South Davis Storage

Regarding complaint #***, *** ***, we are providing a responsePlease see attached documentsThere is not record of Ms*** contacting us in any manner regarding vacating unit A(a5Xunit) on or around March 6th, On April 8th, Ms*** came in the gate without using
her access code and accessed her unitShe was told that if vacating, she would need to stop by the office and fill out a vacate notice including updating her addressOn April 9th, while doing the morning lock walk, her unit A12, was found without a lock and many items insideWe put one of the company locks on it and attempted to contact Ms*** by phone but got no answer, so we left multiple messagesWe then sent her an email) see attached.) In the email, she was notified that just removing lock Is not considered giving notice to vacate and that rent and fees would continue, as there was many belongings left in unitHer unit was paid up until March 31, and the April, rent was unpaidHer access code was active until 5pm on April 10th after which she was locked out for non-paymentShe has a record of late payments (see Customer History.) Ms*** signed the Company Policy and General InfoLetter as well as the Self-Service Storage Rental Agreement on 4-1-when she first rented from usWe have highlighted the applicable passages for you convenienceAlso, I have included a list of items visible in the unit and pictures of sameIt seems that Ms*** abandoned her occupied unit and has made no effort to get her things out or to pay the accumulated costsShe did not give vacate notice and did not check out when she left her unitCurrently she owes $and will be going to auction soonThe balance will be sent to collectionsThank you for your kind attention to this matterSincerely, *** and *** *** Managers South Davis Storage

Review: When I first rented my storage unit out, I notified the management that a Semi truck would come and pick up pallets periodically from the unit. The manager even helped me measure the entrance of the unit to ensure that that pallets could fit through for this purpose. Trucks have been coming to the unit for over a year with no problem. Last week when the truck came as usual, a female manager came out and yelled at the truck driver. Today I was informed by her that trucks are not allowed on the premises. I have not been notified of any rule change saying that semi trucks are not allowed on the property, and it does not say in the contract that this is not allowed. I don't understand why this is suddenly a problem. In addition to this, the manager also told me at one point that I could not use the storage unit for business purposes. After she looked this up, she found that she was incorrect, and that I was allowed to use the storage unit for business purposes. She was very unprofessional, and I think that she doesn't really know what she is doing. It is clear that she doesn't even know the business's policy on many issues.I asked for the owner's information so that I could speak with him and resolve the issue, but the management refused.Desired Settlement: I want to be able to speak to the owner about the issue.

Business

Response:

This customer's initial contact with this facility occured in APR of 2013 (negating

his third sentence) under the auspices of other managers. We cannot comment on

what may have transpired at that time, except to say that the same Corporate Policies

with regard to semi-trucks on the property were in effect then as now.

Paragraph 5 of the Company Policy and General Regulations, a copy of which is

given to each tenant at Move In, clearly states that the units provided are for storage

of "...personal property...". None of the other four hundred tenants here use semi-trucks

in the course of moving their stored items; this individual desired to be the sole exception.

What this customer needs is warehouse space for his growing business. A self-storage

facility is the wrong choice to meet these needs.

The professionalism of the management staff at this facility has been hearalded as exceptional

by a variety of sources. It is unfortunate that the view of this one customer does not parallel

the opinions of many others.

Corporate management is aware of all conversations with this tenant and concurs with our position

on semi-trucks at the facility. No further contact is required; the matter is closed.

Business

Response:

This customer's initial contact with this facility occured in APR of 2013 (negating

his third sentence) under the auspices of other managers. We cannot comment on

what may have transpired at that time, except to say that the same Corporate Policies

with regard to semi-trucks on the property were in effect then as now.

Paragraph 5 of the Company Policy and General Regulations, a copy of which is

given to each tenant at Move In, clearly states that the units provided are for storage

of "...personal property...". None of the other four hundred tenants here use semi-trucks

in the course of moving their stored items; this individual desired to be the sole exception.

What this customer needs is warehouse space for his growing business. A self-storage

facility is the wrong choice to meet these needs.

The professionalism of the management staff at this facility has been hearalded as exceptional

by a variety of sources. It is unfortunate that the view of this one customer does not parallel

the opinions of many others.

