I am rejecting this response because:I never received that email, but regardless, the bottom line is, PropertyRadar automatically charged me $566.40 for future services that I repeatedly told them that I was not going to use and have no use for. As soon as I saw the charge, I cancelled immediately, closed the account, and asked for a refund for the remaining 11 future unused months. I am being charged until the November 2016, for an account that is cancelled, closed, and that I am no longer using. Unlike other companies, when you cancel future services, they will refund you for the unused remaining months. This company despite how many times I have told them I have literally no use for their service, my account is closed, and cancelled, and I am not using the service at all for the year 2016, the company is still going to keep my money based on greed.
[redacted] registered for a subscription with PropertyRadar using the email address [redacted] 11/28/17. On 1/31/17 we received a request to cancel the subscription. The subscription was cancelled per his request and remained active until 2/2/2017.On 5/23/17, there was a...
new subscription created for [redacted] using the email address [redacted]. We checked all correspondence for a cancellation request and there is no record of a cancellation request for this account. [redacted] sent me a copy of the cancellation request for subscription associated with [redacted] dated 1/31/17 as proof of his cancellation confirmation which is tied to his previous subscription. We have emailed all details to [redacted] have have denied his request for a refund and let him know if he feels the charges are fraudulent to report it to his credit card company and we will work with them to determine any next steps.
We already answered this complaint. Ms. [redacted] restarted her service and entered a new credit card to activate the account again. Clearly she was aware of this account. Our previous documentation showed the online chat conversation with Ms. [redacted]. We are sorry that Ms [redacted] is upset with the charges but the account was activated by Ms. [redacted] and service was provided as requested. Not much else we can do or say. PropertyRadar doesn't provide refunds for late cancellation we do however offer a credit for future services. Thank you for you time and consideration.
I am rejecting this response because:I did not know that the subscription was reactivated. I received no confirmation from the business, no receipts, no billing notifications AND"we emailed Ms. [redacted] letting her know we were having trouble charging her credit card for the November renewal. " this statement is a lie. I never received any kind of notification as per the chat conversation noted by the company.
I am rejecting this response because:I was paying PropertyRadar month to month until I got a call from a PropertyRadar representative for a yearly subscription discount. This was for the year November 2014 to November 2015. However, I was never informed of an annual automatic renewal. I was never told over the phone, I never signed any documents, or received any notifications in the mail or over email that I was going to be charged indefinitely every year automatically. I saw a charge in December 2015 for $566.40. I called PropertyRadar immediately only to find out that I was automatically charged the annual subscription for 2016. I immediately cancelled my account because I would no longer need their services for 2016.PropertyRadar is adamant on keeping my $566.40 for the year 2016 without any notification that my credit card would be automatically charged every year, and for services I am not using, and will not use at all. Since my account is cancelled, I am not using their website, and will not use it, so my money is basically free money in their pocket. It was cancelled in December 2015, so there are 11 months of service that I was charged for and am not using. I did not ask for the entirety of the $566.40, I only asked for a refund for the remaining unused 11 months. I had no more use for the service and made it very clear to the representatives that I would not be using the website at all. However, they said they could close my account, but it would remain active, so that I could still use it. I repeatedly told them that I do not have any more use for it. I even reached out to the owner personally over [redacted] and explained my side of the story, and he was very rude and angry and said that I wasted his time. This is the only company that refuses to issue a refund despite not using their services anymore. Every other company that I’ve dealt with in the past issues refunds for unused services. PropertyRadar is a company based off of greed.
We emailed [redacted] 4 months ago to let her know that her annual subscription was about to renew. Our records indicate she did open the email and it shows as "seen". Here is a copy of the email that was sent:Hi [redacted],Happy anniversary!I wanted to take a moment to let you know you that your annual Professional Package subscription will be auto-renewing on Nov 17 2016.Annual subscribers enjoy a 20% discount vs. the monthly payment plan, plus an additional 10% with an NRDS# (C.A.R. Membership).To change the credit card we have on file or to change your package, please login, go to Settings / Billing and choose Actions.Otherwise, there's nothing to do!If you have any questions or would like to give any feedback, reply to this message or contact us at Support. We'd love to hear from you, even if it's just to say hi!Thanks![redacted],Director of Customer HappinessAdditionally, each time a user logs into our website, they are required to agree to our Terms of Use which clearly states subscriptions will automatically renew unless cancelled. Here is the verbiage from our Terms of Use:Subscription TermsFor any Service that requires registration, you additionally agree to the following terms:Free Trial — Certain Services may be offered on a free trial basis. You may cancel your subscription for any reason during the free trial period. After the free trial period has expired, you will be charged without further notice in full for the selected term, and those charges are non-refundable. You are entitled to no more than one free trial and agree not to seek additional free trials through multiple or successive registrations, use of aliases or changes in account information, or otherwise. Any use, or attempt