I purchased a car from South Hills Kia last Tuesday, June 6. We ordered this car in early April and had been waiting for it to come in. Throughout the process, I had informed them I was using a PNC Check Ready loan. PNC's website, clearly in conjunction with Kia's corporate office, made it clear that any manufacturer dealer in the US will accept the PNC Check Ready check. This is a valid check that the customer writes the business name and amount, just like any other check.
24 hours prior to the appointment time we made for the transaction to occur, the finance manager called me and informed me they would not take my check. This didn't sound right to me, so I asked Joey J*** and Pat W*** to send me their stance in writing so I could investigate the validity. They both declined to put it in writing, which made it even more clear to me they were not following Kia policy. Because of their deceptive behavior to try and force me to use their financing (which I refused to do because of their business practices), I had to cancel a morning of meetings to go to PNC, where I canceled my check ready loan and had to apply for a different loan type, which increased my rate.
I have a baby due in three weeks and this was the car we wanted, so I still went through with the transaction. However, these two employees are the epitome of the car salesmen stereotype. I believe Kia Corporate and PNC corporate should be made aware of this dealership's lack of business ethics, as neither would appreciate fraudulently identifying this as an invalid payment method. If PNC and Kia stand by this decision, I would like someone from their corporate offices (not the dealership) to contact me and explain why this is acceptable behavior. The dealership, run by Pat W*** relative, clearly has no concern operating this way, so Kia corporate should be made aware and need to put something on their site stating this dealer's position on PNC Check Ready loans.
24 hours prior to the appointment time we made for the transaction to occur, the finance manager called me and informed me they would not take my check. This didn't sound right to me, so I asked Joey J*** and Pat W*** to send me their stance in writing so I could investigate the validity. They both declined to put it in writing, which made it even more clear to me they were not following Kia policy. Because of their deceptive behavior to try and force me to use their financing (which I refused to do because of their business practices), I had to cancel a morning of meetings to go to PNC, where I canceled my check ready loan and had to apply for a different loan type, which increased my rate.
I have a baby due in three weeks and this was the car we wanted, so I still went through with the transaction. However, these two employees are the epitome of the car salesmen stereotype. I believe Kia Corporate and PNC corporate should be made aware of this dealership's lack of business ethics, as neither would appreciate fraudulently identifying this as an invalid payment method. If PNC and Kia stand by this decision, I would like someone from their corporate offices (not the dealership) to contact me and explain why this is acceptable behavior. The dealership, run by Pat W*** relative, clearly has no concern operating this way, so Kia corporate should be made aware and need to put something on their site stating this dealer's position on PNC Check Ready loans.