South County Antique Mall

Initial Business Response / [redacted] (1000, 5, 2015/07/06) */ I did respond to Mr [redacted] phone callI explained to him the policy of the store, that a bid does not hold the merchandiseUnfortunately before we could reach the dealer to bring in the other pair of chairs, the two chairs in the store that he was interested in were sold to another customerSince there are several employees at this store, the employee that originally helped Mr [redacted] was not aware of the chairs selling until after the fact During our conversation I explained to Mr [redacted] that the policy of no holds (pulling the ticket off of an item) even on bids is a policy that the store established with the dealers that rent from the MallI expressed my regrets for what happened and hoped he would understand the need for our policies Mr [redacted] talked to employees at several of our locations and they were upset by the manner in which he talked to themSome of these calls were to stores that had no knowledge of what transpired at South County locationThis didn't seem to stop Mr [redacted] from repeatedly calling and harassing them with his issue at South County I made every attempt to rectify this situation [redacted] B [redacted] General Manager

Initial Business Response /* (1000, 5, 2015/07/06) */
I did respond to Mr. [redacted] phone call. I explained to him the policy of the store, that a bid does not hold the merchandise. Unfortunately before we could reach the dealer to bring in the other pair of chairs, the two chairs in the store that...

he was interested in were sold to another customer. Since there are several employees at this store, the employee that originally helped Mr. [redacted] was not aware of the chairs selling until after the fact.
During our conversation I explained to Mr. [redacted] that the policy of no holds (pulling the ticket off of an item) even on bids is a policy that the store established with the dealers that rent from the Mall. I expressed my regrets for what happened and hoped he would understand the need for our policies.
Mr. [redacted] talked to employees at several of our locations and they were upset by the manner in which he talked to them. Some of these calls were to stores that had no knowledge of what transpired at South County location. This didn't seem to stop Mr. [redacted] from repeatedly calling and harassing them with his issue at South County.
I made every attempt to rectify this situation.
[redacted] B. [redacted]
General Manager