to use, the Services through multiple or successive registrations for free trials will result in your credit card being immediately charged for said Service.Auto Renewal — This Agreement commences upon registration and continues initially for one month, or the length of the term selected by you during the registration or order process. Upon completion of the initial term, and unless cancelled by you prior to completion of the initial term, your account will automatically renew without notice for a term equal to the initial term. If you do not wish to renew, then you must cancel prior to the expiration of the initial term or then-current term using one of the cancellation methods set forth below. If you choose to cancel your account after it has automatically renewed for an additional term (i.e., you do not cancel your account prior to the expiration of the initial term or then-current term), you will not receive a refund for the pre-paid subscription fee paid for the term, provided that you will continue to have access to the Site and the Services, subject to the terms of this Agreement, for the remainder of that then-current term. PropertyRadar may change the fees and charges for Services or add new fees and charges from time to time, but will provide advance notice by e-mail of these changes prior to charging the new fees.Cancellation — You may cancel your subscription at any time. All fees due from you to PropertyRadar up to the end of the then-current subscription period at the time of termination shall remain payable to PropertyRadar unless otherwise specified. You may cancel your subscription by:Selecting Cancel from the Settings >My Account >Billing page on the Sites,Submitting a cancellation request using the Support page on the Sites,Emailing a cancellation request to[redacted] provided that cancellation may not be effective until one (1) business day after PropertyRadar receives your request, orMailing a cancellation notice at least ten (10) business days prior to the desired date of cancellation to: [redacted], provided that PropertyRadar does not guarantee that the effective date of cancellation will be the specific date requested.To verify that your cancellation has been received, please check your account status in the My Account page located within the application on the Sites.Please let me know if you have any questions. Thank you for your consideration.What's New at PropertyRadar?- Mobile Notifications- Apple Watch AppBest Regards,[redacted], Director of Customer HappinessMonday-Friday 9-5 Pacific
PropertyRadar.com is a subscription based service. All of our subscriptions auto renew at the end of each billing cycle. This customer, [redacted], had a monthly subscription that started on 6/16/14 at a rate of $39/month. The account remained active with monthly billings of $39 on 6/16,...
7/16, 8/18, 9/16, and 10/16/14. On 11/16 the account closed due to failed charge to the credit card on file. November 17 2014, [redacted] contacted our customer support with questions on entering a new credit card to reactivate the account. [redacted] agreed to active our annual subscription which includes a discounted rate of 20% for this annual prepaid subscription ($566.40). On November 18, 2015 this annual subscription auto renewed (as all our subscriptions do) and charged to customer. December 14th, 2015, which is past the renewal date, [redacted] contacted our customer support to cancel the subscription. The subscription was cancelled and email confirmation was sent stated the account would remain active through the time in which was paid ending 11/17/16. All of our subscriptions are nonrefundable which is disclosed in our user agreement.
I am rejecting this response because:I never received that email, but regardless, the bottom line is, PropertyRadar automatically charged me $566.40 for future services that I repeatedly told them that I was not going to use and have no use for. As soon as I saw the charge, I cancelled immediately, closed the account, and asked for a refund for the remaining 11 future unused months. I am being charged until the November 2016, for an account that is cancelled, closed, and that I am no longer using. Unlike other companies, when you cancel future services, they will refund you for the unused remaining months. This company despite how many times I have told them I have literally no use for their service, my account is closed, and cancelled, and I am not using the service at all for the year 2016, the company is still going to keep my money based on greed.
[redacted] registered for a subscription with PropertyRadar using the email address [redacted] 11/28/17. On 1/31/17 we received a request to cancel the subscription. The subscription was cancelled per his request and remained active until 2/2/2017.On 5/23/17, there was a...
new subscription created for [redacted] using the email address [redacted]. We checked all correspondence for a cancellation request and there is no record of a cancellation request for this account. [redacted] sent me a copy of the cancellation request for subscription associated with [redacted] dated 1/31/17 as proof of his cancellation confirmation which is tied to his previous subscription. We have emailed all details to [redacted] have have denied his request for a refund and let him know if he feels the charges are fraudulent to report it to his credit card company and we will work with them to determine any next steps.
We already answered this complaint. Ms. [redacted] restarted her service and entered a new credit card to activate the account again. Clearly she was aware of this account. Our previous documentation showed the online chat conversation with Ms. [redacted]. We are sorry that Ms [redacted] is upset with the charges but the account was activated by Ms. [redacted] and service was provided as requested. Not much else we can do or say. PropertyRadar doesn't provide refunds for late cancellation we do however offer a credit for future services. Thank you for you time and consideration.
I am rejecting this response because:I did not know that the subscription was reactivated. I received no confirmation from the business, no receipts, no billing notifications AND"we emailed Ms. [redacted] letting her know we were having trouble charging her credit card for the November renewal. " this statement is a lie. I never received any kind of notification as per the chat conversation noted by the company.
