South East Pain Management

12/19/2016Dear [redacted] ***,It was not the intention of South East Pain Management to have another bill sent to [redacted] I had previously spoken with [redacted] and had informed him that South East Pain Management was adjusting off his remaining balance as noted in my letter to the patientThis information was then forward to our billing company to adjust off all of the patient's remaining balances as we do not handle any patient billing out of our officeIt was not the intention of South East Pain Management to send any further bills to the patient and when I received your letter regarding this matter I was as shocked as [redacted] that this matter was still openimmediately contacted our billing company regarding this issueBelow is the information was given from our billing company and its accounts manager Ryan.***, Please See attached email in regards to a conversation we had in late October, where forwarded a statement with the $474.60, which included the $payment from the patientI don't remember the specifics of either conversation, but I believe due to the line posting of the payment, the remaining portion of this DOS balance was transferred to the patient, however this is ultimately incorrectI have adjusted this portion of the balance.I've also sent a follow up email to AR Resources, as I previously confirmed the patient's account was closed out with Collections activityThe patient should not have been contacted, and gave no notification to the Collections agency to reopen his account [redacted] Client Manager [redacted] In Lieu of this billing error we are in the midst of interviewing other billing companies so this type of issue does not happen to any of our current or future patients.Thank You for your understanding of this unfortunate matter.Respectfully Yours,Alexander L [redacted] Practice Manager

12/19/2016Dear [redacted],It was not the intention of South East Pain Management to have another bill sent to [redacted]. I had previously spoken with [redacted] and had informed him that South East Pain Management was adjusting off his remaining balance as noted in my letter to the patient. This...

information was then forward to our billing company to adjust off all of the patient's remaining balances as we do not handle any patient billing out of our office. It was not the intention of South East Pain Management to send any further bills to the patient and when I received your letter regarding this matter I was as shocked as [redacted] that this matter was still open. immediately contacted our billing company regarding this issue. Below is the information was given from our billing company and its accounts manager Ryan.[redacted], Please See attached email in regards to a conversation we had in late October, where forwarded a statement with the $474.60, which included the $400.00 payment from the patient. I don't remember the specifics of either conversation, but I believe due to the line posting of the payment, the remaining portion of this DOS balance was transferred to the patient, however this is ultimately incorrect. I have adjusted this portion of the balance.I've also sent a follow up email to AR Resources, as I previously confirmed the patient's account was closed out with Collections activity. The patient should not have been contacted, and gave no notification to the Collections agency to reopen his account. [redacted]Client Manager[redacted]In Lieu of this billing error we are in the midst of interviewing other billing companies so this type of issue does not happen to any of our current or future patients.Thank You for your understanding of this unfortunate matter.Respectfully Yours,Alexander L[redacted] Practice Manager