South County Auto Repair, Inc.

To Whom It May ConcernMiss *** *** call South County Auto Repair December requet for axle to be install Miss *** was told the axle needed to be orders The axles was each and labor per side Miss *** request both sides be done The total with tax, shop supplies
903.12 Miss *** husband stated the last shop quotes Unfortunately we can't refund anything.The work was done correctlyBy license shop The warranty one year 12,000We apologize if there was some understanding or communication. Owen Prisident

Ms*** brought her *** *** *** to South County Auto Repair early November Vehicle had whole lot of problems: check engine light on with multiple codes present, misfire, needed brakes, Catalytic Converters were slopped up and needed oxygen sensors needed to be replace
Maintenance was not kept up on vehicle and customer was told that it will take a lot of work to put vehicle where it needs to be.South County Auto Repair performed the following work that was needed at that time:Intake was removed to clean EGR PortsRepaired vacuum leaks Replaced the Idle Air Control Motor (which controls the engine's idling RPM) Replaced Spark Plugs, Ignition Coils and Fuel FilterThose were some of the repairs that were made Replaced Catalytic Converter on right side and two oxygen sensors only (Vehicle is equipped with two catalytic converters and four oxygen sensors)Replaced right rear brake calipers only because it was leaking brake fluid badOnce repairs were completed vehicle still had other codes present in computerCustomer was told that more work needed to be done to get rid of computer codesTherefore, no refund can be given,Furthermore, Ms*** requested a side view mirror for her vehicle, Agreement was that she will come back to pay once mirror was ready to be installSouth County Auto Repair ordered mirror, had it painted to match vehicle’s color and try to contact Ms*** several times but she never came back to pay.If you have any questions, please do not hesitate to contact us ###-###-####South County Auto Repair

Ms*** brought her *** *** *** to South County Auto Repair early
November Vehicle had whole lot of problems: check engine light on with multiple codes present, misfire, needed brakes, Catalytic Converters were slopped up and needed oxygen sensors needed to be replaceMaintenance was not kept up on vehicle and customer was told that it will take a lot of work to put vehicle where it needs to beSouth County Auto Repair performed the following work that was needed at that time:
Intake was removed to clean EGR Ports
Repaired vacuum leaks
Replaced the Idle Air Control Motor (which controls the engine's idling RPM)
Replaced Spark Plugs, Ignition Coils and Fuel FilterThose were some of the repairs that were made
Replaced Catalytic Converter on right side and two oxygen sensors only (Vehicle is equipped with two catalytic converters and four oxygen sensors)
Replaced right rear brake calipers only because it was leaking brake fluid bad
Once repairs were completed vehicle still had other codes present in computerCustomer was told that more work needed to be done to get rid of computer codesTherefore, no refund can be given,
Furthermore, Ms*** requested a side view mirror for her vehicle, Agreement was that she will come back to pay once mirror was ready to be installSouth County Auto Repair ordered mirror, had it painted to match vehicle’s color and try to contact Ms*** several times but she never came back to payIf you have any questions, please do not hesitate to contact us ###-###-####
South County Auto Repair

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
? Complaint:
I am rejecting this response because: I DO NOT SEE A RESPONSE FROM THE COMPANY
Regards,
*** ***

Ms*** brought her *** *** *** to South County Auto Repair early November Vehicle had whole lot of problems: check engine light on with multiple codes present, misfire, needed brakes, Catalytic Converters were slopped up and needed oxygen sensors needed to be replace
Maintenance was not kept up on vehicle and customer was told that it will take a lot of work to put vehicle where it needs to be.South County Auto Repair performed the following work that was needed at that time:Intake was removed to clean EGR PortsRepaired vacuum leaks Replaced the Idle Air Control Motor (which controls the engine's idling RPM) Replaced Spark Plugs, Ignition Coils and Fuel FilterThose were some of the repairs that were made? Replaced Catalytic Converter on right side and two oxygen sensors only (Vehicle is equipped with two catalytic converters and four oxygen sensors)Replaced right rear brake calipers only because it was leaking brake fluid badOnce repairs were completed vehicle still had other codes present in computerCustomer was told that more work needed to be done to get rid of computer codesTherefore, no refund can be given,Furthermore, Ms*** requested a side view mirror for her vehicle, Agreement was that she will come back to pay once mirror was ready to be installSouth County Auto Repair ordered mirror, had it painted to match vehicle’s color and try to contact Ms*** several times but she never came back to pay.If you have any questions, please do not hesitate to contact us ###-###-####South County Auto Repair

To Whom It May ConcernMiss [redacted] call South County Auto Repair December 20177 requet for axle to be install Miss [redacted] was told the axle needed to be orders  The axles was 276.00 each and labor 150.00 per side Miss [redacted] request both sides be done  The total with tax, shop supplies...

903.12  Miss [redacted] husband stated the last shop quotes 1100.00 Unfortunately we can't refund anything.The work was done correctlyBy license shop  The warranty one year 12,000We apologize if there was some understanding or communication. Owen Prisident

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: 11296440
I am rejecting this response because: I DO NOT SEE A RESPONSE FROM THE COMPANY
Regards,
[redacted]