South Denton Animal Hospital

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was NOT provided a copy of the greet sheet on the day of the service and the representative emailed me a copy which I believe was altered so I asked the representative if she could show me a video on their cameras of what my vehicle looked like when I pulled into their service departmentNo reply was given to my requestI told the representative I would call Toyota Temecula however I did not have the scratch when I went their so I find it odd that Toyota Temecula would say I had the scratch after Toyota Carlsbad called Toyota Temecula and provided them with my Revdex.com complaint I am in the process of purchasing a new vehicle -a Lexus - anyway, I thought Toyota Carlsbad would be ethical and fix the front scratch that their workers put thereI will never do business again and I will warn others to take pictures of their vehicles when going to Toyota CarlsbadRegards, [redacted] ***

The Toyota Dealer has only it’s own interest in mind and refuses to acknowledge any problem existed.I took my new Toyota to Alignments Plus in San Marcos and they determined that Toyota Service has improperly aligned the front steering. A copy of the work is available and I will furnish it given the opportunity for a timely response. Toyota had adjusted the Left front tire to align with the Right front tire that was out of adjustment, per Alignments Plus. When corrected for only $the problem was eliminated and we drove our new vehicle for over 12,miles with no Toyota service help. Then:-The Dead Engine experience was acknowledged by the Service Department as a “Lucky you are alive” response upon turning the auto in for checks.In view of the deceptions by Toyota and the refusal to correct dangerous operation of their auto; we no longer drive their vehicle.The Toyota Service alignment personnel assured us that he would not purchase a Prius because of the steering problems. This is the guy that performs their work on alignments.Toyota continues to deny any accountability for the dangerous driving conditions they have put us in.Respectfully, *** ***

Good Afternoon ***: For some reason our terminal was showing debit cards not processing, yet they were going through The Cashier was simply going by what the terminal was telling her We didn't show it on our transaction records yet as going through and that is what prompted
the follow up call from the Cashier Supervisor to charge the customer We have since spoken with the customer and gave a credit back to his card Customer said he was happy with that just upset about all of the confusion We sincerely apologize for this mishap and we have informed the Cashier and Business Office team. Warm regards, *** ***Customer Relations Manager

Good Afternoon:Toyota Carlsbad was sent a check from ACE Parking for $1000 for customer [redacted]'s deductible that she owed our Toyota Carlsbad Collision Center.  This check was sent to our Sales department who Mrs. [redacted] owed $600 to for the down payment of her vehicle. Sales had accounting...

apply $600 to Sales, NOT knowing Mrs. [redacted] owed the Collision Center this money.  Before Sales found this out, accounting had a $400 check cut to Mrs. [redacted].  When Sales found out they called Mrs. [redacted] immediately and let her know on a voicemail that the check would be cancelled.  Mrs. [redacted] did go to try to cash the check and did not cash because it was cancelled.  Mrs. [redacted] reached out to the dealership General Manager, [redacted], who looked into the situation and explained it to Mrs. [redacted].  When researching, Ivan found that Mrs. [redacted] owed $1000 to the Collision Center for deductible and $600 to Sales for new vehicle down payment.  The $400 check was cancelled, the $1000 check from ACE parking went to Toyota Carlsbad Collision Center (where it was originally suppose to go) and Mrs. [redacted] still owes $600 to Sales as of today.If there are any further questions regarding this accounting matter we are glad to speak to Mrs. [redacted] about it.  Please contact myself, the Customer Relations Manager, [redacted], direct at ([redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I was NOT provided a copy of the greet sheet on the day of the service and the representative emailed me a copy which  I believe was altered so I asked the representative if she could show me a video on their cameras of what my vehicle looked like when I pulled into their service department. No reply was given to my request. I told the representative I would call Toyota Temecula however I did not have the scratch when I went their so I find it odd that Toyota Temecula would say I had the scratch after Toyota Carlsbad called Toyota Temecula and provided them with my Revdex.com complaint.  I am in the process of purchasing a new vehicle -a Lexus - anyway, I thought Toyota Carlsbad would be ethical and fix the front scratch that their workers put there. I will never do business again and I will warn others to take pictures of their vehicles when going to Toyota Carlsbad. Regards,
[redacted]

July 31, 2015
 
   RE: Complaint ID # [redacted]
 
Dear Revdex.com:
 
Toyota Carlsbad has attempted to
assess, assist and correct the concerns of this customer regarding his 2014
Prius. 
 
The customer purchased his 2014
Prius from...

Toyota Carlsbad on March 18, 2014. On March 24, 2014, He returned to
the service department. There were 142 miles on the vehicle. He stated that the
vehicle was pulling to the right. The service department verified the vehicle
pulling due to the camber being off. The alignment was set to the correct
specifications.  He returned to the
service department on March 25, 2014 (159 miles) and on April 10, 2014 (658
miles) with the same alignment concerns. Both times no issues were found and no
adjustments were needed. The vehicle was under factory warranty and all these
services were performed at no cost to the customer.
 
On July 13, 2015, the customer
returned to the service department. He stated that while recently traveling in
the Sequoia National Park his Prius lost power while trying to turn on the
re-circulating air in the vehicle. A health check was pulled and no codes for
errors were found. The vehicle was visually inspected and driven.
Re-circulating air works. No problems found – unable to duplicate the concern.
Again, with the vehicle under warranty, the inspections and diagnosis were
performed at no cost to the customer.
 
Toyota Carlsbad is always
more than willing to provide any possible assistance in the resolution of a
customer’s concern; however, according to the customer he has already sold the
vehicle before approaching the dealership for possible assistance on this
matter. The dealership respectfully declines the customer’s request for the
disputed amount of $5,750.
 
Sincerely,
 
[redacted]
Toyota Carlsbad Customer Relations

August 25, 2015
 
   RE: Complaint ID # [redacted]
 
Dear Revdex.com:
 
As was previously stated,
Toyota Carlsbad is always more than willing to provide any possible assistance in
the resolution of a customer’s concern. If the customer would like to discuss
the alignment issue, we encourage the customer to contact the Toyota Carlsbad
Customer Relations Department directly at 760-496-2415. Thank you in advance for your time.
 
Sincerely,
 
[redacted]
Toyota Carlsbad Customer
Relations