I am rejecting this response because:I was paying PropertyRadar month to month until I got a call from a PropertyRadar representative for a yearly subscription discount. This was for the year November 2014 to November 2015. However, I was never informed of an annual automatic renewal. I was never told over the phone, I never signed any documents, or received any notifications in the mail or over email that I was going to be charged indefinitely every year automatically. I saw a charge in December 2015 for $566.40. I called PropertyRadar immediately only to find out that I was automatically charged the annual subscription for 2016. I immediately cancelled my account because I would no longer need their services for 2016.PropertyRadar is adamant on keeping my $566.40 for the year 2016 without any notification that my credit card would be automatically charged every year, and for services I am not using, and will not use at all. Since my account is cancelled, I am not using their website, and will not use it, so my money is basically free money in their pocket. It was cancelled in December 2015, so there are 11 months of service that I was charged for and am not using. I did not ask for the entirety of the $566.40, I only asked for a refund for the remaining unused 11 months. I had no more use for the service and made it very clear to the representatives that I would not be using the website at all. However, they said they could close my account, but it would remain active, so that I could still use it. I repeatedly told them that I do not have any more use for it. I even reached out to the owner personally over [redacted] and explained my side of the story, and he was very rude and angry and said that I wasted his time. This is the only company that refuses to issue a refund despite not using their services anymore. Every other company that I’ve dealt with in the past issues refunds for unused services. PropertyRadar is a company based off of greed.
We emailed [redacted] 4 months ago to let her know that her annual subscription was about to renew. Our records indicate she did open the email and it shows as "seen". Here is a copy of the email that was sent:Hi [redacted],Happy anniversary!I wanted to take a moment to let you know you that your annual Professional Package subscription will be auto-renewing on Nov 17 2016.Annual subscribers enjoy a 20% discount vs. the monthly payment plan, plus an additional 10% with an NRDS# (C.A.R. Membership).To change the credit card we have on file or to change your package, please login, go to Settings / Billing and choose Actions.Otherwise, there's nothing to do!If you have any questions or would like to give any feedback, reply to this message or contact us at Support. We'd love to hear from you, even if it's just to say hi!Thanks![redacted],Director of Customer HappinessAdditionally, each time a user logs into our website, they are required to agree to our Terms of Use which clearly states subscriptions will automatically renew unless cancelled. Here is the verbiage from our Terms of Use:Subscription TermsFor any Service that requires registration, you additionally agree to the following terms:Free Trial — Certain Services may be offered on a free trial basis. You may cancel your subscription for any reason during the free trial period. After the free trial period has expired, you will be charged without further notice in full for the selected term, and those charges are non-refundable. You are entitled to no more than one free trial and agree not to seek additional free trials through multiple or successive registrations, use of aliases or changes in account information, or otherwise. Any use, or attempt to use, the Services through multiple or successive registrations for free trials will result in your credit card being immediately charged for said Service.Auto Renewal — This Agreement commences upon registration and continues initially for one month, or the length of the term selected by you during the registration or order process. Upon completion of the initial term, and unless cancelled by you prior to completion of the initial term, your account will automatically renew without notice for a term equal to the initial term. If you do not wish to renew, then you must cancel prior to the expiration of the initial term or then-current term using one of the cancellation methods set forth below. If you choose to cancel your account after it has automatically renewed for an additional term (i.e., you do not cancel your account prior to the expiration of the initial term or then-current term), you will not receive a refund for the pre-paid subscription fee paid for the term, provided that you will continue to have access to the Site and the Services, subject to the terms of this Agreement, for the remainder of that then-current term. PropertyRadar may change the fees and charges for Services or add new fees and charges from time to time, but will provide advance notice by e-mail of these changes prior to charging the new fees.Cancellation — You may cancel your subscription at any time. All fees due from you to PropertyRadar up to the end of the then-current subscription period at the time of termination shall remain payable to PropertyRadar unless otherwise specified. You may cancel your subscription by:Selecting Cancel from the Settings >My Account >Billing page on the Sites,Submitting a cancellation request using the Support page on the Sites,Emailing a cancellation request to[redacted] provided that cancellation may not be effective until one (1) business day after PropertyRadar receives your request, orMailing a cancellation notice at least ten (10) business days prior to the desired date of cancellation to: [redacted], provided that PropertyRadar does not guarantee that the effective date of cancellation will be the specific date requested.To verify that your cancellation has been received, please check your account status in the My Account page located within the application on the Sites.Please let me know if you have any questions. Thank you for your consideration.What's New at PropertyRadar?- Mobile Notifications- Apple Watch AppBest Regards,[redacted], Director of Customer HappinessMonday-Friday 9-5 Pacific
PropertyRadar.com is a subscription based service. All of our subscriptions auto renew at the end of each billing cycle. This customer, [redacted], had a monthly subscription that started on 6/16/14 at a rate of $39/month. The account remained active with monthly billings of $39 on 6/16,...
7/16, 8/18, 9/16, and 10/16/14. On 11/16 the account closed due to failed charge to the credit card on file. November 17 2014, [redacted] contacted our customer support with questions on entering a new credit card to reactivate the account. [redacted] agreed to active our annual subscription which includes a discounted rate of 20% for this annual prepaid subscription ($566.40). On November 18, 2015 this annual subscription auto renewed (as all our subscriptions do) and charged to customer. December 14th, 2015, which is past the renewal date, [redacted] contacted our customer support to cancel the subscription. The subscription was cancelled and email confirmation was sent stated the account would remain active through the time in which was paid ending 11/17/16. All of our subscriptions are nonrefundable which is disclosed in our user agreement.