory all of the boxes she packed, however, upon looking at her inventory, you can see that we have cartons marked as CP - Carrier Packed - meaning they were packed by us (pages of and of 2)In addition, on the rest of the inventory, you will see about boxes (pages and 4) of cartons marked as PBO - meaning Packing By OwnerShe has insisted over and over that no boxes packed by her were inventoried, however, here is proof that we didThese are all of the cartons that were tendered to the driver for shipping that were packed by the customerAll of these boxes were received by the customer upon delivery The customer filed a claim with our Home Office as, again, this was a move on their authorityHer claim was denied because their investigation found that all of the items (furniture and cartons) tendered to the driver for shipping, were, in fact, signed for and received by the customer Her claim to United Van Lines was for $39,claiming that all of her jeans, winter jackets, fur coats and a wedding dress were missing - all in wardrobe cartonsNone of these items are listed on her High Value Inventory, which should have been if they were valued at over $per poundThis is what she claimed on her claim formIn addition, see the Inventory Control Forms where she indicates that all items were received I have attached her inventory, high value inventory, inventory control forms and her claim formWe feel that Ms [redacted] 's shipment was handled correctly and that all that we moved was receivedIt seems difficult to understand how all of the items she claims as missing would have fit in two cartons, and in addition, there is no way to show that those items were shipped as, again, they were not listed on a High Value Inventory Please let me know if I can answer any questions Regards, [redacted] Relocation Services Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/01/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) My wardrobe boxes are missing despite all the back and forth from this companyTheir inventory process and delivery process is sub-parI would not go through all this time and effort to file these complaints if it wasn't warrantedAt the end of the day they are going to fall back on their paperwork and as a customer my hands are tied

Initial Business Response /* (1000, 10, 2016/01/04) */
Please note the following information on this order:
The customer moved from California to Arizona, therefore, her move under the authority of United Van Lines, Incand not under *** Relocation ServicesOn all interstate moves, we
do an inventory of all of the pieces moving, including furniture, boxes we pack and boxes packed by the customerMs*** claims that we did not inventory all of the boxes she packed, however, upon looking at her inventory, you can see that we have cartons marked as CP - Carrier Packed - meaning they were packed by us (pages of and of 2)In addition, on the rest of the inventory, you will see about boxes (pages and 4) of cartons marked as PBO - meaning Packing By OwnerShe has insisted over and over that no boxes packed by her were inventoried, however, here is proof that we didThese are all of the cartons that were tendered to the driver for shipping that were packed by the customerAll of these boxes were received by the customer upon delivery
The customer filed a claim with our Home Office as, again, this was a move on their authorityHer claim was denied because their investigation found that all of the items (furniture and cartons) tendered to the driver for shipping, were, in fact, signed for and received by the customer
Her claim to United Van Lines was for $39,claiming that all of her jeans, winter jackets, fur coats and a wedding dress were missing - all in wardrobe cartonsNone of these items are listed on her High Value Inventory, which should have been if they were valued at over $per poundThis is what she claimed on her claim formIn addition, see the Inventory Control Forms where she indicates that all items were received
I have attached her inventory, high value inventory, inventory control forms and her claim formWe feel that Ms***'s shipment was handled correctly and that all that we moved was receivedIt seems difficult to understand how all of the items she claims as missing would have fit in two cartons, and in addition, there is no way to show that those items were shipped as, again, they were not listed on a High Value Inventory
Please let me know if I can answer any questions
Regards,
*** ***
*** Relocation Services
Initial Consumer Rebuttal /* (3000, 12, 2016/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My wardrobe boxes are missing despite all the back and forth from this companyTheir inventory process and delivery process is sub-parI would not go through all this time and effort to file these complaints if it wasn't warrantedAt the end of the day they are going to fall back on their paperwork and as a customer my hands are tied