South Hill Designs

Hi [redacted] , Thank you for sending us this email We appreciate the opportunity you have given us to respond and improve this situation with *** I did leave you a voice mail, but wanted to follow up with this email as well I do see in our accounting notes that she was in frequent communication with our home office regarding this issueAn independent contractor with our company had a party where [redacted] purchased itemsShe wasn’t given all the items that she purchased We reached out to [redacted] in August, who advised that she admitted not providing the itemsHer account was initially suspended, but she contacted us apologizing and she promised to provide the customer the product We learned that [redacted] still wasn’t given the product, and went ahead and sent out the items at no cost to her on 9/ Upon receipt of this complaint, I tracked the package, and it appears to be lost in transitIt should have been delivered a week or so ago at the very latest It was order number [redacted] , shipped via [redacted] Tracking # [redacted] I again have sent out the product to ***, and left her a voice mail to discuss with her in personThe new order number is [redacted] It has been sent [redacted] day air, and should arrive TuesdayThe new Tracking number is: [redacted] She has been emailed with that information, and I will track it personally to ensure it is properly delivered We value our relationship with***, and are hopeful that our action will result in a resolution of this issue Best regards, [redacted] Operations Manager South Hill Designs US ###-###-#### Canada ###-###-#### UK ###-###-#### Mexico [redacted] DO ###-###-####

Hi [redacted],
 
Thank you for sending us this email. 
We appreciate the opportunity you have given us to respond and improve this situation with [redacted].
I did leave you a voice mail, but wanted to follow up with this email as well.
 
I do see in our...

accounting notes that she was in frequent communication with our home office regarding this issue. An independent contractor with our company had a party where [redacted] purchased items. She wasn’t given all the items that she purchased. 
 
We reached out to [redacted] in August, who advised that she admitted not providing the items. Her account was initially suspended, but she contacted us apologizing and she promised to provide the customer the product.
We learned that [redacted] still wasn’t given the product, and went ahead and sent out the items at no cost to her on 9/2.  Upon receipt of this complaint, I tracked the package, and it appears to be lost in transit. It should have been delivered a week or so ago at the very latest.
It was order number[redacted], shipped via [redacted] Tracking # [redacted] .
 
I again have sent out the product to [redacted], and left her a voice mail to discuss with her in person. The new order number is[redacted]. It has been sent [redacted] 2 day air, and should arrive Tuesday. The new Tracking number is:  [redacted].
She has been emailed with that information, and I will track it personally to ensure it is properly delivered. 
 
We value our relationship with[redacted], and are hopeful that our action will result in a resolution of this issue.
 
 
Best regards,
 [redacted]
Operations Manager
South Hill Designs
 
US ###-###-####
Canada ###-###-####
UK ###-###-####
Mexico [redacted]
DO ###-###-####

Great products, wonderful service. Love my jewelry

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

We will respond to the customer and find a resolution to his complaint.  We at South Hill Design value all our customers and value their business while consistently applying our policies and procedures in a fair and just manner.

Hi [redacted],

 

Thank you for sending us this email. 

We appreciate the opportunity you have given us to respond and improve this situation with [redacted].

I did leave you a voice mail, but wanted to follow up with this email as well.

 

I do see in our...

accounting notes that she was in frequent communication with our home office regarding this issue. An independent contractor with our company had a party where [redacted] purchased items. She wasn’t given all the items that she purchased. 

 

We reached out to [redacted] in August, who advised that she admitted not providing the items. Her account was initially suspended, but she contacted us apologizing and she promised to provide the customer the product.

We learned that [redacted] still wasn’t given the product, and went ahead and sent out the items at no cost to her on 9/2.  Upon receipt of this complaint, I tracked the package, and it appears to be lost in transit. It should have been delivered a week or so ago at the very latest.

It was order number[redacted], shipped via [redacted] Tracking # [redacted] .

 

I again have sent out the product to [redacted], and left her a voice mail to discuss with her in person. The new order number is[redacted]. It has been sent [redacted] 2 day air, and should arrive Tuesday. The new Tracking number is:  [redacted].

She has been emailed with that information, and I will track it personally to ensure it is properly delivered. 

 

We value our relationship with[redacted], and are hopeful that our action will result in a resolution of this issue.

