South Japanes Motors

Review: MY CAR BROKE DOWN AND WAS TOWED BY [redacted] TO SHOP ON 7/22/14. LATER THAT DAY SHOP CALLS ME AND STATES THAT I NEED A NEW ENGINE. I CALLED, ALL [redacted], AND ORDER A USED ENGINE. I BOUGHT THE ENGINE FROM [redacted] FOR $450. THE ESTIMATE THAT I RECIEVED FROM SJM TO REPLACE THE ENGINE WAS $900. I AGREE TO HAVE IT INSTALLED. 7/31/2014 I GET A CALL THAT I CAN PICK UP MY VECHICLE. WHEN I GET TO THE SHOP THE MECHANIC WORKING ON MY TRUCK DOES NOT SEEM TOO SURE ABOUT HIS WORK AND SPENDS ANOTHER HOUR UNDER THE HOOD EVEN THOUGH THEY TOLD ME IT WAS READY. I PAID $1396.37 FOR PARTS AND LABOR. I EXPLAINED TO THEM THAT I WAS HEADED OUT OF TOWN ON A FOUR DAY CAMPING TRIP TO COLLINS LAKE WHICH IS IN BROWNS VALLEY CA. THEY ASSURED ME THAT THEY TEST DROVE THE TRUCK AND IT WAS RUNNING FINE AND I HAD NOTHING TO WORRY ABOUT. I HEADED UP THE HIGHWAY, WITH A CAR FULL OF CHILDREN AND CAMPING GEAR, TO MEET THE REST OF MY FAMILY AT COLLINS LAKE. ON THE WAY THERE MY TRUCK STARTED STALING OUT AND I HAD TO PULL OVER TO LET IT COOL OFF. I MADE IT THERE AND LET THE CAR REST FOR A DAY. 8/1 I STARTED UP THE TRUCK AND DROVE IT TO THE MARKET ON THE CAMP GROUNDS AND IT WAS RUNNING THE SAME WAY IT WAS ON TUESDAY 7/22 WHEN IT BROKE DOWN IN THE FIRST PLACE. ON THE WAY BACK TO THE CAMP SITE THE TRUCK IS STRUGGLING TO MAKE IT UP THE HILL THEN CUTS OFF. I AM UNABLE TO GET IT TO START BACK UP. THE TRUCK SITS FOR THE DURATION OF THE CAMPING TRIP, AND MIND YOU I HAVE NO CELL PHONE RECEPTION UNLESS I GOT TO THE MARKET. SATURDAY, 8/2 I HITCH A RIDE FROM A RELATIVE TO USE THE PAY PHONE TO CALL SJM. I SPOKE WITH **. I CRIED AS I EXPLAINED TO HIM MY SITUATION AND FRUSTRATION AND HE ASSURED ME THAT HE WOULD GET MY TRUCK TOWED BACK TO THE SHOP ON THEIR EXPENSE. HE APOLOGIZED SEVERAL TIMES. ON SUNDAY 8/3 I WAS ABLE TO START UP THE TRUCK AND DRIVE IT TO THE CHEVRON ON MARYSVILLE RD IN BROWNS VALLEY CA WHERE IT STARTED MAKING A TAPPING SOUND AND AGAIN STALLING OUT. MONDAY MORNING, 8/4 I CALLED AND SPOKE TO THE OWNER [redacted] AT SJM AND HE STATED THAT HE WAS NOT GOING TO PAY FOR THE TOW REGARDLESS OF WHAT HIS EMPLOYEE ** HAD PROMISED. HE DID STATE THAT HE WOULD HELP ME FIND A CHEAP TOW AND CALL ME BACK. SHORTLY AFTER WE TALKED HE CALLED ME BACK AND STATED THAT HE HAD FOUND A TOW FOR $200 AND THAT HE WOULD COVER IT BUT I WOULD HAVE TO PAY HIM BACK. I RELUCTANTLY AGREE, JUST BECAUSE I WANT MY CAR HOME IN SACRAMENTO. TUESDAY 8/5 I SPOKE WITH [redacted] AT 9:47AM MY CAR ARRIVES AT SJM. THEY HOLD ON TO MY CAR ALL THE WAY UNTIL 8/22 TO TELL ME THAT THEY CANNOT FIND OUT WHAT IS WRONG. IT MUST BE SOMETHING ELECTRICAL [redacted] STATES. I CALL MY INSURANCE COMPANY AND HAVE THE CAR TOWED TO DODGE DEALERSHIP WHO FINDS O2 SENSOR AND BAD BATTERY. 9/2 I PICK UP TRUCK FROM DODGE [redacted] PAID INVOICE $546.96 FOR TWO ITEMS. DODGE INFORMS VERBALLY AND IN WRITING THAT THERE IS A KNOCKING IN THE ENGINE WHEN IT REACHES A CERTAIN RPM. I IMEDIATELY CALL SJM AND SPEAK WITH [redacted]. [redacted] IS TAKING NO RESPONSIBILITY FOR THE ENGINE OR EVEN CHECKING TO SEE IF THEY DID ANYTHING WRONG WITH THE INSTALLATION. THE TRUCK NOW SHAKES AND STALLS AND RUNS HIGH. [redacted] REFUSED TO HELP ME AND REFFERED ME TO THE DODGE AUTO WRECKING SHOP I GOT THE ENGINE FROM. RAY FROM DODGE WRECKING STATED THAT THEY CHECKED THE ENGINE AND IT WAS FINE. SO NOW I AM STUCK IN THE MIDDLE WITH A NON OPERATING VEHICLE THAT I STILL OWE $2300 ON. HAVE PAID A TOTAL OF $832.77 FOR RENTAL CARS. $450 FOR THE ENGINE $1396 FOR INSTALLATION, $200 FOR TOW. I HAVE PROFF FOR ALL THE ABOVE MENTIONED INFORMATION. PLEASE HELP ME.SINCERELY[redacted]Desired Settlement: FIX MY CAR