South Dade Toyota

I brought my Toyota Corolla to South Dade Toyota on May for the 30k service and arrived at about 8:00am
The car was checked in and the Assistant service Manager Ms *** *** was preparing the paperwork, when she asked, if there was an extended service agreement on the car to which I answered yes, months or XXXXXX miles whichever comes firstProof of this agreement was also produced/provided to Ms ***
I was told the service would take about an hour so after an hour I went back inside the service department offices to establish what was going on, only to hear Mrs *** on the phone to some company trying to establish if I, in fact had this extended service agreement as I stated to her earlier and which was proven, as the entire original service agreement had been produced to her one hour prior and upon my arrival.This gave me the impression she thought I was telling her lies and that she did not believe meIf I can produce the original paperwork why does she have to call the company when I have already provided the proof needed?
Ms *** then proceeded to tell me that this agreement was for an extended warranty and not for extended service, at which point to had to spoon feed the information to her and allow Mrs *** to understand that the agreement was in fact for both
Furthermore, upon inspection of the work order I noticed that a tyre rotation was to have been done on the carI asked Mrs *** to explain what exactly was meant by "tyre rotation" which as explained to me
At this point I asked Mrs *** to explain why the front left tyre which as purchased at South Dade Toyota on April XX XXXX due to a puncture which could not be repaired was still in the front left side of the car?
The lady went and made inspection of the car and admitted to me that the tyre rotation had not been carried out as per the work orderMs *** then drove the car back to the service area where it stood for about minutes.I had to go back into the service office and ask what was going on and was assured my Ms *** that the car was being taken care of, at which point I informed Ms *** that the car had not been moved since she drive it back to the service department as I had been keeping my eyes on itMore lies ! At this point Ms *** when into the service department and then I seen the service people actually rotate the tyres which should have been done in the first place
In conclusion I had a member of your staff "MS *** *** try to convince me that I did not have a service agreement on the car, when in fact I had and I knew itBut more importantly I was deceived and lied to by your service department as it clearly stated on the work order that a tyre rotation was carried out on the car when in actual fact it was not
Which leads me to wonder if any of the remainder of the service was provided as per the Toyota Maintenance Log which includes:
1.Inspect and adjust fluid levels? Was any fluid added/needed?
2.Replace cabin air filter? Was a new air filter installed?
3.Replace engine air filter? Was a new air filter installed?
4.Replace engine oil and filter? Was there an oil change done?
5.Rotate tyres???? NOT DONE ! Until I had to bring this to the attention of Ms ***
6.Check installation of drivers floor mat? (which was not moved) The mat was not moved and was in the exact same position I left it in when I handed over the car for service
This entire experience has left me wondering if your service people actually do what they are supposed to do? I have no way of knowing once the car disappears around the corner and into the service areas and I never seem to notice/feel any great improvement in performance after each service, or, come to think of it, none of the other services which have been carried out on this car
I paid a lot of money for this extra service agreement and the Toyota Care for 25k was one of the factors I purchased not just one Toyota but two cars from this dealershipOne car for myself and one car for my wifeI got these extra service agreements because I did not want to be stuck with any repair charges whatsoever after a few years of having the car, I do a lot of traveling and needed the extra coverage
The fact I was deceived and lied to by your service staff has now started to make me feel extremely uneasy about having to deal with people like this and can't understand how you can have people working for you that would do such things? This has also set me to wondering if any of the other items of repair as mentioned above have actually been carried out ?
Mrs *** asked if I wanted to speak with a "Manager" to which I declined as I had some issues a year or so ago and tried to resolve the matter with a "Manager" and all I got was "Yes Sir" "No Sir" "Terrible Sorry Sir" "Three Bags Full Sir" and I was not in the mood for more of the same as it would have been a complete waste of time not to mention a fruitless exercise and it would have been like having a conversation with a brick wall
I then departed the service department after two and a half hours of politely fighting to get the work done and have the extra service agreement acknowledged,so upset and annoyed at be lied to, deceived, and questioned about the validity of my service agreement I wanted to see if I could find out who the owner of this business was so I might write him a letter about this matter
I approached the main reception desk in the New Car section and asked the young lady for the full name of the owner and his address along with his contact email address
At this point a "person" came to me that seemed so full of his own importance, One of these slick salesman types, and I again asked him for the full name of the owner and his business and email address.This person wanted to know if anything was wrong and would not stop talking, at which point I told him I did not wish to speak with him and that I wanted to send a letter to the owner of the business, and again asked him for the information which I requiredAt which point he became most arrogant and verging on being belligerent, refusing to provide me with the address nor email of the owner, however, I was provided with this persons name a Mr *** ***
Is this guy the owner/CEO of a car dealership or "God" ? Are we mere mortals not allowed to speak/commentate with the CEO if we wish to? Something must be wrong if this Mr *** has to hide behind his staff and not wish to speak with HIS CUSTOMERS !!!
Am not one for writing these sort of reviews, but the way I was treated by the people in the South Dade Toyota new car department when I politely asked for the contact details of the owner, lied to and deceived by the people in the service department make me wonder if this would be a business anyone should like to be dealing with ?
A few weeks ago I was thinking about getting the new Camry but this will be the last time I will be doing business with this dealership and the last time I will be getting a Toyota as these people give "Toyota" a bad name
At this point I am also looking to find the person to write to in North America within the Toyota organization to make them aware of this situation and the way I was treated at South Dade Toyota, clearly, a lot of people within that dealership sales/service and including the CEO need to go for some serious retraining in genuine customer service and ethical practices
The purpose of this note is not because I want anything, it's to make people aware of the "Service" or "Lack of Service" ? being provided at South Dade Toyota
I dread taking my car back there for my next service as I have no clue what to expect
My advice, if you have a Toyota, take it somewhere else for a service and when the time comes get sell it