 

 

Best regards,

 [redacted]

Operations Manager

South Hill Designs

 

US ###-###-####

Canada ###-###-####

UK ###-###-####

Mexico [redacted]

DO ###-###-####

Hello,This Artist's account has been terminated and her back office fee will no longer be charged. Thanks,South Hill Designs

A replacement for this item has been completed months ago.  Our Independent Contractor / Rep in her area currently has the replacement in her possession.  We have called the representative in her area to make arrangements to deliver the item.  We have also called the...

representative leader to assist with the delivery of the item to the customer.  We will make contact with the customer to inform her of the steps we are taking to ensure her item is delivered.

Review: Quite simply - purchased new bracelet in March. Clasp broke upon first wearing. Contacted rep ( [redacted] - [redacted], Canada ) who advised they would send out a replacement right away. Supposedly she was going to send the replacement to me in April. I have never received it. My calls, emails to the rep go unanswered. Emails to head office get an auto reply that they have received the email and someone will follow up - which never happens. Calls to head office result in 30 min + wait times to a long distance phone number - no toll free number. Cannot even order a replacement from this company. Can NOT order a replacement part (even though I have offered to pay for it) without the original receipt for the product which I no longer have.Desired Settlement: I simply want a replacement/repair clasp sent to me so that I may wear the product that I paid for.

Business

Response:

A replacement for this item has been completed months ago. Our Independent Contractor / Rep in her area currently has the replacement in her possession. We have called the representative in her area to make arrangements to deliver the item. We have also called the representative leader to assist with the delivery of the item to the customer. We will make contact with the customer to inform her of the steps we are taking to ensure her item is delivered.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Excellent Product, Customer Service and Business Opportunity.

Review: I hosted a home jewerly party on 6/26/2014 I was told by [redacted] that June was double hostess points and that my hostess benefits would be 110.00 x 2 in hostess rewards and 3 half price items. I placed my order that included the hostess benefits on 6/29 via e mail to the [redacted]. On July 15th I sent my hostess [redacted] a request as to where the order was at, in addition to that I stated in my text I was pretty sure I did owe her some money. Finally on July 17th she contacted me with my order total of 55.15, I paid her via credit card on July 18th when she was at home and could enter my card number immediately. I did not want it floating around. On or around July 26th I received my order with missing items, I immediately contact my sales rep to let her know, she stated via text they shipped separately. On July 30th I sent her a text requesting an update on the missing items, no response on July 31st another text requesting information on missing items, on August 4th another text requesting information on missing items no response. I then called corporate and spoke with [redacted] at Southhill desgin on 8/4 and sent her my order e mails to review and get to the bottom. On August 13th I followed up via phone with [redacted] at Southhill, and via text with my sales consultant. On August 25th I sent [redacted] requesting an update and text to my sales consultant. On September 2nd I called Southhill directly and nothing has been done to resolve this they told me to resend everything I sent and call my consultant who is not getting back to me. I have all my emails and texts to provide to you if needed and can forward you all emails if needed.Desired Settlement: My desired outcome is to send me a postage paid envelop to send back the items I did not order to ship back to the company and resend out the following items that were on my order I did not receive. The missing items are listed below

Black Cameo charm, Locket-large silver with black crystals, silver with rhinestone crystal P charm, july and February birthstones stones, Mini Pink Locket, 4 Point Crystal crown charm, ballerina charm, gymnast charm.

Business

Response:

Hi [redacted],

Thank you for sending us this email.

We appreciate the opportunity you have given us to respond and improve this situation with [redacted].

I did leave you a voice mail, but wanted to follow up with this email as well.

I do see in our accounting notes that she was in frequent communication with our home office regarding this issue. An independent contractor with our company had a party where [redacted] purchased items. She wasn’t given all the items that she purchased.

We reached out to [redacted] in August, who advised that she admitted not providing the items. Her account was initially suspended, but she contacted us apologizing and she promised to provide the customer the product.

We learned that [redacted] still wasn’t given the product, and went ahead and sent out the items at no cost to her on 9/2. Upon receipt of this complaint, I tracked the package, and it appears to be lost in transit. It should have been delivered a week or so ago at the very latest.

It was order number[redacted], shipped via [redacted] Tracking # [redacted] .

I again have sent out the product to [redacted], and left her a voice mail to discuss with her in person. The new order number is[redacted]. It has been sent [redacted] 2 day air, and should arrive Tuesday. The new Tracking number is: [redacted].

She has been emailed with that information, and I will track it personally to ensure it is properly delivered.

We value our relationship with[redacted], and are hopeful that our action will result in a resolution of this issue.