Corporate management is aware of all conversations with this tenant and concurs with our position

on semi-trucks at the facility. No further contact is required; the matter is closed.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The person who replied to me seems to be very confused. The exchange that I am talking about where I was told that trucks were not allowed on storage grounds by a female manager just occurred last month, obviously, not in April 2013. Your arguments that "none of the 400 tenants here use semi-trucks" doesn't mean anything. Does every tenant need to do the exact same thing? That's just silly. Nothing in your company policy says anything about semi-trucks not being allowed on the property. And if it wasn't allowed as you so state- why didn't the management have a problem with it until almost a year had passed with trucks regularly showing up. I would have left long ago. It just doesn't make any sense. I didn't need more space or a warehouse. I have always used and will continue to use storage units without any problem.

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The person who replied to me seems to be very confused. The exchange that I am talking about where I was told that trucks were not allowed on storage grounds by a female manager just occurred last month, obviously, not in April 2013. Your arguments that "none of the 400 tenants here use semi-trucks" doesn't mean anything. Does every tenant need to do the exact same thing? That's just silly. Nothing in your company policy says anything about semi-trucks not being allowed on the property. And if it wasn't allowed as you so state- why didn't the management have a problem with it until almost a year had passed with trucks regularly showing up. I would have left long ago. It just doesn't make any sense. I didn't need more space or a warehouse. I have always used and will continue to use storage units without any problem.

Sincerely,

Review: Two months ago (March 6, 2016)I contacted South Davis Storage, and I told them that I would be picking up my things and taking them out of storage before the tenth of the month (which is the time period that I have to make my first months payment). I was told that because I did not give them a two weeks notice, that they would have to take half of my deposit (which my entire deposit is $80.00) and they would give me the other half. I arrived in Davis to pick up my items on the 8th of March, and the story had changed! instead of Davis Storage taking half of my deposit, I was told that they will take all of my deposit(I didn't use the storage for the full month so I knew they were scamming me right then and there because I picked up my things on the 8th! I told the man that I didn't want to argue, so if they take my deposit fine!!!!! I removed my things from storage and left only a few items in storage because the man refused to give me my access code to open the Storage gates.I told him that I forgot the past code and would need to come back and forth but he told me that he will leave the gate open but he didn't and I had no access to the gate, so I had to leave back to Los Angeles with what I had. On 5/18/2016, I called the office because I received a letter in the mail stating that they are putting a lein on my unit and I owe $361.00 for a unit I have not been renting for two months. I was told that the Boss instructed them to just charge me because they don't feel like cleaning my storage (the real truth is that they purposely did not give me my access code to the gate because they didn't want me to get my things, and so I took all my expensive items and left cheap items in the Storage that they can't sell and make profit off of). Till this day(going on the third month) I am still being charged a unit that has no lock and few items in it, because they refused to give me a second copy of my access code and took advantage of me.Desired Settlement: South Davis Storage took my full deposit even though I only used the storage for 8 days (not even a full two weeks). I did not receive access to the gates and could not get the rest of my things. I feel that I should be reimbursed my $40.00 and the $361.00 that I owe should be done away with because they took my full deposit, did not give me access to the gates and I have not been renting the unit for going on three months.

Business

Response:

Regarding complaint #[redacted], [redacted], we are providing a response. Please see attached documents. There is not record of Ms. [redacted] contacting us in any manner regarding vacating unit A12 (a5X12 unit) on or around March 6th, 2016. On April 8th, 2016 Ms. [redacted] came in the gate without using her access code and accessed her unit. She was told that if vacating, she would need to stop by the office and fill out a vacate notice including updating her address. On April 9th, while doing the morning lock walk, her unit A12, was found without a lock and many items inside. We put one of the company locks on it and attempted to contact Ms. [redacted] by phone but got no answer, so we left multiple messages. We then sent her an email) see attached.) In the email, she was notified that just removing lock Is not considered giving notice to vacate and that rent and fees would continue, as there was many belongings left in unit. Her unit was paid up until March 31, 2016 and the April, 2016 rent was unpaid. Her access code was active until 5pm on April 10th after which she was locked out for non-payment. She has a record of late payments (see Customer History.) Ms. [redacted] signed the Company Policy and General Info. Letter as well as the Self-Service Storage Rental Agreement on 4-1-2015 when she first rented from us. We have highlighted the applicable passages for you convenience. Also, I have included a list of items visible in the unit and pictures of same. It seems that Ms. [redacted] abandoned her occupied unit and has made no effort to get her things out or to pay the accumulated costs. She did not give vacate notice and did not check out when she left her unit. Currently she owes $361.96 and will be going to auction soon. The balance will be sent to collections. Thank you for your kind attention to this matter. Sincerely, [redacted] and [redacted] Managers South Davis Storage