South Hills Chrysler Dodge Jeep Ram Fiat

On October 21 I had a scheduled appointment because the stop/start function was not working on my 3-year-old Jeep. I was told my auxiliary battery was tested and it was still good; it just needed to be charged because it dropped below 60% charge, and the stop/start feature would not function if the auxiliary battery was below 60% charge. They set it to charge and sent me on my way, saying it would take a few hours to charge in my vehicle. I paid $254.35 for the diagnostic fee and left the lot with my stop/start still not working. Two days passed and the function was still not working, so I scheduled a second appointment for November 21. The stop/start function continued not to work.

On November 21 I brought the car in for the second appointment and was told that suddenly my auxiliary battery was now bad, coincidentally just weeks after having it checked on October 21. So I paid $191.86 for a new auxiliary battery. They replaced the auxiliary battery and sent me on my way. Driving home from the dealership just minutes after my appointment, I noticed that the stop/start function was still not working. I pulled over to the side of the road and called the dealership, and was told, "It may take about 24 hours for the system to recalibrate with the new battery." This was not the case, and my stop/start function still did not work.

I scheduled a third appointment. At this third appointment on January 10, I was told that the charge on my brand-new battery, just installed on November 21, was now down to 59%. So they did the exact same thing that didn't work at the first appointment on October 21: charged the battery and dismissed me without attempting to find out what in fact was draining two separate auxiliary batteries. They told me to take the car home and ignore it without any resolution because "it didn't throw a code, so they can't find out what's wrong." I had to strongly insist the manager keep looking until they figure out what is draining this battery. Still waiting on resolution. I have no car to drive.