South County Auto Plaza

This complaint was closed by Revdex.com because I did not respond in the allotted timeI did not respond because the business informed me they were sending me a check for the amount owedI agreed to take down my complaint in exchangeThis was on August No check sent after more than weeks! The complaint remainsPayment as promised

This has been resolvedOn Friday, July 8th, we were provided the title and lien release

We explained several times to Ms [redacted] that her husband would need to sign off on the needed paperworkThis miscommunication took some time and once the proper paperwork was submitted it took another weeks for the insurance company to send the check.Our company sent the refund of $via US Postal Service on March 13th,

Complaint: [redacted] I am rejecting this response because:Business states money has been sent however I have not received any correspondence from them to date Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: There was Only one service repair made not a coupleI was originally asked to leave my vehicle with the repair shop and allow a salesman to drive my vehicle for a couple daysI told them I was not comfortable with thatShe then said she would do a smoke test and still wanted to keep truck two daysI set the appointment but after reading reviews I am not comfortable taking my truck back there for repairsI have not received any calls from South County Auto PlazaThe calls are coming from their mechanic shop they useI want to resolve this issue with a refund of my initial inspection as well as paying for a new oneI want to take the truck to a shop of my choice for repairs and also the emission inspection at the cost to the dealerThis is not something their mechanics can make a decision on Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 8, 2015/11/09) */ This vehicle had an issue and we fixed it and the next day it had an issue and fixed itmonths later they called back and said it was broken againWe offered for them to bring in the BMW Xfor us to look at itAt this point we did not know if it needed to go to a BMW dealer or if we could fix itThree months later they took it to [redacted] and they want to be reimbursed for the chargesI was always willing to do the repairs and they never contacted us back but filed the complaintI would like to have contact with the customer before considering paying for the bill at [redacted] I feel we should have had an opportunity to complete the repairs Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/10) */ This problem was resolved and the owner agreed to pay for the cost of the window

We have made several attempts to set appointments with this consumer to do a diagnostic text, he failed to show up for the appointmentsWe explained that anytime new parts are installed in a car it takes driving the car to before the codes are corrected We never told him we needed to keep his car for a salesman to drive the carWe will look at the car if he sets an appointment to bring it in, however we will not pay for any repairs by other shops

Initial Business Response /* (1000, 10, 2015/10/19) */
We don't warranty brakesA few months ago, we put on new brakes in the front where they were squeaking and about a month later, she came in complaining the back brakes were squeakingShe needs brake padsWe were trying to be nice and help
her out the first time, though we didn't owe her, and now she is trying to act like we owe her the back brakesWe never said she was "driving it bad" or anything like that, but said is that she was driving it, because she put so many miles on it in the short timeHer brakes are not and have never been under warrantyShe is not owed anything, and her brakes are absolutely not under a warrantyThe car is driving fine, but she just wants more for freeWe told her if she buys the parts, we'll do the labor, and she refused

we are waiting to talk with cutomerI'm in aware of repair that he had done

Complaint: ***
I am rejecting this response because: My husband and I were completely compliant in everything they asked us to doThey lost our paper work twiceThis matter was originally opened more than months agoThis company has been administratively negligent with our personal and private information and they did not return any phone calls when we tried to resolve this matter with them directlyIt's disappointing the lack of ownership and overall good customer service that has been missing from this equationThey have been using strong language and have not once simply apologized that I have had to jump through hoops to get this resolvedI had to report them to two consumer protection agencies to get any actual movement and reconciliation on this matterIf they are saying the check was mailed on 3/that is far later than what they initially noted when they sent a letter to the Attorney General's office in December claiming this matter was resolvedHere we are months later and we still do not have a check in hand nor has any proof been provided that this check was mailedThey even stopped responding to the AG's office until they followed up additional timesThey are claiming that they did not have the most current addressI gave Joe our mailing address and they still did not get it rightIf the check was returned due to the wrong address, no one reached out to let us know so that they could get it rightThis should have been simple but it has been a complete nightmare and I recommend against engaging in consumer ties with this businessI would appreciate if they would provide proof that a check was issued as we do not have it
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2016/02/01) */
The customer purchased the vehicle and brought it back nine days laterHe had a day/1,mile warranty 50/We diagnosed the issues and he agreed for us to do the work and signed the work orderIf he had a problem with the cost he should
have discussed it before the work was done not after we completed itThis customer shook my hand and told me we were doing him right because we offered to do additional work at no additional cost because we were already in the engineHe authorized all work to be doneI have a service ticket that is not paid for and I don't feel this is a valid complaintHe agreed to the service and signed the ticket and then got my employee to let him take the vehicle without paying the billI will be faxing the ticket and would like this complaint removed

money has been sent

This purchase was 5 months ago and the first we have heard of this issue. We would never of just turned out the light unless it was showing no faults. If the vehicle really needs a cat, we would be willing to help customer at our cost for the repair. I'm unsure why the vehicle has been undriveable??...

As customer stated, they understood they had a 30 day warranty, therefore why are they contacting the Revdex.com after such a long time ?

The truck was a trade in at [redacted] Ford. We have title but we're waiting for lien release from them due to customer paying off their own car instead of allowing dealer . That always takes a longer time. We have done our due diligence and have verified that the lien was satisfied and we are...

just waiting for release . Should be another couple daYs. We have informed customer of this, and obviously they don't like the answer, but I can't change the speed in which a lien release comes from a lender .. If they have any penalties bc of delay, we will pay the fee. As I stated complaint was resolved b4 we were contacted by Revdex.com.. Can't do anything else

This complaint was closed by Revdex.com because I did not respond in the allotted time. I did not respond because the business informed me they were sending me a check for the amount owed. I agreed to take down my complaint in...

exchange. This was on August 26. No check sent after more than 2 weeks! The complaint remains. Payment as promised

This has been resolved. On Friday, July 8th, we were provided the title and lien release.

We have made several attempts to set appointments with this consumer to do a diagnostic text, he failed to show up for the appointments. We explained that anytime new parts are installed in a car it takes driving the car to before the codes are corrected . We never told him we needed to keep his car for a salesman to drive the car. We will look at the car if he sets an appointment to bring it in, however we will not pay for any repairs by other shops.

Initial Business Response /* (1000, 8, 2015/11/09) */
This vehicle had an issue and we fixed it and the next day it had an issue and fixed it. months later they called back and said it was broken again. We offered for them to bring in the BMW X5 for us to look at it. At this point we did not know...

if it needed to go to a BMW dealer or if we could fix it. Three months later they took it to [redacted] and they want to be reimbursed for the charges. I was always willing to do the repairs and they never contacted us back but filed the complaint. I would like to have contact with the customer before considering paying for the bill at [redacted]. I feel we should have had an opportunity to complete the repairs.
Initial Consumer Rebuttal /* (3000, 11, 2015/11/10) */
This problem was resolved and the owner agreed to pay for the cost of the window.

We explained several times to Ms [redacted] that her husband would need to sign off on the needed paperwork. This miscommunication took some time and once the proper paperwork was submitted it took another 6 weeks for the insurance company to send the check.Our company sent the refund of $278.00 via US...

Postal Service on March 13th,2017.

THIS VEHICLE WAS SOLD AS IS. WITH NO GUARANTEE OF EMISSIONS TESTING. IT WAS A TRADE IN THAT WAS NOT SOLD AS A VECHILE THAT WE HAVE SERVICED OR CHECKED OUT. HOWEVER I WILL BE CALLING CUSTOMER TO SEE IF WE CAN HELP OUT..