South County Lexus at Mission Viejo

Customer received Lexus out-of-warranty one-time goodwill consideration for parts only on replacement of three shocks The $she paid was for the labor portion of the installIt did not include a four wheel alignment nor was she charged for one Client came back in months after the repair and requested that we refund her $for the alignment that we did not charge her for We performed a quad check inspection (includes an alignment pre-check) for her that day and identified that the vehicle was within specifications and she did not need an alignmentAfter we identified that the vehicle was within specifications client still demanded that we refund her the money that we never charged her forIf we would not do that, client demanded we take care of her needed service at no charge When we declined client’s request, she became frustrated and told us that we were wasting her timeShe couldn’t believe that she drove all the way down here from Irvine for us not to do anything about this She said that WE were wasting her time and said that she would go to Newport Lexus from then on This was her second visit with us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The dealership quoted the price including the alignment. They did not perform the alignment. When I went back for an oil change, they told me the car did not need an alignment and all the tires were in good condition. The car was then taken to another dealership where the agent said that the alignment test failed and the tires were showing metal and was too dangerous to drive. The agent also stated that the condition of the alignment and the tires would not of occurred in the short period of time between both visits of the two dealerships and that the car was not driven in those days
Regards,
*** ***

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I returned a phone call made by a man called *** and left a messageNo other phone calls were calls were made to meYou can check my list of incoming phone calls and you can see the one phone call made to me and the one phone call I made to them.They are lying.I will log back in after I have taken a picture of my phone log and post it.Sincerely,*** ***

Unfortunately we choose not to sell vehicles for
export out of the countryThe State of California requires sales tax to be
collected and the Department of Motor Vehicles requires licensing and
registrationAlthough there may be many dealerships working around these laws
to export vehicles, we
choose not toOur apologies for any inconvenience or
misunderstandings from our staff

One of our sales managers spoke to Mrs. [redacted] today. We explained that the report to the Revdex.com was the first that management has heard of her concern. We offered a resolution and we are waiting on Mrs. [redacted]'s answer.

We have tried calling Mrs. [redacted] at the number provided many times. Our sales manager has left at least 2 voicemails over the last 3 days with no return call. We would like to speak to Mrs. [redacted] to obtain more information and provide a solution.  Thank you.

Customer received Lexus out-of-warranty one-time goodwill
consideration for parts only on replacement of three shocks.   The
$600 she paid was for the labor portion of the install. It did not include a
four wheel alignment nor was she charged for one.
 
Client came back...

in months after the repair and requested
that we refund her $195 for the alignment that we did not charge her for. 
We performed a quad check inspection (includes an alignment
pre-check) for her that day and identified that the vehicle was within
specifications and she did not need an alignment. After we identified that the
vehicle was within specifications client still demanded that we refund her the
money that we never charged her for. If we would not do that, client demanded
we take care of her needed service at no charge.
 
When we declined client’s request, she became frustrated and
told us that we were wasting her time. She couldn’t believe that she drove all
the way down here from Irvine for us not to do anything about this.  She
said that WE were wasting her time and said that she would go to Newport Lexus
from then on.
 
This was her second visit with us.