Best regards,

Operations Manager

South Hill Designs

US ###-###-####

Canada ###-###-####

UK ###-###-####

Mexico [redacted]

DO ###-###-####

Review: I ordered 4 items on 5/6/2015 and selected 2 day shipping which I would hope get the items by mothers day. No where on the website did it say that orders neede to be in the week before to arrive for mothers day. Also the item didnt arrive until 6/12/2015 which to me isnt 2 day shipping. I called and asked for a refund of the difference between 2day and normal shipping. I was rudely told no were not doing that, and when I asked to speak to a manager they said they were busy. I called the next day hoping to get a more amicable representative and he directed me to the shipping policies which were not explained on the website when you check out.Desired Settlement: ALl I wanted twas the difference between 2 day shipping which was misrepresented, and regular shipping.

Business

Response:

We will respond to the customer and find a resolution to his complaint. We at South Hill Design value all our customers and value their business while consistently applying our policies and procedures in a fair and just manner.

Good quality and response.

Great products, wonderful service. Love my jewelry

Review: I am no longer a rep with South Hill Designs for several reasons...The main reason is because in my 3 short months with South Hill they "changed" their programs in the midst of reps earning them which has caused several designers to be out money. They first time was when they were giving 20% on our frontline's first $1000 once they got out of training. They changed it during the month I had two girls come out of training (this would have taken $400 out of my pocket). I complained so they honored their agreement. The second time came most recently where they "grandfathered" me into Certified Trainer despite not being a Team Leader (I have the emails proving this). They had been paying me the extra 5% for the last few months until a week into Feb when that disappeared from my commission report. It's a VERY long story but can share emails and more info if you would like... In a nutsell they refuse to pay me over $200 that I EARNED while being part of their certified trainer program! When I inquired about why the commission had vanished from my backoffice it started quite an uproar as we discovered that several other girls were either never been paid that commission or had also lost it that month despite earning it in months past. I emailed one of the owners ([redacted]) to ask him why and forwarded the email sent from [redacted] advising the office girls to move my front line to my commission for certified trainer. He even forwarded to [redacted] (copied me into the email) stating that they should give it to me one last month since [redacted] had told me I would get it (not to mention the fact I had been receiving it for the last several months). Much to my surprise the came back with an ultimatum stating pretty much it is what it is and if I cannot go further with their company that they understood! I can deal with a lot but fighting for the money I have earned is not one of them. I was just planning on moving on but for some reason cannot shake this.Desired Settlement: $200 is a LOT of money for me and I know I was wronged. Because of their neglagence I was made to leave a team of over 41 girls and even the Presidential Council they asked me to be on! I know that I am not the only one who they have "changed" the system on midway through an earning period. With a new company I know things change but we should be given advance notice of these changes instead of just "sneaking" them out of our backoffice during that month and hoping we don't notice. I simply want my $200 that I EARNED as well as them to inactivate my website[redacted]I do not believe it is right for them to keep an INACTIVE rep's site up so they can still collect orders from their customers without having to pay the rep her commission. In my supporting docs you will see that [redacted] says the program is being "phased out" and that was the reason they were not paying me. However, as I said before, am

Business

Response:

Hello,

Review: I recently signed up with the company to be what they call an "artist" and I am pretty muc a salesman for the company. The company charges my bank account $9.95 per month. I am no longer able to be a "artist" for this company. I have tried contacting them and have been unsuccessful. The phone number they have listed apparently does not work, I tried another number and it was a voice mail that was full so I could not Leave a message. I tried sending them an email through their website and again did not have any luck. I no longer wanted to be charged $9.95 per month because I no longer have interest in selling south hill designs. I am also now able to being that I am going to be activated with my military unit. I feel scammed and can not get a hold of anyone at South hill.Desired Settlement: I would like them to end my membership and to stop charging me the $9.95 per month.

Business

Response:

Hello,This Artist's account has been terminated and her back office fee will no longer be charged. Thanks,South Hill Designs

Review: I ordered the December Locket of the month - the description of the item is --This Locket features a large Silver linkable locket with crystals, large silver inspire coin, 2016 charm,crystal heart, vintage silver star and grey leather tassel. I received the locket as described - the charms are completely different and no leather tassel. When I called to ask what happened. They told me to send an email with notes of the problems. I was told in the email that they change the charms as no stock on these items happen. When I asked about the missing tassel.- they informed me in a email that I received a different version of the item - this was not noted in the check out as to which version I am purchasing. I purchased this item as described and pictured. They are not willing to send me the correct items - the missing leather tassel. This is nuts - if the items change so frequently they need to update the website to reflect this - or at least make notes on the check out procedures.Desired Settlement: I would also like the leather tassel to be sent to me as this is what I had purchased.

I would like them to note their substitution policies on all items that are offered as special purchases.